Troubleshooting - Easy@Home TP-AVC802 User Manual

Troubleshooting

Problem Possible reason
Poor
cleaning
and dust
pick-up
Cleaning
time is too
short
Unit fails to
operate
No light
while
charging
Indicator
light not on
Unit moves
slowly or in
small circles
1. Disposable pad is too
dirty.
2. Disposable pad is wet.
3. Diposable pad is not on
properly.
1. Battery level is low.
1. Battery is low or out of
charge.
2. Battery is damaged or
mechanical defect.
1. Charger not fully pushed
into the main outlet.
2. Charger not fully pushed
into the charging port.
3. Defect in the main unit,
charger or outlet.
1. Wheels blocked.
2. Battery level is low.
1. Battery level is low.
2. Disposable pad is too
dirty.
3. Disposable pad is wet.
4. Floor is wet.
5. Wheels blocked
Possible solution
1. Dispose pad and apply a new
one.
2. Dispose pad and apply a new
one.
3. Verify that disposable pad is
fixed to the velcro strips
underneath the soft base.
Avoid wrinkles.
1. Recharge battery for 10
hours.
1. Recharge battery for 10
hours.
2. Contact customer service.
1. Push the charger fully in
main outlet.
2. Push charger fully into
charging port.
3. Contact customer service.
1. Clean the wheels (unscrew
the battery and wheel
cover).
2. Recharge battery for 10
hours.
1. Recharge battery for 10
hours.
2. Dispose pad and apply a new
one.
3. Dispose pad and apply a new
one.
4. Make sure to only use on dry
floors.
5. Clean the wheels (unscrew
the battery and wheel
cover).
Troubleshooting
11