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SureCall Guardian4
User and Installation Guide
Public Safety Bands BDA for First Responders
Supports 700 MHz (FirstNet Ready) and 800 MHz bands
06.26.2019
For technical support:
Email: support@surecall.com |
Available Monday – Friday, 7am – 5pm PST
Activate your warranty at surecall.com/activate
™
Call: 1-888-365-6283
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Table of Contents
Troubleshooting
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Summary of Contents for SureCall Guardian4
- Page 1 User and Installation Guide Public Safety Bands BDA for First Responders Supports 700 MHz (FirstNet Ready) and 800 MHz bands For technical support: Email: support@surecall.com | Call: 1-888-365-6283 Available Monday – Friday, 7am – 5pm PST Activate your warranty at surecall.com/activate 06.26.2019...
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Page 2: Fcc Notice
FCC NOTICE The SureCall Guardian4 signal booster is a 90.219 Class B Device. Under Section 90.219(d)(5) of the Commission’s rules, all Part 90 Class B signal booster installations must be registered with the FCC. In February 2013, as part of the Commission’s efforts to support the continued use of signal boosters in the Private Land Mobile Radio Services and Public... -
Page 3: Table Of Contents
8.1 FCC Compliance ....................................36 Chapter 9: Specifications.................................37 Chapter 10: Warranty ................................38 10.1 Warranty Periods ....................................38 10.2 Three-Year Product Warranty ................................38 10.3 Limitations of Warranty, Damages and Liability ...........................39 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 4: Chapter 1: Introduction & Overview
The Guardian4 significantly improves the quality of crucial first-responder communications in buildings with weak signal strength. For optimal coverage, the BDA uses built-in safeguards to eliminate interference to public-safety networks. It meets NEMA 4 type requirements, and is upgradable in the field. Plus, the Guardian4 offers the industry’s best three-year warranty available. -
Page 5: Optional Accessories
Automatic gain control (AGC). • Features built-in SureCall Sentry remote-monitoring system with Ethernet port. 1.5 Optional Accessories SureCall provides many optional features and accessories for the Guardian4 Amplifier. See table below: Splitters and Couplers SC-WS-2 Wide Band 2 Way Splitter... -
Page 6: How It Works
Introduction & Overview 1.6 How it Works The Guardian4 amplifies signals that reach a building from the nearest radio tower, and from radios inside the building going back to the tower. This compensates for weak reception caused by distance, topography, building structure, etc. -
Page 7: Chapter 2: Bda Interface & Connections
N Female for INSIDE cable and antenna Used to initialize the network connection devices Alarm LEDs Indicate an alarm condition DC12-20V Connect DC, voltage should be between 12-24V SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 8: Rf Interfaces (A2 & A6)
Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A5) Pin Number Definition Full Name Color Note Live Wire Black Neutral Wire White Earth Wire Green SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 9: Dc12-20V Interface (A9)
Female used to connect to 110VAC or 110V of UPS output Male pinout on BDA (A9) Pin Number Definition Full Name Color Note DC Negative pole Black DC Positive pole SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 10: Alarm I/O Interface (A3)
Dry Contact RF Module Summary Alarm (Normally Closed) Green External IN GND Orange Dry Contact VSWR Alarm (Normally Closed) Blue Dry Contact RF Module Summary Alarm (Normally Closed) Brown SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 11: Rf Module Summary Alarms Trigger Criteria
Relay connection Fig. in Non-Alarm Condition Relay connection Fig. in Alarm Condition and Power OFF Contacts pins4 of A3, pins7 of A3 CLOSE Contacts pins4 of A3, pins7 of A3 OPEN SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 12: Vswr Alarm Trigger Criteria
Impedance load: 470 Ohm “0” - “1” - 0.8V - 28V 2.9 Ethernet Interface (A4) Male Connector used to transfer to internet or ethernet Female Ethernet Port (A4, RJ-45) on BDA SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 13: Usb Interface (A7)
BDA Interface & Connections 2.10 USB Interface (A7) The USB connector is on top of the Guardian4 unit, below the DIP switches, as shown below. Computer USB Only when initializing the network connection equipment, after initialization unplug the USB cable As shown, the NEMA housing must be open to gain access to this port. -
Page 14: Chapter 3: Planning The Installation
The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. • Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna. -
Page 15: Exterior Antenna Overview
Dome antennas provide 360-degree hemispherical coverage suitable for mostly square areas, while flat panel anten- nas provide a focused zone of coverage suitable for long narrow areas. The example above uses two dome antennas and one panel antenna to provide full coverage SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 16: Antenna Separation
If you use a Yagi exterior antenna, you should normally aim it away from all interior antennas, regardless of separation, to prevent oscillation. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 17: Bda Location
