LG WD300C Series Owner's Manual
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LG WD300C Series Owner's Manual

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OWNER'S MANUAL
WASHING MACHINE
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
WD300C*
www.lg.com
MFL71887217
Copyright © 2022 LG Electronics Inc. All Rights Reserved.
Rev.00_062222

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  • Page 1 OWNER'S MANUAL WASHING MACHINE Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WD300C* www.lg.com MFL71887217 Copyright © 2022 LG Electronics Inc. All Rights Reserved. Rev.00_062222...

  • Page 2: Table Of Contents

    Before Use Sorting Laundry & Loading the Washer Adding Cleaning Products Control Panel and Wash Cycles Options Setting 26 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 30 MAINTENANCE Regular Cleaning Periodic Maintenance 34 TROUBLESHOOTING Before Calling for Service...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 2009. A special kit is also available to allow use under an LG top-load-matching dryer manufactured in 2016 or later. Do not use the pedestal washer as a standalone unit, under an LG top- loading washer, or under any other washer or dryer.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Do not modify or extend the power cord. • If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard. •...
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS • The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

  • Page 7: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •...

  • Page 8: Product Overview

    • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View...
  • Page 9 (1-888-542-2623 in Canada) if any accessories are missing or to purchase accessories. For a list of LG front-loading washers which are compatible with the pedestal washer, visit the LG Cold and Hot Water Supply Hoses website at www.lg.com Product Specifications...

  • Page 10: Installation

    LG front-loading washer manufactured after 2009. A special kit is also available to allow use under an LG top-load- matching dryer manufactured in 2016 or later. Do not use the pedestal washer as a standalone unit, under an LG top-loading washer, or under any other washer or dryer.

  • Page 11: Stacking Pedestal Washer And Front-Loading Washer

    INSTALLATION • If the floor has too much flex, reinforce it to to allow for wall, door, or floor moldings that may make it more rigid. If the floor is not solid, it may increase the required clearances. cause severe vibration and noise. Power Outlet •...

  • Page 12: Connecting The Water Inlet Hoses

    12 INSTALLATION Remove and save the foam block for future use. • If the pedestal washer must be moved in the future, the foam block will help prevent damage to the pedestal washer during transportation. • To prevent damage, do not remove the foam block until the pedestal washer is at the final location.
  • Page 13 INSTALLATION Front-Loading Washer and Pedestal Contact an LG Customer Information Center for assistance in buying hoses. Washer with Turbo Steam Dryer NOTE • Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years. • Do not stretch the water hoses intentionally, and make sure that they are not pinched, crushed or kinked by other objects.

  • Page 14: Connecting The Drain Hose

    14 INSTALLATION Flush out the inlet hoses. • The end of the drain hose should be located a minimum of 24 inches (61 cm) and a maximum • After the hoses are connected, turn on the of 96 inches (244 cm) above the bottom of the water faucets and flush out any foreign washer.

  • Page 15: Leveling The Washer

    INSTALLATION With the hose leading up from the elbow, a carpenter’s level , you can use it to firmly insert the elbow onto the drain outlet check that the washer is level. The slope on the back of the pedestal washer. beneath the washer should not exceed 1/2", and all 4 leveling feet must rest firmly on the floor.
  • Page 16 16 INSTALLATION Clean the floor to attach the non-skid pads. • Use a dry rag to remove and clean foreign objects or moisture. If moisture remains, the non-skid pads may slip. Adjust the level after placing the washer in the installation area.

  • Page 17: Operation

    OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview • The optional remote control can also be used to select the desired cycle. Sort laundry and load the washer.

  • Page 18: Sorting Laundry & Loading The Washer

    18 OPERATION Sorting Laundry & Loading Fabric Type Delicate articles should not be mixed with heavy or the Washer sturdy fabric types. Washing heavy fabrics with delicates can result in poor wash performance for Grouping Similar Items the heavy fabrics and possible damage to the delicates.

  • Page 19: Adding Cleaning Products

    OPERATION Loading the Washer Bulky Items • Large, bulky items, such as a blanket, comforter, • Check and empty pockets. Paper clips, coins, or bedspread, should be washed individually in matches, etc. can damage clothing and the the full-size washer. washer.
  • Page 20 20 OPERATION detergent buildup in clothing, and residue NOTE buildup that can contribute to odors in the washer. • Less detergent is required for lightly soiled items. Please use the appropriate amount of NOTE detergent in the Mini Washer. If you use too much detergent, excessive bubbles will remain •...

  • Page 21: Control Panel And Wash Cycles

    OPERATION Control Panel and Wash Cycles Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. •...
  • Page 22 22 OPERATION Time and Status Display Estimated Time Remaining • When a cycle is selected, the default time for that cycle is displayed. This time will change as options are selected. • If the display shows , then the time will be displayed after the load sensing has detected the load size.
  • Page 23 † Tub Clean inside of the washer. Downloaded Connect the washer to the LG ThinQ App and download a new or specialized cycle that isn't included in the standard cycles on the appliance. Time, settings, and options vary by cycle.

