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Summary of Contents for Renault ZOE 2013
- Page 1 Renault ZOE - Roadside assistance technician's guide RENAULT ZOE Series produced electric vehicle Roadside assistance technician's guide RENAULT PROPERTY Network Development | Version 2.1 | 11 January, 2013...
- Page 2 ZOE that has broken down or has been involved in an accident. This guide refers to MR* 457 for all the repair methods applicable to the electric parts of ZOE. MR • 457 is available in DIALOGYS or in the Renault technical information document database, INFOTECH, at: http://www.infotech.renault.com...
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Page 3: Table Of Contents
Safety information ..........................37 10. Towing decision tree flow chart..................... 38 Flow chart 1 – assistance officer in the call centre or the RENAULT dealership ........38 Flow chart 2 – Roadside assistance technician – Vehicle broken down ..........39 Flow chart 3 – Roadside assistance technician – Vehicle damaged in an accident ......40 RENAULT PROPERTY Network Development | Version 2.1 | 11 January, 2013... -
Page 4: Identification Of The Zoe Vehicle
Renault ZOE - Roadside assistance technician's guide 1. Identification of the ZOE vehicle " Only an electric version of this vehicle exists. " Electric vehicles can be identified by the absence of an exhaust pipe and a fuel filler flap. - Page 5 Renault ZOE - Roadside assistance technician's guide Main criteria: Z.E. badge Specific blue rear lights with internal diamond-shaped mask Blue chrome rear diamond Secondary criteria: & Absence of an exhaust pipe No fuel filler flap on the rear wing Side and rear view: RENAULT PROPERTY Network Development | Version 2.1 | 11 January, 2013...
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Page 6: Identifying Features In The Cab
Renault ZOE - Roadside assistance technician's guide b. Identifying features in the cab Passenger compartment view: Z.E. pictogram on the gear lever Blue chrome logo on the steering wheel Printed circuits on the dashboard and the ceiling trim On the dashboard:... -
Page 7: Identifying Features In The Engine Compartment
Renault ZOE - Roadside assistance technician's guide c. Identifying features in the engine compartment Engine compartment: Specific stickers on the accessible 400V components Orange 400V cables " The fact that the 400V cables are orange does not means that they are fire-proof 2. -
Page 8: Vehicle Underbody
The installation and removal procedure for the 12V battery in the ZOE electric vehicle is described in Chapter 80A in MR 457. MR 457 is available in DIALOGYS or in the Renault technical information document http://www.infotech.renault.com database, INFOTECH, at: This 12V battery can be replaced with an equivalent battery whenever "... -
Page 9: 400 V Traction Battery
Renault ZOE - Roadside assistance technician's guide Specifications of the 12 V battery Voltage 12 V Current intensity 70 A Battery type Lead Model L3 standard d. 400 V traction battery Specifications of the traction battery Voltage 400 V Current intensity... -
Page 10: Energy Transfer And Isolation Of The 400V Circuit
Renault ZOE - Roadside assistance technician's guide e. Energy transfer and isolation of the 400V circuit All the 400V cables are ORANGE for identification purposes. The 400V circuit is isolated from the vehicle's metal chassis. The parts of the 400V circuit are electrically grounded on the vehicle (e.g. by grounding braids, etc.). These connections protect the vehicle's occupants and the emergency services against electric shocks. -
Page 11: What To Do When A Zoe Vehicle Is Submerged In Water
Renault ZOE - Roadside assistance technician's guide 3. What to do when a ZOE vehicle is submerged in water WARNING: The vehicle can only be made safe once it has been taken out of the water. Always obey the following recommendations when working in humid environments. - Page 12 Disconnect the 12V battery o The procedure for the disconnection of the 12V battery is described in MR 457, chapter 01D. MR 457 is available in DIALOGYS or in the Renault technical information document http://www.infotech.renault.com database, INFOTECH, at: " Only qualified recovery and repair technicians who are authorised to work on the high-voltage systems in electric vehicles are permitted to remove the 400V circuit breaker and to lock out the 12V battery.
