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4. Service Modes
4.1 Service Modes
The Service Mode feature is split into following parts:
Service Alignment Mode (SAM).
Factory Mode.
Customer Service Mode (CSM).SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set.
SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
Make alignments (e.g. White Tone), reset the error buffer(SAM and Factory Mode).
Display information ("SAM" indication in upper right corner of screen, error buffer, software version, operating hours,options and option codes, sub menus).
The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer
or call centre. In CSM mode, "CSM", is displayed in the top right corner of the screen. The information provided in CSM and the purpose of CSM is to:
Increase the home repair hit rate.
Decrease the number of nuisance calls.
Solved customers' problem without home visit.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes.
For instance the old "MENU" button is now called "HOME" (or is indicated by a "house" icon).
4.2 Service Alignment Mode (SAM)
Purpose
To modify the NVM.
To display/clear the error code buffer.
To perform alignments.
Specifications
Operation hours counter (maximum five digits displayed).
Software version, error codes, and option settings display.
Error buffer clearing.
Option settings.
Software alignments (White Tone).
NVM Editor.
Set screen mode to full screen (all content is visible).
How to Activate SAM
To activate SAM, use one of the following methods:
Press the following key sequence on the remote control transmitter: "062596", directly followed by the "INFO/OK" button. Do not allow the display to time
out between entries while keying the sequence.
Or via ComPair.
After entering SAM, the following items are displayed,
with "SAM" in the upper right corner of the screen to indicate that the television is in Service Alignment Mode.
How to Navigate
In the SAM menu, select menu items with the UP/DOWN keys on the remote control transmitter. The selected item will be indicated. When not all menu
items fit on the screen, use the UP/DOWN keys to display the next/previous menu items.
With the "LEFT/RIGHT" keys, it is possible to:
(De) activate the selected menu item.
(De) activate the selected sub menu.
Change the value of the selected menu item.
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