Table of Contents
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HANS™ Premium Water
Model 2 / 2R
Owner's Manual
Model 2 and Model 2R are certified by IAPMO R&T to NSF/ANSI
61 and LEC 2006. The Model 2 and Model 2R are certified by
IAPMO R&T to NSF / ANSI 53 for VOC reduction when the
system uses two 8331 filters.
Model 2 and Model 2R have been evaluated by ASSE
International for Halal compliance.
Model 2 and Model 2R are certified by ASSE International to
LEC 2006.
Model 2 and Model 2R are certified by IAPMO R&T to CSA
B483.1,
reduction/inactivation of pathogenic (disease-causing) bacteria,
viruses and cysts
Model 2 and Model 2R are certified by Intertek to UL STD 979.
8900-06
ASSE
1087
and
to
NSF/ANSI
244
for
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Table of Contents
Related Manuals for Hans Premium Water 2
Summary of Contents for Hans Premium Water 2
- Page 1 HANS™ Premium Water Model 2 / 2R Owner’s Manual 8900-06 Model 2 and Model 2R are certified by IAPMO R&T to NSF/ANSI 61 and LEC 2006. The Model 2 and Model 2R are certified by IAPMO R&T to NSF / ANSI 53 for VOC reduction when the system uses two 8331 filters.
- Page 2 Document Revision Table Revision Date Section(s) Revised: Description 10.01.2020 11.02.2020 All: General and clerical updates General Information: Updated information for use with private wells. Terms & Definitions: Updated filter nomenclature. 12.30.2020 Water Source: New single screen with settings for any water source. Warnings &...
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Page 3: Table Of Contents
Table of Contents General Information HANS Premium Water Appliance…………………………………………………………………………….. 5 Safety…………..……………………………………………………………………………………………….. 5 California Proposition 65 Warning…………………………………………………………………....9 Warranty / Terms of Use…………..…………………………………………………………………………..9 Terms and Definitions………………………………………….,..………………………………….………………. 10 System Specifications……………………………………………………………………………………………..11 System Overview……………………………………………………………………………………………………… 13 Installation & Start-Up………………………………………………………………………………………………… 14 Display Navigation Home Screen…………………………………………………………………………………………………… 15 Menu Screen……………………………………………………………………………………………………. - Page 4 Table of Contents (continued) Display Navigation (continued) Solenoids Screen……………………………………………………………………………………………….. 19 Service Screen………………………………………………………………………………………………..20 Filters Screen…………………………………………………………………………………………………… 21 Water Source Settings……………………………………………………………………………………………… TDS Settings…………………………………………………………………………………………………………. Basic System Settings……………………………………………………………………………………………… System Diagnostics..……………………………………………………………………………………………….. System Restart……………………………………………………………………………………………………….. 26 Wi-Fi Set-up…………………………………………………………………………………………………………. Software Updates……………………………………………………………………………………………………. 30 Operational States…………………………………………………………………………………………………… 31 Warnings / Alerts……………………………………………………………………………………………………… 35 Troubleshooting………………………………………………………………………………………………………..
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Page 5: General Information
HANS™ Premium Water Model 2 / Model 2R The HANS™ Premium Water Model 2 / Model 2R is a durable piece of equipment, which, with proper care, will last for many years. This Owner’s Manual outlines operation and troubleshooting details vital to its sustained performance. - Page 6 Do not use the HANS™ Premium Water Model 2 / Model 2R to create safe, drinkable water that is from non-potable water sources. Do not use this system on microbiologically unsafe water or water of unknown quality without disinfecting.
- Page 7 General Information (continued) WARNING: This system is for use on water supplies that have been treated to public water system standards or otherwise are determined to be microbiologically safe as demonstrated by routine testing. This system has been tested to demonstrate protection against intermittent accidental microbiological contamination of otherwise safe drinking water.
- Page 8 Check with local public works department for plumbing and sanitation codes. Follow their guides as you install the HANS™ Premium Water Model 2 / Model 2R. Follow local codes if they differ with guides in this manual. In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be adhered. Consult with a licensed plumber.
