Warranty Service - Huawei SUN2000 Quick Start Manual

HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
2. Capacity test conditions: at an ambient temperature of 25°C±3°C, after charging to 100% SOC,
let it stand for 10 minutes, and discharge the tested battery cell at a set current of 0.2C to the
discharge termination voltage, and record the amount of electricity released in the process.
3. In order to remotely upgrade the latest firmware to ensure battery life, the battery is highly
recommended to connect to the Huawei FusionSolar SmartPV management system.
4. After the battery is purchased, the installation needs to be completed within one month. If the
battery fails, it needs to be reported within two weeks. The battery cell damage caused by the
negligence of battery that cannot be charged for a long time is not covered by the warranty.
5. The operation and service life of battery are related to the working temperature. Please install
the battery at a temperature equal to or better than the ambient temperature. The
recommended working temperature for battery is 15~30℃.
Warranty period:
3.1 Huawei provides remote support and hardware support for solar inverter
Service
Classification
Remote Support
Service
Hardware
Support
*Huawei will use commercially reasonable efforts to ship a replacement device (LUNA excluded)
within two business days after an RMA is issued, and to ship a replacement LUNA within thirty
Calendar days after an RMA is issued. Actual delivery times may vary depending on customer location.
 Remote Support
Remote Support means Huawei provides solutions for technical enquiries or problems relating to the
solar inverter products under warranty by telephone or e-mail. It includes Help Desk, Remote
Technical support and Online Technical Support (https://solar.huawei.com/apac/services).

Warranty Service

Service Content
Help Desk
Remote Technical
Support
Online Technical
Support
Hardware Support
(Exclude LUNA2000)
Hardware Support
(LUNA2000)
HUAWEI Confidential & Proprietary
Availability
Tel: 0800 77 9955
E-mail: eu_inverter_support@huawei.com
09:00 to 18:00 Monday to Friday
(UTC+ 10) (Business days only)
5x8h (Response within 30 minutes)
09:00 to 18:00 Monday to Friday
(UTC+10) (Business Days only)
https://solar.huawei.com/apac/services/
2 Business days-shipment*
30 Business days-shipment*
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