THAT THE INSTALLATION MEETS ALL APPLICABLE CODES. Note: You may need to obtain a permit from your local building department to install the BDA and antennas. Check your local building and/or electrical codes. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 18: Need Help
WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 19: Interior Antennas
THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 20: Mounting The Bda
WITH THE BDA. USE OF ANOTHER POWER SUPPLY COULD DAMAGE THE BDA AND/OR POWER SUPPLY. CAUTION: DO NOT PROCEED BEYOND THIS POINT UNTIL THE BDA IS POWERED ON AND NO RED WARNING LIGHTS ARE ILLUMINATED. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 21: Dip Switch Configuration
4 dB 8 dB 16 dB 1 2 3 4 5 1 2 3 4 5 1 2 4 8 16 1 2 4 8 16 PS700-DL PS-UL SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 22: Chapter 6: Testing And Troubleshooting
Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case. CHAPTER 6: TESTING AND TROUBLESHOOTING 6.1 Band LED Conditions This section will help you interpret the LED indicators on your Guardian4. But first, here are a few configuration and testing points to keep in mind: •... -
Page 23: Led Conditions
If you can’t get the coverage reasonably well-balanced, you may need to install an additional interior antenna and/or a different type of interior antenna and/or relocate interior antennas. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 24: Chapter 7: Sentry Configuration & Monitoring
Configure the server to a static IP or public IP address. • In order to function on the network correctly, the server and the Guardian4 device must be (a) on the same Local Area Network, or (b) the server must be the front end to the device. - Page 25 When you have completed the fields, click Next to proceed to the Installation Folder screen as shown below. In most situations, the default choices and information provided here work fine. Click Next to continue. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 26 Normally, the defaults shown above (applies to current user only) work fine. Click Next to continue. This will take you to the Ready to Install screen as shown below. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 27 Installation Successful screen as shown below. This verifies that the Sentry Remote Server software installation is complete. Click Finish. Your Sentry installation is done. Proceed to the next section, Hardware Installation. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 28: Hardware Installation
USB Connection. Use a USB cable to connect your computer directly to the Guardian4 USB port. The USB con- nection on the Guardian4 is accessible by opening the NEMA-4 enclosure. The port is on top of the unit inside the enclosure, as shown below. - Page 29 Password that you just registered on the system. This proceed. You will the Login screen again, as shown in will enable you to proceed to device configuration, the next screen. as explained in the steps below: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 30: Configuring The Booster System
Sentry Configuration & Monitoring Register the Device. Connect the Guardian4 device to the networked client computer with a USB cable as described in the previous section. Make sure the server is also linked to the computer. Select a serial port and click Open, as shown in the Add Booster screen below. - Page 31 Sum Power: Sum power of the device • Device Status: RF status of the device. Red=Alert; Green=Normal. • Uplink VSWR: Uplink VSWR status. Red=Alert; Green=Normal. • Inside antenna VSWR status. Red=Alert; Green=Normal. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 32 Another feature is E-mail Alert, meaning that the user will receive an e-mail if an alert occurs. Modify Booster Information. To modify the booster information, right click to access a pop-up menu with the following additional options. Select Edit Booster Info to proceed. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 33 Password and E-mail Management: In the Tools pull-down menu, you can change your account information, includ- ing your password, or the e-mail address for status reports. Roll over the Accounts heading and click on Modify Password/E-mail to access this feature. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 34 Select your device, and right click to access a pop-up menu with additional options as shown below. Select Antenna Position Debug. You will see the following Debug Tool screen: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
- Page 35 Increase the attenuation • Reposition the outdoor antenna • Reduce the gain • Manually adjust the attenuation or turn off a single band to mitigate oscillation and over-power issues. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
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Page 36: Chapter 8: Safety And Compliance
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 37: Chapter 9: Specifications
RF Connectors: N Female (Inside & Outside Ports) Power Consumption: Operating Temperature: -4ºF to +131ºF Dimensions: 17.2 x 17 x 6 in Weight: 49.6 lbs. FCC (USA): RSNGUARD-2QR 60950-1 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com... -
Page 38: Chapter 10: Warranty
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman- ship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s... -
Page 39: Limitations Of Warranty, Damages And Liability
SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. - Page 40 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com...
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