Page 1 ST-C2100 User's Guide...
Page 3: Table Of Contents
Android Printing Using the Epson Print Enabler ................25 Using Fire OS Printing ........................26 Using Windows 10 Mobile Printing ....................26 Using Epson Print and Scan App with Windows Tablets ..............27 Using the Mopria Print Service ......................27...
Page 4 Paper Loading Capacity ........................52 Double-sided Printing Capacity ......................53 Borderless Paper Type Compatibility ....................55 Compatible Epson Papers........................56 Selecting the Paper Settings - Control Panel ..................58 Paper or Media Type Settings - Control Panel ................59 Paper or Media Type Settings - Printing Software................59 Selecting the Default Paper Source Settings..................
Page 5 Changing the Language of the Printer Software Screens ............91 Changing Automatic Update Options .................... 92 Printing with the Built-in Epson Driver - Windows 10 S............... 93 Selecting Print Settings - Windows 10 S..................93 Printing on a Mac ..........................97 Selecting Basic Print Settings - Mac .....................
Page 6 Customizing Action Icons ......................137 Scanning in Epson Scan 2 ....................... 138 Additional Scanning Settings - Main Settings Tab ............... 141 Additional Scanning Settings - Advanced Settings Tab ............... 141 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........143...
Page 7 Checking Ink Levels on Your Product..................150 Checking Ink Levels - Windows....................150 Checking Ink Levels - Mac......................151 Disabling Special Offers with Windows ..................151 Purchase Epson Ink ......................... 152 Ink Bottle Part Numbers....................... 153 Refilling the Ink Tanks ........................153 Adjusting Print Quality..........................160 Print Head Maintenance........................
Page 8 Transporting Your Product ....................... 186 Solving Problems ............................ 191 Checking for Software Updates......................191 Viewing the Help Screen ........................192 Product Status Messages ........................ 192 Message Appears Prompting You to Reset Ink Levels..............194 Running a Product Check ........................ 195 Resetting Control Panel Defaults .....................
Page 9 Image Colors are Patchy at the Edges ..................233 Ripple Patterns Appear in an Image .................... 234 Scanned Image Edges are Cropped ................... 234 Resetting the Epson Scan 2 Settings ..................234 Uninstall Your Product Software....................... 235 Uninstalling Product Software - Windows ..................235...
Page 10 Binding Arbitration and Class Waiver ....................253 Trademarks ............................256 Copyright Notice..........................256 libTIFF Software Acknowledgment....................257 A Note Concerning Responsible Use of Copyrighted Materials........... 258 Default Delay Times for Power Management for Epson Products ..........258 Copyright Attribution ........................258...
Page 11: St-C2100 User's Guide
ST-C2100 User's Guide Welcome to the ST-C2100 User's Guide. For a printable PDF copy of this guide, click here.
Page 12: Product Basics
Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Product Parts Locations See these sections to identify the parts on your product.
Page 13: Product Parts - Front
Product Parts - Front Rear paper feeder Paper support Feeder guard Edge guides Output tray Parent topic: Product Parts Locations...
Page 14: Product Parts - Inside
Product Parts - Inside Document cover Scanner glass Scanner unit Control panel...
Page 15: Product Parts - Back
Ink tank cover Ink tanks Ink tank unit Print head Parent topic: Product Parts Locations Product Parts - Back Rear cover (duplexer) AC inlet USB port Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language...
Page 16: Control Panel Buttons And Lights
Control Panel Buttons and Lights power button and light home button LCD screen help button stop button back button Arrow buttons and OK button reset button start button The LCD Screen Status Icon Information Parent topic: Using the Control Panel...
Page 17: The Lcd Screen
The LCD Screen Displays the network connection status Press an arrow button to scroll left or right Menu options Displays available button actions Parent topic: Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description The product is not connected to a wireless network.
Page 18: Entering Characters On The Lcd Screen
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To scroll through the characters, press the arrow buttons. • To make a selection, press the OK button. • To change the character case or type, select A1# or press the reset button.
