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Troubleshooting
Problem
Possible cause
■
3. My television does
You did not select the
not receive any
correct A/V channel
signal from the
on your TV.
receiver
■
You did not use a
correct SCART
cable.
■
4. My television shows
You did not select the
black areas on the
correct Aspect ratio
left and right of the
for your TV.
screen.
8.
S
MARTCARD RELATED
Problem
Possible cause
■
1. I cannot view or
The CI-module/
listen to a
smartcard is not valid
scrambled channel.
for the service.
■
The CI-module/
smartcard is not
correctly inserted.
■
The descrambling
keys are not valid
anymore.
Page 3 - 4
9.
What to do?
■
Select the correct
Problem
A/V channel on your
1. I cannot select a
TV.
specific satellite.
■
Use only a full
featured SCART
cable that is correctly
shielded.
■
On the receiver, in
2. The motor reacts
the User profile
unpredictable which
menu select the
results in incorrect
correct Aspect ratio.
positioning of the
dish.
What to do?
■
Insert a valid
3. The motor runs at
CI-module/smartcard
different speeds.
correctly.
■
Contact your service
provider.
■
Insert a valid
4. The motor cannot
CI-module/smartcard
find the satellite
correctly.
anymore.
■
The descrambling
keys are regularly
updated by the
service provider.
M
OTORIZED INSTALLATION RELATED
Possible cause
■
The required satellite
is located outside the
selected East or
West limit.
■
The cables used are
worn, damaged or
corroded.
■
The cable is
incorrectly finished or
not sufficiently
shielded.
■
The speed depends
on the receiver
output voltage.
13V runs slow,
18V runs faster.
■
Motor problems.
■
Dish problems.
■
Cold weather.
EchoStar International Corporation
What to do?
■
If physically possible,
mind dish damage,
revise the limit
setting.
■
Select another
satellite.
■
Inspect the cable for
possible damage and
install new cable as
required.
■
Use sufficiently
shielded and
correctly finished
cables.
■
Select a transponder
that has horizontal
polarity (18V).
■
In the System setup
menu, select Go to
reference to reset the
motor.
■
For DiSEqC1.2
If supported by your
model, select
Recalculate
positions.
■
Make sure the dish is
correctly installed.
■
Make sure the motor
is not frozen.
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