Using Smartdiagnosis - LG WD3250HSA Owner's Manual

USING SMARTDIAGNOSIS ™
• Only use this feature when instructed to do so by the call center.
The transmission sounds similar to a fax machine, and so has no meaning except to the call center.
• SmartDiagnosis™ cannot be activated if the washer does not power up.
If this happens, then troubleshooting must be done without SmartDiagnosis™.
If you experience problems with your washer, call to Customer information center.
Follow the call center agent's instructions, and do the following steps when requested:
1. Press the POWER button to turn on the washer. Do not press any other buttons or turn the cycle selector
knob.
2. When instructed to do so by the call center, place the mouthpiece of your phone very close to the
POWER button.
3. Press and hold the
POWER button.
4. Keep the phone in place until the tone transmission has finished.
This takes about 6 seconds, and the display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try
again.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center
agent, who will then be able to assist you using the information transmitted for analysis at the call center.
"Smart Diagnosis is a troubleshooting feature designed to assist, notreplace, the traditional method of
troubleshooting through service calls.
The effectiveness of this feature depends upon various factors, including,but not limited to, the reception of
the cellular phone being used fortransmission, any external noise that may be present during
thetransmission, and the acoustics of the room where the machine is located.
Accordingly, LG does not guarantee that Smart Diagnosis would accuratelytroubleshoot any given issue."
button for three seconds, while holding the phone mouthpiece to the icon or

USING SMARTDIAGNOSIS™

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