  • Page 24: Options

    24 OPERATION Options NOTE Your washer includes additional cycle options to • The function does not lock the door. customize cycles to meet your individual needs. • Once this function is set, all buttons are locked except the Power button. NOTE •...
  • Page 25 OPERATION • To turn the sounds off completely, repeatedly press and hold the button until appears in the status display.

  • Page 26: Smart Functions

    Google Play Store or Apple App Store on a smartphone. message. • Settings - Set various options on the appliance and in the Run the LG ThinQ app and sign in with your application. existing account or create an LG account to sign in. NOTE •...
  • Page 27 Internet service provider or refer to your wireless router manual. Start a cycle from the LG ThinQ application on • LG ThinQ is not responsible for any network your smartphone. connection problems or any faults, malfunctions, or errors caused by network connection.

  • Page 28: Smart Diagnosis Tm Function

    IC Radiation Exposure Statement troubleshooting data to a smartphone using the LG ThinQ application. This equipment complies with IC radiation • Launch the LG ThinQ application and select the exposure limits set forth for an uncontrolled environment. Smart Diagnosis feature in the menu. Follow...
  • Page 29 SMART FUNCTIONS Press the Power button to turn on the appliance. • Do not press any other buttons. Place the mouthpiece of your smartphone close to the Power button. Press and hold the Rinse+Spin button for 3 seconds or longer while holding the smartphone mouthpiece to the Power button until the data transfer is complete.

  • Page 30: Maintenance

    30 MAINTENANCE MAINTENANCE WARNING • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Page 31 MAINTENANCE Clean cycle monthly to remove residue and WARNING prevent odor. • Make sure children and pets do not climb onto NOTE the drawer. Engage the Control Lock feature if needed to prevent children from accidentally • Make sure to run the Tub Clean cycle only when starting a wash cycle.
  • Page 32 32 MAINTENANCE Cleaning the Water Inlet Filters Flush then reattach the water hoses. • Before reattaching the water inlet hoses, If the washer does not fill properly, an error flush them by running several gallons of message will appear on the display. The inlet valve water through them into a bucket or drain, filter screens could be clogged by hard water scale, preferably with the faucets wide open for...
  • Page 33 MAINTENANCE Turn on the washer and select the Spin Only option. Press the Start/Pause button to start the drain pump for 1 minute. • This will expel some of the antifreeze, leaving enough to protect the washer from damage. Turn off the washer and unplug the power cord.

  • Page 34: Troubleshooting

    Yes. The pedestal washer is designed to operate simultaneously under LG manufactured front- loading washers produced after 2009. It is not designed for operation under LG top-loading washers, LG dryers, non-LG manufactured appliances, or as a standalone unit. For more information regarding compatibility, visit the LG website at www.lg.com.
  • Page 35 TROUBLESHOOTING Error Messages Problem Possible Cause & Solution The drawer or the lid is not secured. • Close and secure the drawer or the lid. If the message keeps appearing, unplug the power DRAWER/LID OPEN cord and call for service. ERROR The drawer is not secured.
  • Page 36 STACKING ERROR size LG appliance. Stacking switch is not working properly. • The stacking switch will not operate properly if the unit is stacked under a non-LG appliance, or an LG appliance manufactured before 2009. Abnormal voltage detected. • Unplug the power plug for a few minutes and plug it back in. If the error recurs, call for VOLTAGE service.
  • Page 37 TROUBLESHOOTING Problem Possible Cause & Solution Rattling and Foreign objects, such as keys, coins, or safety pins may be in the drum. clanking noise • Stop the appliance and check the drum for foreign objects. If the noise continues after the appliance is restarted, call for service.
  • Page 38 38 TROUBLESHOOTING Problem Possible Cause & Solution Excessive sudsing Too much detergent or incorrect detergent • HE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High-Efficiency) logo. • For detergent quantities refer to About Detergent Use in OPERATION. If sudsing or detergent residue continues to be an issue, add an extra rinse.
  • Page 39 TROUBLESHOOTING Problem Possible Cause & Solution Washer is not filling Filter is clogged. properly. • Make sure that the inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE. Inlet hoses may be kinked. •...
  • Page 40 Move the router closer to the appliance or purchase and install a Wi-Fi repeater. LG ThinQ is asking for a password to connect to the product. • If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces.

  • Page 41: Limited Warranty

    Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 42 Or by mail: LG Electronics, P.O. Box 240007, Huntsville, AL 35813 ATTN: Customer Service PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
  • Page 43 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 44 (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https:// www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).

  • Page 45: Canada

    ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair or replace the Product upon receipt of proof of the original retail purchase.
  • Page 46 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
  • Page 47 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
  • Page 48 48 LIMITED WARRANTY otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration. Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules.
  • Page 49 Memo...
  • Page 50 50 Memo...
  • Page 51 Memo...
  • Page 52 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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