Page 19: Viewing Animations
Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Press the help button. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures.
Page 20: Using The Epson Smart Panel Mobile App
Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up your Epson product and then print, copy, or scan with your networked Epson product. Epson Smart Panel also lets you check ink levels and product status.
Page 21: Epson Connect Solutions For Smartphones, Tablets, And More
Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud. Setting Up Epson Connect Services...
Page 22: Setting Up Epson Connect Services
Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary.
Page 23: Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Page 24: Using Epson Scan To Cloud
Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
Page 25: Setting Up Printing On A Chromebook
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 26: Using Fire Os Printing
There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.
Page 27: Using Epson Print And Scan App With Windows Tablets
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.
Page 28 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Page 29: Wi-Fi Networking
Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Setting Up Wireless Printing from a Smartphone or Tablet Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations...
Page 30: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 31: Selecting Wireless Network Settings From The Control Panel
The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 32 7. Enter your wireless password (or network name and then password). • To scroll through the characters, press the arrow buttons. • To make a selection, press the OK button. • To change the character case or type, select A1# or press the reset button.
Page 33: Setting Up Wireless Printing From A Smartphone Or Tablet
Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.
Page 34: Wi-Fi Direct Mode Setup
(up to 8) without a wireless router or access point. Note: Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile device before connecting to the product.
Page 35 1. Press the home button, if necessary. 2. Press the arrow buttons to select Wi-Fi Setup and press the OK button. You see this screen: 3. Press the arrow buttons to select Wi-Fi Direct and press the OK button. 4. Press the OK button twice. The product information is displayed on the LCD screen.
Page 36: Wi-Fi Protected Setup (Wps)
5. Do one of the following: • Open the Epson Smart Panel app on your device and use the information on the LCD screen to select your product. Skip to step 7. • To connect without using the Epson Smart Panel app, press the left arrow button and go to the next step.
Page 37: Using Wps To Connect To A Network
Using WPS to Connect to a Network If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network. 1. Press the WPS button on your router. 2. On the product, press the home button, if necessary.
Page 38: Printing A Network Connection Report
You see a screen like this: 3. Press the start button to print the network status sheet. If you want to cancel the operation, press the stop button. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi Networking Printing a Network Connection Report...
Page 39: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 40 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 41 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 42 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 43 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 44: Changing Or Updating Network Connections
You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app.
Page 45: Changing A Usb Connection To A Wi-Fi Connection
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 46: Disabling Wi-Fi Features
• Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection.
Page 47: Loading Paper
Loading Paper in the Rear Paper Feeder Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Compatible Epson Papers Selecting the Paper Settings - Control Panel Paper or Media Type Settings - Printing Software Selecting the Default Paper Source Settings Loading Paper in the Rear Paper Feeder You can print documents and photos on a variety of paper types and sizes.
Page 48 3. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper. 4. Do one of the following: • Insert paper, glossy or printable side up and short edge first, at the center of the paper support. Note: If you have set the long edge as the width of a user-defined paper size, load paper long edge first.
Page 49 • Load a sheet of loose-leaf or other paper with holes facing as shown. Note: Automatic 2-sided printing is not available for pre-punched paper. • To load a sheet of paper longer than legal size, close the paper support and output tray, then flatten the leading edge of the paper as shown.
Page 50 6. Tilt the feeder guard until part A is not touching the paper. Note: The feeder guard is designed to stop halfway to prevent paper feed problems. Tilt it until it stops. Do not place objects on the feeder guard. Doing so may prevent paper from feeding. 7.
Page 51 8. Pull out the output tray. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first. Note: You can load paper long edge first only if you have selected the User-Defined paper size setting and set the width of the paper as the size of the long edge.
Page 52: Paper Loading Capacity
87.24 inches [54 × 86 mm to 215.9 × 1200 mm])* size: 1 sheet Epson EcoTank Premium Paper Up to the line indicated by the arrow mark Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Letter (8.5 ×...
Page 53: Double-Sided Printing Capacity
If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time. Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Value Photo Paper Glossy Epson Premium Presentation Paper Matte...
