SureCall Guardian3 QR User And Installation Manual

Public safety bands bda for first responders supports 700 mhz (firstnet ready), 800 mhz and 900 mhz smr

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SureCall Guardian3 QR
(Quick Response)
User and Installation Guide
Public Safety Bands BDA for First Responders
Supports 700 MHz (FirstNet Ready), 800 MHz and 900 MHz SMR

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Summary of Contents for SureCall Guardian3 QR

  • Page 1 SureCall Guardian3 QR (Quick Response) ™ User and Installation Guide Public Safety Bands BDA for First Responders Supports 700 MHz (FirstNet Ready), 800 MHz and 900 MHz SMR...
  • Page 2: Fcc Notice

    FCC Notice The SureCall Guardian3 QR signal booster is a 90.219 Class B Device. Under Section 90.219(d)(5) of the Commission’s rules, all Part 90 Class B signal booster installations must be registered with the FCC. In February 2013, as part of the Commission’s efforts to support the continued use of signal boosters in the Private Land Mobile Radio Services and Public...
  • Page 3: Table Of Contents

    8.2 A Word About Safety ....................................42 Chapter 9: Specifications.................................43 Chapter 10: Warranty ................................44 10.1 Warranty Periods ....................................44 10.2 Three-Year Product Warranty ................................44 10.3 Limitations of Warranty, Damages and Liability ...........................45 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 4: Chapter 1: Introduction & Overview

    The Guardian3 QR significantly improves the quality of crucial first-responder communications in buildings with weak signal strength. For optimal coverage, the BDA uses built-in safeguards to eliminate interference to public-safety networks. It meets NEMA 4 type requirements, and is upgradable in the field. Plus, the Guardian3 QR offers the industry’s best three-year warranty available.
  • Page 5: Optional Accessories

    Automatic gain control (AGC). • Features built-in SureCall Sentry remote-monitoring system with Ethernet port. 1.5 Optional Accessories SureCall provides many optional features and accessories for the Guardian3 QR Amplifier. See table below: Splitters and Couplers SC-WS-2 Wide Band 2 Way Splitter...
  • Page 6: How It Works

    Introduction & Overview 1.6 How it Works The Guardian3 QR amplifies signals that reach a building from the nearest radio tower, and from radios inside the building going back to the tower. This compensates for weak reception caused by distance, topography, building structure, etc.
  • Page 7: Chapter 2: Bda Interface & Connections

    N Female for INSIDE cable and antenna USB port found on top of the BDA. Used to initialize the network connection devices Alarm LEDs See Chapter 6 for details SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 8: Rf Interfaces (A1 & A6)

    2.3 Power Interface for 110VAC or UPS Output (A5) A5 –– Female 110VAC on BDA Male 110v Connector Used for External Power Source (110VAC or UPS Output) Female 110v (A5) Pinout Diagram Male 110v Pinout Diagram SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 9: Rs-232 Interface For Ups (A3)

    Full Name Color Note RS-232-RXD RS-232 Receive Data External connection to TXD of UPS RS-232-TXD RS-232 Transmit Data External connection to RXD of UPS No connection No connection Ground SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 10: Alarm I/O Interface (A2)

    Dry Contact VSWR Alarm(normally Dry Contact VSWR Alarm (Inside Antenna) closed) Dry Contact VSWR Alarm(normally Dry Contact VSWR Alarm (Outside Antenna) closed) Female Alarm (BDA) Connector Pinout Diagram SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 11 Dry Contact RF Module Summary Alarm Green (Normally Closed) External IN GND Orange Dry Contact VSWR Alarm Blue (Inside Antenna) Dry Contact RF Module Summary Alarm Brown (Normally Closed) SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 12: Ethernet Interface (A4)

    Male Ethernet Connector Hidden Under Yellow Cap For Data Transfer 2.7 USB Interface The USB connector is on top of the Guardian3 unit, below the DIP switches, as shown below. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 13: Alarm Leds (A8)

    Reserved for: Battery undervoltage Red ON Power AC off ALARM1 Battery charge Normal RF Module Summary: Over-current Red ON Osc alarm ALARM2 Over-power Normal Red ON VSWR Alarm ALARM3 Normal SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 14: Chapter 3: Planning The Installation

    The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. • Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna.
  • Page 15: Exterior Antenna

    Not co-located with other antennas or used in conjunction with other antennas. • Away from all power lines. • At least 6 ft. from lightning rod antennas. • At least 24 in. from any person. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 16: Interior Antennas

    Keep in mind that floor structures in multistory buildings can cause significant signal loss, which means that you may need to install interior antennas on more than one floor. Here is an example of a multistory installation: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 17: Antenna Separation

    Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation horizontally, try raising the exterior antenna. You may also try reducing the BDA gain as described in Chapter 5 of this manual. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 18: Locating The Bda

    Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help ensure personal safety during installation. CAUTION: YOU ARE RESPONSIBLE FOR ENSURING THAT THE INSTALLATION MEETS ALL APPLICABLE CODES. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 19: Need Help

    If you need help planning your installation, contact a qualified installer, the reseller who supplied you with the BDA, or SureCall: Call: 1-888-365-6283, 7 a.m. to 5 p.m. PST, Monday – Friday Email: support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 20: Chapter 4: Installation

    WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 21: Interior Antennas

    THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 22: Mounting The Bda

    CAUTION: DO NOT POWER ON THE BDA UNTIL INSTRUCTED TO DO SO. CAUTION: NEVER POWER ON THE BDA WHEN ANY ANTENNAS ARE DISCONNECTED AS THIS COULD DAMAGE THE BDA. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 23: Chapter 5: Configuration & Testing

    When the booster is turned on, the band lights will flash red and yellow for approximately 10 seconds. The following diagrams and notes explain how to interpret, and use, these switch banks. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 24 Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) + Switch 5 (16 dB) = 31 dB attenuation SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 25: Band Led Conditions

    Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case. 5.3 Band LED Conditions This section will help you interpret the LED indicators on your Guardian3 QR. But first, here are a few configuration and testing points to keep in mind: •...
  • Page 26: Testing & Troubleshooting

    Call: 1-888-365-6283 Email: support@surecall.com Or, chat: www.surecall.com , 7:00 am – 5:00 pm PST, Monday – Friday 5.4 Testing & Troubleshooting Once the booster is powered on (and no Warning lights are on), walk around the area to assess the voice and/or data signal in representative variety of locations.
  • Page 27: Chapter 6: Alarm Interface, Definitions & Conditions

    PA shutdown causing by oscillation • PA shutdown causing by RF Power overload • Repeater power OFF +12V (250mA) • Repeater current is abnormal (Relay Shown in Non-Alarm Condition) SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 28 Maximum switching voltage: 125 VAC, 60 VDC • Maximum switching current: 1A External Alarm Input Restrictions • Maximum repetitive reverse voltage: 28 V • Impedance load: 470 Ohm SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 29: Alarm Led Descriptions

    Red ON Reserved for: Battery under-voltage Power AC off Battery charge Normal ALARM2 Red ON RF Module Summary: Over-current Osc alarm Over-power Normal ALARM3 Red ON VSWR Alarm Normal SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 30: Chapter 7: Sentry Configuration & Monitoring

    Configure the server to a static IP or public IP address. • In order to function on the network correctly, the server and the Guardian3 QR device must be (a) on the same Local Area Network, or (b) the server must be the front end to the device.
  • Page 31 When you have completed the fields, click Next to proceed to the Installation Folder screen as shown below. In most situations, the default choices and information provided here work fine. Click Next to continue. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 32 Normally, the defaults shown above (applies to current user only) work fine. Click Next to continue. This will take you to the Ready to Install screen as shown below. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 33 Installation Successful screen as shown below. This verifies that the Sentry Remote Server software installation is complete. Click Finish. Your Sentry installation is done. Proceed to the next section, Hardware Installation. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 34: Hardware Installation

    • USB Connection. Use a USB cable to connect your computer directly to the Guardian3 QR USB port. The USB connection on the Guardian 3 QR is accessible by opening the NEMA-4 enclosure. The port is on top of the unit inside the enclosure, as shown below.
  • Page 35 Password that you just registered on the system. This proceed. You will the Login screen again, as shown in will enable you to proceed to device configuration, the next screen. as explained in the steps below: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 36: Configuring The Booster System

    Sentry Configuration & Monitoring Register the Device. Connect the Guardian3 QR device to the networked client computer with a USB cable as described in the previous section. Make sure the server is also linked to the computer. Select a serial port and click Open, as shown in the Add Booster screen below.
  • Page 37 Booster Connection: Booster and Sentry module Connection. Red=Disconnection; Green=Normal. • Sum Power: Sum power of the device • Device Status: RF status of the device. Red=Alert; Green=Normal. • Uplink VSWR: Uplink VSWR status. Red=Alert; Green=Normal. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 38 Another feature is E-mail Alert, meaning that the user will receive an e-mail if an alert occurs. Modify Booster Information. To modify the booster information, right click to access a pop-up menu with the following additional options. Select Edit Booster Info to proceed. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 39 Password and E-mail Management: In the Tools pull-down menu, you can change your account information, includ- ing your password, or the e-mail address for status reports. Roll over the Accounts heading and click on Modify Password/E-mail to access this feature. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 40 Select your device, and right click to access a pop-up menu with additional options as shown below. Select Antenna Position Debug. You will see the following Debug Tool screen: SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 41 Increase the attenuation • Reposition the outdoor antenna • Reduce the gain • Manually adjust the attenuation or turn off a single band to mitigate oscillation and over-power issues. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 42: Chapter 8: Safety And Compliance

    You MUST register Class B signal boosters as defined by the FCC’s CFR 90.219. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 43: Chapter 9: Specifications

    SC-400 (not provided) RF Connectors: N Female (both ends) Power Consumption: Operating Temperature: -4ºF to +131ºF Dimensions: 21.5 x 17 x 6 inches Weight: 49.6 lbs. FCC (USA): RSNFORCE3-PSB SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com...
  • Page 44: Chapter 10: Warranty

    SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workman- ship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s...
  • Page 45: Limitations Of Warranty, Damages And Liability

    SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors.
  • Page 46 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com...

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