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Page 13: Working On A Zoe Vehicle Damaged By Fire
Renault ZOE - Roadside assistance technician's guide 4. Working on a ZOE vehicle damaged by fire " The procedures indicated in this chapter must be applied when handling a vehicle damaged by fire. " A vehicle in which the traction battery is smoking can quickly take fire. In... -
Page 14: Individual Protective Equipment For Repairs
Renault ZOE - Roadside assistance technician's guide Individual protective equipment for repairs For any operation on a vehicle which has been damaged in an accident, the following must be worn: a face shield, • electrical safety gloves of the correct size. -
Page 15: Risks And Procedures Before Working On A Zoe Vehicle That Has Been Involved In An Accident
(see pages 17 to 21). " The repair procedures applying to power sources are described in MR 457, available in DIALOGYS or in the Renault technical information document http://www.infotech.renault.com database, INFOTECH, at: " Give notice of the electric dangers "ELECTRICALLY SAFE VEHICLE" (see page 22 to 23). -
Page 16: What To Do In The Event Of An Electrolyte Leak From The 400V Traction Battery
Renault ZOE - Roadside assistance technician's guide What to do in the event of an electrolyte leak from the 400V traction battery It is quite improbable that electrolyte will leak out of the traction battery. However, if an electrolyte leak does occur, wear chemical safety gloves to protect against corrosion. -
Page 17: Disconnecting A Zoe Vehicle Involved In An Accident When Charging
Renault ZOE - Roadside assistance technician's guide Set the gear selector to "P", Park. The driving wheels are now mechanically locked. To manually release the gear selector, see page 25. Disconnecting a ZOE vehicle involved in an accident when charging ZOE can be charged at charge points using a standard charging cable. - Page 18 Renault ZOE - Roadside assistance technician's guide " Electrical safety gloves and face shield must be worn when disconnecting a charging vehicle as part of this procedure. " The main power supply must be cut, if possible, before any work is carried out.
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Page 19: 400V Circuit Lockout
400V circuit lockout The lockout-tagout procedure for the 400V battery in the ZOE electric vehicle is described in Chapter 01D in MR 457. MR 457 is available in DIALOGYS or in the Renault technical information document database, http://www.infotech.renault.com INFOTECH, at: HYPERLINK "https://noumea.renault.fr/owa/redir.aspx?C=8b05459b49dd41d5b07d7603629a839d&URL=http%3a... -
Page 20: Locking Out The 12 V Battery
The lockout-tagout procedure for the 12V battery in the ZOE electric vehicle is described in Chapter 01D in MR 457. MR 457 is available in DIALOGYS or in the Renault technical information document database, http://www.infotech.renault.com INFOTECH, at: " Reminder: this operation must be performed by a qualified recovery and repair technician who is qualified to work on the onboard high-voltage network in electric vehicles. - Page 21 The procedures to remove the safety circuit breaker of the traction battery and to lock out the 12V battery in the ZOE vehicle are described in MR 457, chapter 01D. MR 457 is available in DIALOGYS or in the Renault technical information document database, http://www.infotech.renault.com...
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Page 22: External And Internal Signs For The Various Operations
Renault ZOE - Roadside assistance technician's guide External and internal signs for the various operations "Caution - Danger" sign on ZOE Install this sign at the front and the rear of the work area (on the dashboard and on the rear window, so that they can be seen from outside the vehicle). -
Page 23: Secure Vehicle" Sign On Zoe
Renault ZOE - Roadside assistance technician's guide "Secure vehicle" sign on ZOE Install this sign at the front and the rear of the work area (on the dashboard and on the rear window, so that they can be seen from outside the vehicle). -
Page 24: Lockout-Tagout Sheet For Zoe
Renault ZOE - Roadside assistance technician's guide Lockout-tagout sheet for ZOE. This sheet must be completed for each vehicle lockout and tagout procedure. Place this sheet on the dashboard so that it remains with the vehicle. Reminder: if several external contractors are used, all the lockout and tagout operations must appear on this sheet. -
Page 25: Accessing The Anchor Points Of The Tow Rings
The column is released and the accessories (vehicle lights, hazard warning lights, brake lights, etc.) are powered up. Do not remove the RENAULT card from the slot when towing RENAULT PROPERTY Network Development | Version 2.1 | 11 January, 2013... -
Page 26: Authorised/Unauthorised Towing Of A Zoe That Has Been Involved In An Accident
Renault ZOE - Roadside assistance technician's guide Authorised/unauthorised towing of a ZOE that has been involved in an accident " ZOE vehicles that have been involved in an accident must only be towed by recovery-repair technicians qualified for electric vehicles. -
Page 27: Securing The Vehicle
Renault ZOE - Roadside assistance technician's guide Securing the vehicle " Do not install the vehicle securing elements: • orange 400V cable passages Prohibited securing zone 6. Towing and/or recovering a broken down ZOE Types of repairs prohibited on the roadside "... -
Page 28: Authorised/Unauthorised Towing Of A Broken Down Zoe, Including Further To A Power Failure
Renault ZOE - Roadside assistance technician's guide Authorised/unauthorised towing of a broken down ZOE, including further to a power failure " A broken down ZOE vehicle must be towed by a qualified recovery-repair technician who is authorised to work on the onboard high-voltage network on electric vehicles. -
Page 29: Reminder: Technical Instructions For Transport On Flatbeds
Renault ZOE - Roadside assistance technician's guide 7. Reminder: technical instructions for transport on flatbeds Loading the ZOE that has been damaged in an accident or has broken down on a flatbed. Make sure no-one is in the immediate vicinity of the vehicle during the loading operations. -
Page 30: Lashing Zoe Onto A Flatbed
Renault ZOE - Roadside assistance technician's guide Lashing ZOE onto a flatbed Given the numerous types of recovery vehicle and methods of securing available, it is not possible to recommend a universal securing method. In most cases, several different methods will need to be used. - Page 31 Renault ZOE - Roadside assistance technician's guide The strap securing operations must be carried out as follows; One strap is fixed to the floor of the recovery vehicle and placed around the edge of the tyre on a rear wheel of the vehicle being transported One strap is fixed to the front towing point of the vehicle being transported and to the floor of the recovery vehicle.