Page 54 Letter (8.5 × 11 inches — 1 sheet Presentation Paper [216 × 279 mm]) Matte Double-sided You cannot print double-sided on the following paper types: • Epson Presentation Paper Matte • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy...
Page 55: Borderless Paper Type Compatibility
• Epson Premium Photo Paper Semi-gloss • Epson Ultra Premium Photo Paper Glossy • Epson Premium Presentation Paper Matte • Epson Value Photo Paper Glossy • Envelopes Parent topic: Loading Paper Related references Paper Loading Capacity Borderless Paper Type Compatibility...
Page 56: Compatible Epson Papers
(U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type...
Page 57 8 × 10 inches (203 × 254 mm) S041465 Letter (8.5 × 11 inches S042183 [216 × 279 mm]) S041667 Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) S042181 Glossy S042174 5 × 7 inches (127 × 178 mm) S041945 8 ×...
Page 58: Selecting The Paper Settings - Control Panel
Selecting the Paper Settings - Control Panel You can change the default paper size and paper type using the control panel on the product. Note: These settings appear automatically when paper is inserted when you set the Paper Setup Auto Display setting to On.
Page 59: Paper Or Media Type Settings - Control Panel
Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Value Photo Paper Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem.
Page 60: Selecting The Default Paper Source Settings
Select this paper Type or Media Type setting Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Value Photo Paper Glossy Epson Photo Paper Glossy...
Page 61: Paper Source Settings Options
Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected Error Notice...
Page 62: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 ×...
Page 63 Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.
Page 64: Copying
Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Load the paper you want to print on in the product. 2. Place your original document or photo on the scanner glass.
Page 65 6. Press the left or right arrow button to select one of the following: • Color: for color copies • B&W: for black-and-white copies 7. Press the OK button to view the print settings for the copies. You see a screen like this: 8.
Page 66: Copying Options
10. When you are ready to copy, press the start button. Note: To cancel copying, press the stop button. Parent topic: Copying Related references Compatible Epson Papers Copying Options Related tasks Placing Originals on the Scanner Glass Related topics Loading Paper Copying Options Select the copying options you want to use for your copies.
Page 67 Copying option Available settings Description Reduce/Enlarge Actual Size Copies the original at its full size Auto Fit Automatically sizes the image to fit the paper size you selected Custom 100% and Displays the amount to re-size the original. Change the other conversions amount by adjusting the Custom Size setting.
Page 68: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 69: Selecting Basic Print Settings - Windows
Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 70 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard. 5.
Page 71: Print Quality Options - Windows
15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references Borderless Paper Type Compatibility...
Page 72: Selecting Double-Sided Printing Settings - Windows
2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.
Page 73 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.
Page 74 5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8.
Page 75: Double-Sided Printing Options - Windows
Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding.
Page 76: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 77 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3.
Page 78: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 79: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 80: Header/Footer Settings - Windows
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print.
Page 81: Selecting A Printing Preset - Windows
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Page 82: Selecting Extended Settings - Windows
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
Page 83 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4.
Page 84: Extended Settings - Windows
Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.
Page 85 Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Page 86: Printing Your Document Or Photo - Windows
Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2.
Page 87: Locking Printer Settings - Windows
• To see print jobs lined up for printing, click Print Queue. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: •...
Page 88: Locked Setting Options
You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6.
Page 89 Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern Watermark Various text...
Page 90: Selecting Default Print Settings - Windows
Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 91: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 92: Changing Automatic Update Options
5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.
Page 93: Printing With The Built-In Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product.
Page 94 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
Page 95 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.
Page 96 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
Page 97: Printing On A Mac
14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Page 98: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.
Page 99 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 100 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. Note: Paper sizes may include additional options such as Borderless.
Page 101: Print Quality Options - Mac
9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11.
Page 102: Selecting Page Setup Settings - Mac
Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo.
Page 103: Selecting Print Layout Options - Mac
Parent topic: Printing on a Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.
Page 104: Selecting Double-Sided Printing Settings - Mac
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
Page 105 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5.
