Note: When the TV is switched "off" by a power interrupt, or normal switch to "stand-by" while in the factory mode, the TV will show up in "normal operation

mode" as soon as the power is supplied again. The error buffer will not be cleared.

4.4 Customer Service Mode (CSM)

Purpose

The Customer Service Mode shows error codes and information on the TVs operation settings.The call centre can instruct the customer (by telephone) to

enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call.

The CSM is a read-only mode; therefore, modifications are not possible in this mode.

Specifications

Ignore "Service unfriendly modes".

Line number for every

line (to make CSM language independent).

Set the screen mode to full

screen (all contents on screen is visible).

After leaving the Customer Service Mode, the original settings are restored.

Possibility to use "CH+" or "CH-" for channel surfing, or enter the specific channel number on the RC.

How to Activate CSM

To activate CSM, press the following key sequence on a standard remote control transmitter: "123654" (do not allow the display to time out between entries

while keying the sequence). After entering the Customer Service Mode, the following items are displayed. use the Right/Left keys to display the

next/previous menu items

Note: Activation of the CSM is only possible if there is no (user) menu on the screen!

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