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Page 9: California Proposition 65 Warning
WARNING: This product can expose you to chemicals including Arsenic, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov. Warranty / Terms of Use Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty Information. This information can be found at: www.hanspremiumwater.com/support... -
Page 10: Terms And Definitions
Terms & Definitions TERMS DEFINITIONS Ambient temp Air Temperature of the immediate area around the system Chlorine Water additive in inlet water; may be used as a disinfectant Element Reverse Osmosis "filter" Grains per gallon, a unit of measure of calcium carbonate Hardness Amount of dissolved calcium &... -
Page 11: System Specifications
System Specifications Inlet Water Source The HANS™ Premium Water Model 2 / Model 2R is designed to operate with a wide range of inlet water; however, refer to the Max Inlet Water Levels document (P/N 5313) for inlet water combination requirements. - Page 12 Use only HANS™ Premium Water Replacement treatment components: Sediment Filter (P/N 8847), Carbon Filter (P/N 8327), RO Element (P/N 8017), and Calcite Filter (P/N 8536). The use of any products other than HPW replacement filters, cartridges, elements, and/or parts will void warranty and invalidate all claims for health and performance.
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Page 13: System Overview
System Overview Exploded view of the overall system and identification of the various sub-assemblies. Model 2 total dry weight: 410 lbs. Model 2R total dry weight: 365 lbs. All sub-assemblies between models are the same, except for the RO cassette. 8900-06... -
Page 14: Installation & Start-Up
Installation & Start-Up Installation should be performed by a qualified technician. Refer to the HANS Premium Water Model 2 / Model 2R Installation Manual (P/N 8910). Available for download at www.hanspremiumwater.com/support. 8900-06... -
Page 15: Home Screen
Display Navigation – Home Screen The home screen displays all the pertinent operational parameters as well as filter life and total output (clean water). From any screen, select the home button. The top banner is universal across all screens and shows detailed operating data for the system. 8900-06... -
Page 16: Menu Screen
Menu Screen The menu screen is navigation hub which provides access to all sub-screens. From the home screen, select menu . The sensors, controls, and solenoids screens primarily used during maintenance & service. 8900-06... -
Page 17: Sensors Screen
Sensors Screen The sensors screen provides detailed operational data for all the system sensors. From the home screen, select sensors. Recovery rate is a cumulative average since the last recovery reset. TDS readings are set to a default value of 100 after a reboot (power cycle) or software upgrade. TDS sensors require 90 seconds of continuous operation before providing a dynamic reading. -
Page 18: Controls Screen
Controls Screen The controls screen provides manual/automatic pump control and allows the user to perform a drain cycle, sanitization (sani) cycle, forced (idle) flush, fan test, or start-up cycle. From the home screen, select controls. Only a qualified technician should operate the pump in manual mode. There is a 30 second delay to pump start-up after a system reset. -
Page 19: Solenoids Screen
Solenoids Screen The solenoids screen provides a visual indication of which valves are open/closed during automatic operation while also providing the user with manual control of each solenoid when the system is in manual mode. From the home screen, select solenoids . The system can only be placed into manual mode from the controls screen. -
Page 20: Service Screen
Service Screen The service screen provides access to advanced system settings. From the home screen, select menu, then service . The service screen is typically only used during installation and/or service & maintenance. The current software and control board versions are listed in the upper right corner. 8900-06... -
Page 21: Filters Screen
Filters Screen The filter and element capacities are automatically calculated based on the characteristics of the inlet water. The filters screen displays: the maximum capacity (in gallons) for each filter, the current total usage (in gallons), and the percentage of filter life left for each filter based on recent usage. A filter flush is performed when replacing filters during routine maintenance (see the service manual (P/N 8920) for more details). -
Page 22: Water Source Settings
Water Source Settings Select the appropriate water source characteristics based on the pre-installation water testing. Filter capacities for the unit will be automatically calculated based on these user inputs. From the home screen, select menu, then service, then water source. User has the option to enable filter capacity alerts for Volatile Organic Compounds (VOCs). -
Page 23: Tds Settings
TDS Settings Set the TDS range based on the results of the pre-installation water testing. From the home screen, select menu, then service, then TDS settings. Once the TDS range is set, the inlet TDS value will not go below the indicated minimum value of the range. 8900-06... -
Page 24: Basic System Settings
Basic System Settings The system has various settings which are based on the individual application, customer preferences, and the relevant market. From the home screen, select menu, then service, then settings. Operating Amps • Maximum current load (draw) for the system, based on the electrical supply circuit. -
Page 25: System Diagnostics
System Diagnostics The diagnostics screen displays cumulative counts of any faults related to the various line items. This screen is typically used for service and/or troubleshooting. The total fault counts can be reset by pressing the ‘reset counts’ button. From the home screen, select menu, then service, then diagnostics. 8900-06... -
Page 26: System Restart
System Restart If required, the system can be restarted manually. From the home screen, select menu, then service, then diagnostics, then restart system. Pressing the ‘restart system’ button will produce a secondary confirmation window. The user may then select ‘cancel’ or ‘restart’. 8900-06... -
Page 27: Wi-Fi Set-Up
Download the HANS Premium Water Application for your iOS or Android device. If you’re a first-time user, create an account. Once logged-in, select ‘Set Up New HANS Device’. The app will direct the user to initialize Wi-Fi set-up on the HANS unit. 8900-06... - Page 28 Wi-Fi Set-up (continued) From the home screen of the HANS unit, select menu, then service, then ‘Press to setup Wi-Fi’. With the Wi-Fi Set-up initialized, the upper left corner of the screen will show ‘Listening as HANS’ 8900-06...