Page 106: Double-Sided Printing Options And Adjustments - Mac
Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper.
Page 107: Color Matching And Color Options - Mac
Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
Page 108: Selecting Printing Preferences - Mac
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.
Page 109: Printing Preferences - Mac
You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
Page 110: Printing Your Document Or Photo - Mac
Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Page 111: Checking Print Status - Mac
Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Selecting Basic Print Settings - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.
Page 112: Printing From A Smartphone Or Tablet
Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product.
Page 113: Scanning
After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet...
Page 114 4. Press the left or right arrow button to select Scan and press the OK button. 5. Press the left or right arrow button to select a scan option and press the OK button. • Preview on Computer previews the scanned image on a computer before saving (Windows 7 or later or OS X 10.11.x or later).
Page 115: Setting Up A Wsd Port (Windows 7/Windows Vista)
Related tasks Placing Originals on the Scanner Glass Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows 10 and Windows 8.x).
Page 116: Changing Default Scan Job Settings
Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images. After that, you can save, print, or share them.
Page 117: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 118 • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2. You see an Epson Scan 2 window like this:...
Page 119: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 120 You see an Epson Scan 2 window like this:...
Page 121: Starting A Scan From A Smartphone Or Tablet
Starting a Scan Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
Page 122 You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4.
Page 123 The original is scanned. When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan to scan more originals. • Select Delete to delete selected scanned images. •...
Page 124: Saving A Scan
You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan...
Page 125: Attaching A Scan To Email
• Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.
Page 126: Sending A Scan To A Cloud Service
4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.
Page 127: Printing A Scan
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
Page 128 Note: Printing scanned images is available only with Epson printers. If you do not have an Epson printer, save the file and print it from an application that can open the file. 1. Make sure your originals are scanned and reviewed. See the link below.
Page 129: Selecting Epson Scansmart Settings
Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
Page 130: Changing The Scan Settings
2. Select the Epson product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan settings.
Page 131 You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings...
Page 132: Changing The File Name Settings
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
Page 133: Changing The Save Settings
• Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
Page 134 You see a screen like this: 2. Click the Save Settings tab.
Page 135: Save Settings
4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options...
Page 136 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images JPEG Options Setting Options Description Image Quality Options...
Page 137: Customizing Action Icons
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button.
Page 138: Scanning In Epson Scan 2
Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 139 You see this window:...
Page 140 8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Select any of the additional settings that you want to use on the Main Settings tab.
Page 141: Additional Scanning Settings - Main Settings Tab
Parent topic: Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Rotate Rotates the original image clockwise to the desired angle before scanning it.
Page 142 Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs.
Page 143: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 144: Image Format Options
Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Page 145: Scan Resolution Guidelines
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:...
Page 146 Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
Page 147: Refilling Ink
Print Head Maintenance Ink Safety Precautions Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 148 Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. • This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled with ink.
Page 149: Check Ink Levels
may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle. Ink Bottle and Ink Tank Information •...
Page 150: Checking Ink Levels On Your Product
Checking Ink Levels on Your Product To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 151: Checking Ink Levels - Mac
Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
Page 152: Purchase Epson Ink
You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Page 153: Ink Bottle Part Numbers
Yellow 502420 Parent topic: Purchase Epson Ink Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin. You can continue to use the product even if one or more ink tanks are not filled all the way. However, for the most accurate ink level monitoring, fill all the ink tanks up to the top line.
Page 154 1. Turn on your product. 2. Close the document cover if it is open. 3. Lift up the scanner unit with both hands until it locks. 4. Open the ink tank cover. 5. Read the precautions on the screen and then proceed to the next screen.
Page 155 6. Open the cap for the ink tank you are going to fill. Note: Make sure that the color of the ink tank matches the ink color that you want to refill. 7. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle.
Page 156 Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink. 8.
Page 157 9. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle. If the ink has reached the upper line of the tank, do not remove and reinsert the bottle or ink may leak.
Page 158 10. When the ink tank is full, remove the ink bottle and securely close the ink bottle cap. Note: Do not leave the ink bottle inserted. The bottle may be damaged or ink may leak. If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use. 11.
