Beko WASH814DW User Manual page 33

Troubleshooting
Washing performance is poor: Oily stains appeared on the laundry.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see 7.2.
Washing performance is poor: Clothes smell unpleasantly.(**)
• Odours and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/
or in short programmes. >>> Leave the detergent drawer as well as the loading door of the machine ajar after
each washing. Thus, a humid environment favorable for bacteria cannot occur in the machine.
Colour of the clothes faded.(**)
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
• Detergent in use is damp. >>> Keep detergents closed in an environment free of humidity and do not expose
them to excessive temperatures.
• A higher temperature is selected. >>> Select the proper programme and temperature according to the type and
soiling degree of the laundry.
It does not rinse well.
• The amount, brand and storage conditions of the detergent used are inappropriate. >>> Use a detergent
appropriate for the washing machine and your laundry. Keep detergents closed in an environment free of
humidity and do not expose them to excessive temperatures.
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Put the detergent
in the correct compartment.
• Pump filter is clogged. >>> Check the filter.
• Drain hose is folded. >>> Check the drain hose.
Laundry became stiff after washing.(**)
• Insufficient amount of detergent is used. >>> Using insufficient amount of detergent for the water hardness can
cause the laundry to become stiff in time. Use appropriate amount of detergent according to the water hardness.
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Put the detergent
in the correct compartment.
• Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the
dispenser with hot water.
Laundry does not smell like the softener.(**)
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Wash and clean
the dispenser with hot water. Put the detergent in the correct compartment.
• Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the
dispenser with hot water.
Detergent residue in the detergent drawer.(**)
• Detergent is put in wet drawer. >>> Dry the detergent drawer before putting in detergent.
• Detergent has gotten damp. >>> Keep detergents closed in an environment free of humidity and do not expose
them to excessive temperatures.
• Water pressure is low. >>> Check the water pressure.
• The detergent in the main wash compartment got wet while taking in the prewash water. Holes of the detergent
compartment are blocked. >>> Check the holes and clean if they are clogged.
• There is a problem with the detergent drawer valves. >>> Call the Authorized Service Agent.
• Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the
dispenser with hot water.
Washing Machine / User's Manual
33 / 38 EN