- Page 29 Enter the Wi-Fi router name and password. Verify connection to router and to cloud in the upper left corner of the HANS unit screen. If properly connected to the router and cloud, the upper left corner of the screen will read: ‘Connected to router_name’...
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Page 30: Software Updates
Software Updates When connected to Wi-Fi and the cloud, the system can automatically download and install software updates with the push of a button. From the home screen, select menu, then OTA Update. OTA is an acronym for over-the-air. Pressing the OTA button will produce a secondary confirmation window. -
Page 31: Operational States
Operational States The system has several operational states based on inputs, user selections, or system faults. operational state is displayed at the center of the screen banner. The top banner is universal across all screens and shows detailed operating data for the system. 8900-06... - Page 32 Operational States (continued) The following table lists all the operational states, along with a brief description of each. Operational State Description A 24-hour flush occurs once the system has been in an idle state (no outlet flow) for twenty-four (24) consecutive hours.
- Page 33 Operational States (continued) Operational State Description A low inlet pressure shutdown occurs when the inlet pressure is below 8 PSI for more than 5 Low Inlet Pressure continuous seconds or below 1 PSI for 1 second. Shutdown This is an automatic operation which will remain in effect until the inlet pressure is above 30 PSI. The low pump inlet pressure states occur when the pump inlet pressure drops below the required level for proper operation.
- Page 34 Operational States (continued) Operational State Description A running flush occurs when the system has been continuously operating (continuous outlet flow) for more than 30 to 60 minutes, depending on the inlet water TDS. Running Flush This is an automatic and relatively frequent operation which does not require any additional action. Start-up Cycle The start-up cycle is an automatic operation used during initial start-up only.
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Page 35: Warnings / Alerts
Warnings / Alerts - Alerts Screen The alerts screen displays any active alerts or warnings. From the home screen, select menu, then alerts . The banner for the alerts screen is unique in that it displays Wi-Fi connectivity, device ID, and electronic hardware information. - Page 36 Warnings / Alerts (continued) The following table lists the potential warnings / alerts that may appear and provides a description / potential solution. The top left corner of the universal banner on the display screen will read ‘Check alerts’ when there is an active alert present.
- Page 37 Warnings / Alerts (continued) Warning / Alert Alert Message Description / Solution In High Pump Pressure The pressure is too high, and the pump has now shut Shutdown! off. Check to make sure that your Stage 3 element is not High pump pressure blocked.
- Page 38 Warnings / Alerts (continued) Warning / Alert Alert Message Description / Solution A low outlet pressure shutdown will occur when the outlet pressure reads at below 1 psi for more than 5-10 seconds (depending on outlet flow). The unit will automatically shut down and remain in this state until outlet pressure is restored for a minimum of 30 Low outlet pressure! Check seconds.
- Page 39 Warnings / Alerts (continued) Warning / Alert Alert Message Description / Solution This alert indicates a potential blockage or fouling of the filter cartridges in Stage 1&2. The system should continue to run but Stage 1&2 – Check filters for Stage 1&2 –...
- Page 40 Warnings / Alerts (continued) Warning / Alert Alert Message Description / Solution Stage 4 filter has <10% life This message serves as a reminder to schedule your regular remaining. system maintenance. Stage 4 - 10% life Replace soon. Please contact Customer Service. ALERT!! Stage 4 filter has Using an expired filter affects the overall acidity of the output water.
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Page 41: Troubleshooting
Troubleshooting 1. Display screen will not turn on ✓ Confirm the power supply is properly connected at the rear of the machine and the base of the e-box. ✓ If power supply is properly connected, perform a power cycle by disconnecting the unit from the power supply, wait 30 seconds, and reconnect power. - Page 42 P/N 8900-06 26700 Haggerty Road, Farmington Hills, MI 48331 (833) 333-4267 Model 2 / Model 2R Owner’s Manual 8900-06...
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