Page 159 Even if you do not refill ink up to the upper line on the ink tank, you can continue using the product. To keep your product operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately. Parent topic: Refilling Ink Related concepts Purchase Epson Ink Related tasks Checking Ink Levels on Your Product...
Page 160: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Page 161: Checking The Nozzles Using The Product Control Panel
Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3.
Page 162: Checking The Nozzles Using A Computer Utility
Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, the print head is clean. Select No and press the OK button. • If there are gaps or the pattern is faint, select Yes and press the OK button. Follow the instructions on the screen to clean the print head.
Page 163 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers &...
Page 164 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, click Finish.
Page 165: Print Head Cleaning
• If there are gaps or the pattern is faint, clean the print head. • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours.
Page 166 4. Select Maintenance > Head Cleaning. 5. Press the start button to clean the print head. You see a message on the LCD screen during the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
Page 167 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, the print head is clean. Select No and press the OK button.
Page 168: Cleaning The Print Head Using A Computer Utility
• If there are gaps or the pattern is faint, select Yes and press the OK button. Follow the instructions on the screen to clean the print head. • If almost the entire pattern is missing, select No and press the OK button and then run a Power Cleaning.
Page 169 You see a window like this: 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.
Page 170 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again.
Page 171: Power Cleaning
Caution: Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support. Power Cleaning Using the Product Control Panel...
Page 172: Power Cleaning Using A Computer Utility
If the print quality did not improve, turn off the product and wait at least 12 hours before running another nozzle check. Run Print Head Cleaning or Power Cleaning depending on the printed pattern. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
Page 173 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab. •...
Page 174: Print Head Alignment
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic:...
Page 175: Cleaning The Paper Guide
6. Press the start button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 7. Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen.
Page 176 1. If printouts are smeared or scuffed, load plain paper in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2. Select Maintenance > Paper Guide Cleaning. 3. Follow the on-screen instructions to clean the paper guide. 4.
Page 177 6. Using a cotton swab, wipe off any ink smears on the part shown in the illustration below. Caution: Do not use tissue paper to clean the inside of the product as lint can clog the print head nozzles. Do not touch the flat white cable, the translucent film, or the ink tubes inside the product. 7.
Page 178: Cleaning The Print Head Path
Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path, the print head path inside the printer may be smeared with ink. To clean the print head path, use the following: •...
Page 179 Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction.
Page 180 6. Using the flashlight, check the translucent film shown here for ink smears. Translucent film Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print.
Page 181: Checking The Number Of Sheets Fed
7. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product.
Page 182: Checking The Number Of Sheets On The Lcd Screen
Note: You can also view the number of sheets of paper fed through the product by printing a nozzle check. Checking the Number of Sheets on the LCD Screen Checking the Sheet Counter - Windows Checking the Sheet Counter - Mac Parent topic: Adjusting Print Quality Related concepts...
Page 183: Checking The Sheet Counter - Mac
You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed...
Page 184 You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window. Parent topic: Checking the Number of Sheets Fed...
Page 185: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 186: Transporting Your Product
7. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 8. Close the document cover. Parent topic: Cleaning and Transporting Your Product Transporting Your Product...
Page 187 • When storing or transporting an ink bottle after it has been opened, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely.
Page 188 7. Secure the print head to the case with tape. Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product. 8. Make sure the ink tank caps are securely closed and close the ink tank cover.
Page 189 9. Lower the scanner unit using both hands. Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance. 10.
Page 190 11. Place the product in a plastic bag and fold the bag closed. 12. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.
Page 191: Solving Problems
Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 192: Viewing The Help Screen
• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, or 11.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.
Page 193 During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
Page 194: Message Appears Prompting You To Reset Ink Levels
Related concepts Uninstall Your Product Software Related references Where to Get Help Related tasks Refilling the Ink Tanks Checking for Software Updates Using AirPrint Related topics Wi-Fi Networking Solving Paper Problems Solving Network Problems Solving Problems Printing from a Computer Message Appears Prompting You to Reset Ink Levels If you see a message on the LCD screen prompting you to reset the ink levels, do the following: 1.
