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Troubleshooting Tips ... Before you call for service
Problem
Oven not clean after a
clean cycle
Strong "burning" or
"oily" odor emitting
from the vent
Excessive smoking
during broiling
Oven door will not open
when you want to cook.
Burners do not light
Top burners do not
burn evenly
Burner flames are very
large or yellow
Surface burners light
but bake and broil
burners do not.
My oven door glass
appears to be "tinted"
or have a "rainbow"
color.
Drawer does not slide
smoothly or drags
49-2000315 Rev. 3
Possible Cause
Oven controls improperly set.
Oven was heavily soiled.
This is normal in a new oven and will
disappear in time.
Food too close to burner element.
The oven door is locked because the
temperature inside the oven has not
dropped below the locking temperature.
Battery is weak/dead (cordless range).
Plug on range is not completely inserted
in the electrical outlet.
Gas supply not connected or turned on.
A fuse in your home may be blown or
the circuit breaker tripped.
Burner parts not replaced correctly.
Burner slots near the electrode, or the
round lighter port on the oval burner,
may be clogged.
Food residue on electrode
Improper burner assembly.
Burner slots on the side of the burner may
be clogged.
Improper air to gas ratio.
Gas to the oven burners may have been
shut off.
The inner oven glass is coated with a
heat barrier to reflect the heat back into
the oven to prevent heat loss and keep
the outer door cool while baking.
The drawer is out of alignment.
Drawer is over-loaded or load is
unbalanced.
What To Do
See the Care and Cleaning section.
Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again.
To speed the process, set a self-clean cycle. See the
Care and Cleaning section. This is temporary.
Lower the rack position of the food.
Allow the oven to cool below the locking temperature.
Replace battery (see Replacing the 9V Battery).
Make sure electrical plug is plugged into a live, properly
grounded outlet.
See the Installation Instructions that came with your range.
Replace the fuse or reset the circuit breaker.
See the Care and Cleaning of the range section.
Remove the burners and clean them. Check the electrode
area for burned-on food or grease. See the Care and
Cleaning of the range section.
Lightly polish flat tip of electrode with nail file or
sandpaper until shiny.
Make sure the burner caps are seated correctly. See the
Care and Cleaning of the range section.
Remove the burners for cleaning. See the Care and Cleaning
of the range section.
If range is connected to Propane gas, contact the
technician who installed your range or made the
conversion.
The oven gas shut-off is located on the gas regulator near
the gas line attachment to your range. Locate it and flip
the lever.
Lever is
shown closed.
PULL TO OPEN.
Sealed burner models
This is normal. Under certain light or angles, you may see
this tint or rainbow color.
Fully extend the drawer and push it all the way in. See the
Care and Cleaning of the range section.
Reduce weight or redistribute drawer contents.
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