Sonim XP8 Faqs page 4

Sonim SOS
Frequently
Asked
Questiions
FAQs
Q : Will emergency contacts receive default
message or messaging template content?
If messaging templates are not set or turned OFF:
• Default message is sent
• Messaging template content is not sent to
emergency contacts or Peer-to-Peer Sonim CLOUD
device group
If messaging templates are defined but not chosen either
in the Cancel Emergency window or the Active Emergency
window:
• Default message is sent
• Messaging template content is not sent to emergency
contacts or Peer-to-Peer CLOUD device group
If messaging templates are defined and chosen either in the
Cancel Emergency window or the Active Emergency window,
• Both default message and messaging template
content is sent to emergency contacts or Peer-to-
Peer Sonim CLOUD device group
If messaging templates are defined and default message is
chosen in the Active Emergency window,
• Default message is sent
• Messaging template content is not sent to
emergency contacts or Peer-to-Peer Sonim CLOUD
device group
Q : Can the Admin ensure that Users don't
change any Settings that the Admin sets?
Yes, by using the Lock Sonim SOS Settings feature. The
Admin can ensure that those with the pre-set PIN can modify
the settings.
Default Message
Default Message + Messaging Template
Pulse Flashlight
Notification Tone
Q : What happens if start emergency message
templates are configured but end emergency
templates are not pre-populated?
If start emergency message templates are configured, and
the setting 'Use emergency message templates' is turned On,
the end user can see the start template titles option on the
Cancel emergency window and under the 'Send Alert' option
in Active emergency window.
If end emergency templates are not configured, they will not
be listed in the 'End Emergency' message templates option.
User can choose from default end emergency message or
write a custom end emergency message.
Q : I'm blocking certain features like messaging
and camera for everyday use via the Sonim
SCOUT application, can my Users bypass
these blocks during an emergency?
If you want the Users to be able to bypass certain blocked
features, use the Bypass SCOUT setting when configuring
Sonim SOS.
Q : Does Sonim SOS function with any
accessories that also have an SOS/
Red button?
Yes, please see the Accessories section of the Table on page 2.
***Note that Bluetooth accessories must be connected via
the Sonim BLE Connect functionality of Sonim SCOUT to
function with Sonim SOS. Sonim BLE Connect must be on
version v7.16.60 or higher.
SMS Peer-to-Peer Alerts (Persistent Notification)
*Emergency Contacts
Yes
Yes
No
No
Peer-to-Peer Cloud Device Group
Yes
Yes
Yes
Yes
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