Page 195: Running A Product Check
• If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 196: Solving Setup Problems
2. Select Settings > Restore Default Settings. 3. Select one of these options: • Network Settings: Resets all network settings. • Copy Settings: Resets all copy settings. • Scan Settings: Resets all scan settings. • Clear All Data and Settings: Resets all control panel settings and any stored information. You see a confirmation screen.
Page 197: Software Installation Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We...
Page 198: Product Cannot Connect To A Wireless Router Or Access Point
Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point...
Page 199: Network Software Cannot Find Product On A Network
obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually.
Page 200 Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 201: Product Does Not Appear In Mac Printer Window
Related topics Wi-Fi Networking Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. •...
Page 202 • Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
Page 203: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 204: Solving Copying Problems
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected.
Page 205: Product Makes Noise When It Sits For A While
• If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head Cleaning Print Head Nozzle Check Product Makes Noise When It Sits for a While Your product is performing routine maintenance.
Page 206: Solving Paper Problems
• Make sure the paper is loaded in the correct direction. Parent topic: Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Paper Ejection Problems Parent topic:...
Page 207: Paper Jam Problems Inside The Product
Paper Specifications Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Related tasks Loading Paper in the Rear Paper Feeder Cleaning the Paper Guide Paper Jam Problems Inside the Product If you see a message that paper has jammed inside the product, follow the steps here. 1.
Page 208 3. Open the scanner unit with both hands until it locks and remove any jammed paper inside.
Page 209 Caution: Do not touch the flat white cable or translucent film inside the printer. 4. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance. Parent topic: Solving Paper Problems Related tasks...
Page 210: Paper Jam Problems In The Rear Cover
Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover, follow the steps here. 1. Cancel the print job, if necessary. 2. Pull any jammed paper out of the rear paper feed. 3.
Page 211: Paper Ejection Problems
4. Remove any jammed paper from the rear cover. 5. Press in the buttons and reattach the rear cover. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solution. Parent topic: Solving Paper Problems Related tasks...
Page 212: Solving Problems Printing From A Computer
• Make sure the printer status is not offline or pending. • Make sure you are using the Epson printer driver for your product or the available functions are limited.
Page 213: Product Icon Does Not Appear In Windows Taskbar
• In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: • Windows 10: Click and select Epson Software > Epson Printer Connection Checker. • Windows 8.x: Navigate to the Apps screen and select the Epson Printer Connection Checker icon.
Page 214: Printing Is Slow
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 215: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 216: Inverted Image
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout...
Page 217: Blank Pages Print
Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available.
Page 218: Border Appears On Borderless Prints
Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Loading Paper in the Rear Paper Feeder Selecting Page Setup Settings - Mac Placing Originals on the Scanner Glass Selecting Basic Print Settings - Mac Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: •...
Page 219: Incorrect Image Size Or Position
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • If your product is connected to a USB hub, connect it directly to your computer instead. •...
Page 220: Slanted Printout
Selecting Page Setup Settings - Mac Placing Originals on the Scanner Glass Cleaning Your Product Slanted Printout If your printouts are slanted, try these solutions: • Make sure the paper is loaded in the correct direction. • Make sure your paper meets the specifications for your product. •...
Page 221: White Or Dark Lines In Printout
Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 222: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 223 • The ink levels may be low and you may need to refill the ink. Visually check the ink levels. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 224: Faint Printout Or Printout Has Gaps
Cleaning Your Product Cleaning the Print Head Path Selecting Double-sided Printing Settings - Windows Selecting Double-sided Printing Settings - Mac Related topics Loading Paper Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: •...
Page 225: Grainy Printout
Print Head Alignment Print Head Nozzle Check Power Cleaning Check Ink Levels Related tasks Refilling the Ink Tanks Loading Paper in the Rear Paper Feeder Aligning the Print Head Using the Product Control Panel Cleaning the Print Head Path Cleaning the Paper Guide Grainy Printout If your printouts are grainy, try these solutions: •...
