Troubleshooting
5.
TV
R
AND
ADIO RELATED
Problem
Possible cause
■
1. No picture or sound
Receiver is in
in the TV or radio
standby.
mode.
■
Cable related
problems.
■
aerial related
problems.
■
2. Bad picture or noisy
Bad reception of the
sound in the TV or
signal.
radio mode.
■
Poor or bad weather
conditions.
■
3. My television does
The MUTE option is
not give any audio.
active.
■
The volume is set to
minimum.
Page 3 - 2
Problem
What to do?
4. There is no Dolby
Digital (AC-3)
■
Switch the receiver
sound to my other
on.
equipment.
■
Check the cable
connections.
■
Make sure the aerial
is correctly aimed.
■
Make sure the aerial
is clean, in good
condition and
correctly aimed.
■
Contact your service
provider if your area
5. There is no audio
has sufficient signal.
while I watch a
Dolby Digital
■
There is no solution
program.
for this.
■
You might consider
to get a better aerial
installation.
■
On the RCU, press
the mute key once.
6. Nothing helps.
■
On the RCU, press
the V+ key.
Possible cause
What to do?
■
■
The equipment is
Connect the
connected to the
S/PDIF connector of
receiver with a RCA
the receiver to the
or SCART cable only.
Dolby Digital input of
the Dolby Digital
amplifier.
■
■
The Dolby Digital
Press the menu key.
option is not set to
■
Select Installation -
On.
System setup -
connection - SPDIF
output, to set the
Dolby Digital option
to Enable.
■
■
The Dolby Digital
Set the Dolby Digital
amplifier is set to Off.
amplifier to On.
■
■
The receiver is not
Press the menu key.
connected to a Dolby
■
Select Installation -
Digital amplifier.
System setup -
connection - SPDIF
output, to set the
Dolby Digital option
to Disable.
■
■
-
Set the receiver to
standby and pull the
electrical power plug.
■
Re-insert the
electrical power plug.
■
Do a factory reset.
Please refer to the
applicable paragraph
for detailed
instructions.
EchoStar International Corporation