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Summary of Contents for RFDesign RFD
- Page 1 RFD Modem Support FAQs RFDesign Pty Ltd 7/1 Stockwell Place Archerfield, QLD 4108 rfdesign.com.au Last update 06/09/2019...
- Page 2 RFD900x FAQ www.rfdesign.com.au Question/Issue: My modems will not connect Answer checklist: 1. Confirm that both modems flash a green LED when powered up. This indicates the modem is operating and searching for a link. If the LED is solid green on both modems, then they have connected, and issue may be with connection quality.
- Page 3 RFD900x FAQ www.rfdesign.com.au Question/Issue: My modems drop connection/ take a long time to connect/ parameter loading in mission planner is slow Answer checklist: 1. Follow 1 to 3 of “Modems will not connect” 2. Setup modems approximately 1 metre apart with one vertical antenna on each (preferably dipole antennas) with at least one modem connected to the PC.
- Page 4 RFD900x FAQ www.rfdesign.com.au Question/Issue: The range of my modems is poor: Answer checklist. 1. Follow 1 to 3 of “My modems drop connection” 2. Confirm that the modems are being operated as line of sight as this is how the modems are designed to be used.
- Page 5 Answer checklist: This indicates that the modem is stuck in bootloader mode 1. Try to reflash firmware using the RFD modem tools. 2. If the tools cannot establish boot mode try to manually force bootloader. This is done by holding a short, on pad one and two on the +, a and u modems, or, pad nine and shield for x series modems, as you apply power to the device.
- Page 6 RFD900x FAQ www.rfdesign.com.au Question/Issue: My 868X modems have the wrong frequencies when I load firmware versions between 2.55 and 3.05 My modem flashes a red LED for several seconds after power up. Answer: Your modem is likely one of a batch that have a factory fault affecting the calibration tables. You can confirm that there is a calibration table issue by loading the 3.07 firmware.
- Page 7 RFD900x FAQ www.rfdesign.com.au Question/Issue: I cannot load older SiK or multipoint or asynchronous firmware on to my certified 900X modem. My certified modem has less options for settings. Answer: The range of certified modems that we sell require certain firmware versions in order to remain compliant.
- Page 8 In the email please include the model of product that you are having issues with, the firmware version that you are using, the version of the RFD tools or the name of the software you are trying to interact with, a description of the issue, for multi-node networks the network design you are trying to use i.e.
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