Page 226: Incorrect Colors
Related concepts Print Head Cleaning Print Head Alignment Print Head Nozzle Check Related references Paper or Media Type Settings - Printing Software Related tasks Refilling the Ink Tanks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Printing Preferences - Mac Selecting Basic Print Settings - Mac Aligning the Print Head Using the Product Control Panel...
Page 227: Solving Scanning Problems
Color Management setting to any color correction method other than PhotoEnhance. • For best results, use genuine Epson paper. • If you have not used the product for a long time, run the Power Cleaning utility.
Page 228: Scanning Software Does Not Operate Correctly
• Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the settings does not solve the problem, uninstall and reinstall the scanner software.
Page 229: Scanning Is Slow
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 230: Cannot Send Scans To A Cloud Service
Characters are Not Recognized During Conversion to Editable Text (OCR) Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Resetting the Epson Scan 2 Settings Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: •...
Page 231: Line Of Dots Appears In All Scanned Images
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the Resolution setting.
Page 232 Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...
Page 233: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
• When saving scanned images as Searchable PDFs, make sure the correct OCR language is selected. • Adjust the following Epson Scan 2 settings if available, and try scanning again: • On the Main Settings tab, make sure you select the correct Image Type for your original.
Page 234: Ripple Patterns Appear In An Image
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly. In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. Parent topic:...
Page 235: Uninstall Your Product Software
Utility. 2. Click the Other tab. 3. Click Reset and confirm your choice. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems...
Page 236: Uninstalling Product Software - Mac
In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10/8.x: Select Epson Event Manager and click Uninstall.
Page 237: Where To Get Help
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers &...
Page 238 You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 239: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 240: Mac System Requirements
• Windows Server 2003 SP2 or later Windows Server supports only the printer driver and Epson Scan 2; any additional included software is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support...
Page 241: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 242: Printable Area Specifications
Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets Top/bottom margins: 0.12 inch (3 mm) Reduced print quality area/top: 1.61 inches (41 mm)
Page 243 Borderless Reduced print quality area/top: 1.73 inches (44 mm) Reduced print quality area/bottom: 1.57 inches (40 mm) Envelopes Left/right margins: 0.12 inch (3 mm) Top/bottom: 0.12 inch (3 mm) Reduced print quality area/left: 0.71 inch (18 mm) Reduced print quality area/right: 1.61 inches (41 mm) Parent topic: Technical Specifications...
Page 244: Scanning Specifications
Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
Page 245: Dimension Specifications
Color Black, Cyan, Magenta, Yellow Ink life Opened package: Use as soon as possible Unopened package: Use before the date on the package has expired Temperature Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C) Parent topic:...
Page 246: Environmental Specifications
Input frequency range 49.5 to 60.5 Hz Rated current 0.4 to 0.2 A Power consumption Standalone copying: 12 W (ISO/IEC24712) (with USB connection) Ready mode: 4.3 W Sleep mode: 0.7 W Power off mode: 0.2 W Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C)
Page 247: Safety And Approvals Specifications
This equipment contains the following wireless module: • Manufacturer: Seiko Epson Corporation • Type: J26H006 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended...
Page 248 modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding.
Page 249: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 250 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
Page 251: Wireless Connection Safety Instructions
If discomfort or vision problems remain after a thorough flushing, see a doctor immediately. • Do not press too hard on the LCD screen or subject it to heavy impacts. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 252: Fcc Compliance Statement
• The LCD screen may contain a few small bright or dark spots, and may display uneven brightness. These are normal and do not indicate that the screen is damaged in any way. Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 253: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 254 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure: (i) Write a Demand for Arbitration.
Page 255 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 256: Trademarks
Wi-Fi Direct is a registered trademark of Wi-Fi Alliance General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved.
Page 257: Libtiff Software Acknowledgment
Epson product. Epson is not responsible for any use of this information as applied to other products. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third...
Page 258: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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