Not Compatible Toner Cartridge; Error: #C1-1711 Call For Service; Error: #C1-1712 Call For Service - Samsung ProXpress 402 Series Service Manual

4. Troubleshooting
► Error Code
C1-1512
► Error message

Not Compatible Toner cartridge.

► Symptom
Toner cartridge is not compatible.
► Troubleshooting method
NOTE
This error is for M3325/3825/4025.
1) Open the front cover.
2) Remove the toner cartridge.
3) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
► Error Code
C1-1710
C1-1711
C1-1712
► Error message
Error: #C1-1710 Call for Service

Error: #C1-1711 Call for Service

Error: #C1-1712 Call for Service

► Symptom
The machine can't detect the CRUM chip of the toner cartridge.
► Troubleshooting method
NOTE
These errors are for M3325/3825/4025.
1) Open the front cover.
2) Remove the toner cartridge.
3) Check if the CRUM terminal is contaminated. Clean it.
4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
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