Can't Connect To Wi-Fi - Amazon Fire TV User Manual

Can't Connect to Wi-Fi

If you can't connect to a Wi-Fi network from Amazon Fire TV device, check that your wireless connection is
turned on.
Check this first:
Connect your Amazon Fire TV device to one of these network or router types:
Open, WEP, WPA-PSK, and WPA2-PSK encrypted networks
B, G, and N routers on 2.4Ghz
A and N routers on 5Ghz
Hidden networks
Enable wireless connectivity on your Amazon Fire TV device. From the Home screen, select Settings
System Wi-Fi.
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Make sure you know your network password (if required). If you see a lock icon, a network password is
required. This password is not your Amazon account password.
Make sure your Internet connection is not down. Restart your router and modem to solve most Wi-Fi
network issues.
Do not place your wireless router or Amazon Fire TV device in a cabinet, as it impacts your Wi-Fi signal
strength.
Also, try this for Fire TV Stick:
Use the included HDMI extender to optimize the location of your Fire TV Stick. The HDMI extender can
improve your wireless connectivity by positioning your Fire TV Stick further from the TV.
Plug the power cord into the included power adapter and then into a wall outlet to ensure the device
receives enough power for optimal performance.
Still having trouble?
Check your network status. Your device features a network status tool that can help you diagnose
problems with your Internet connection and learn about ways to fix them. For more information, go
to Set Up a Wireless or Wired Connection
Restart your Amazon Fire TV device. Disconnect the power cord from your Amazon Fire TV device for
three seconds, and then plug the power cord back in.
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