Network; Application - LG SN11R Owner's Manual

48 Troubleshooting

Network

Symptoms
Cannot connect the
speaker to your home
network.
Wi-Fi connection does
not work well.

Application

4
Symptoms
The application doesn't
work properly.
Cause & Solution
y The wireless communication may be interrupted from household devices that
are using radio frequencies. Move the speaker away from them.
y Check your router. Try turning it off and back on.
y Check that the Wi-Fi feature is turned on in your smart device.
y Check that the speaker and your smart device are connected to same Wi-Fi.
If you restart the router?
y You need to turn the speaker' s power off and on again.
If you install new router.
y You need to perform a factory set and setup the network connection for
speaker.
Cause & Solution
Does an error occur when accessing the app?
y Make sure that your smart device is compatible with the app.
y Make sure that the application is the latest version.
y Make sure that the connected unit turns on.