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Page 32: Loading A Broken Down Zoe On A Tow Dolly Type Vehicle
Renault ZOE - Roadside assistance technician's guide Loading a broken down ZOE on a tow dolly type vehicle. " This towing configuration is forbidden for ZOE vehicles that have been damaged in an accident Make sure no-one is in the immediate vicinity of the vehicle during the loading operations. -
Page 33: Lashing Zoe Onto A Tow Dolly Type Vehicle
Renault ZOE - Roadside assistance technician's guide " The lifting arm is supported by a jack fitted with hydraulic valves that are never completely closed. Therefore, during the trip, it is necessary to check the height of the arm from the ground and to correct it if necessary. -
Page 34: Equipment, Tools And Spare Parts To Be Kept In The Recovery And / Or Assistance Vehicle34
Renault ZOE - Roadside assistance technician's guide 8. Equipment, tools and spare parts to be kept in the recovery and / or assistance vehicle Equipment, tools and spare parts that are specific to Z.E. vehicles are shown in blue. Personal Protective Equipment;... - Page 35 Renault ZOE - Roadside assistance technician's guide Part numbers of the tools and equipment The catalogues of special tools, garage equipment and workshop products can be found on the INFOTECH site. (http://www.infotech.renault.com) Tool distribution medium Designation Part numbers Ref. OS: Ms. 1993 No-voltage tester (NVT) Ref.
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Page 36: Storing A Zoe Electric Vehicle In A Dealership
Renault ZOE - Roadside assistance technician's guide 9. Storing a ZOE electric vehicle in a dealership Certain safety rules must be obeyed when storing a ZOE vehicle. Vehicles that have been involved in an accident must be isolated for 48 hours. -
Page 37: Safety Information
Renault ZOE - Roadside assistance technician's guide o Safety information Place a clearly visible notice on the vehicle indicating that the vehicle is electric and presents a potential electric risk. See the example below that you can print out. RENAULT PROPERTY... -
Page 38: Towing Decision Tree Flow Chart
Towing decision tree flow chart Flow chart 1 – assistance officer in the call centre or the RENAULT dealership (Identify the type of incident and deploy the resources necessary for the customer to remain mobile) REPAIRING ELECTRIC VEHICLES ON THE ROADSIDE... -
Page 39: Flow Chart 2 - Roadside Assistance Technician - Vehicle Broken Down
- Inspect the dash (fault indicator - stolen wheel, lights) - 12V battery cable impacts, - Inspect with electronic diagnostic Power failure? - 12V battery tools (e.g., CLIP for trained Renault technicians) SWITCH THE SWITCH THE SWITCH THE SWITCH THE IGNITION... -
Page 40: Flow Chart 3 - Roadside Assistance Technician - Vehicle Damaged In An Accident
Flow chart 3 – Roadside assistance technician – Vehicle damaged in an accident In the flow chart Telephone platform Vehicle breakdown ROADSIDE ASSISTANCE TECHNICIAN'S GUIDE Do not intervene before receiving the approval of the emergency services, if they are present at the scene of the accident. GUIDE FOR RECOVERY SERVICES Make sure that the persons on the scene of the accident Level 1 authorisation... - Page 41 RENAULT ZOE ROADSIDE ASSISTANCE TECHNICIAN'S GUIDE...
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