Hans HPW-3300 Owner's Manual
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Hans HPW-3300 Owner's Manual

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HANS™
Premium Water
Appliance
The Owner's Manual
48
HANS™ Premium Water Appliance Owner's Manual

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Summary of Contents for Hans HPW-3300

  • Page 1 HANS™ Premium Water Appliance The Owner’s Manual HANS™ Premium Water Appliance Owner’s Manual...

  • Page 2: Table Of Contents

    Filter Screen ........................19 Accessories Screen ......................20 Setup Screen ........................22 Wi-Fi Set-up Using the HANS™ Premium Water Appliance App ........29 Creating an Account for the Smart Phone app ............... 29 Configuring New System to Connect to the Cloud ............30 Wi-Fi Set-up Using Web Browser ..................
  • Page 3 APPENDIX C ..........................51 Connected Filters/Elements Capacities ................51 APPENDIX D ..........................52 Warnings/Alerts ........................52 APPENDIX E ..........................55 Removal of Stage 3 Elements ..................... 55 APPENDIX F ..........................59 Troubleshooting ........................59 HANS™ Premium Water Appliance Owner’s Manual...

  • Page 4: General Information

    Use this manual to help provide you with all the benefits of the HANS™ Premium Water Appliance. Do not use the HANS™ Premium Water Appliance to create safe, drinkable water that is from non-potable water sources. Do not use this appliance on microbiologically unsafe water or water of unknown quality without disinfecting.

  • Page 5: California Proposition 65 Warning

    Check with local public works department for plumbing and sanitation codes. Follow their guides as you install the HANS™ Premium Water Appliance. Follow local codes if they differ with guides in this manual. NOTE: In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be adhered.

  • Page 6: Warranty/Terms Of Use

    Warranty/Terms of Use Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty Information. This information can be found at: www.HansPremiumWater.com HANS™ Premium Water Appliance Owner’ Manual...

  • Page 7: Terms And Definitions

    Terms and Definitions TERMS DEFINITIONS Air Temperature of the immediate area of the HANS Premium Ambient temp Water Appliance System to divert feed water around the HANS Premium Water Bypass Appliance Chlorine Water additive in feed water; may be used as a disinfectant...
  • Page 8 Amount of filtered water recovered compared to waste water in % Unit of measure for total dissolved solids in water in ppm Waste Water Water carrying away contaminants from the Elements to the drain HANS™ Premium Water Appliance Owner’ Manual...

  • Page 9: Specifications

    This system is acceptable for treatment of influent concentrations of no more than 27 mg/L nitrate and 3 mg/L nitrite in combination measured as N and is certified for nitrate/nitrite reduction only for water supplies with a pressure of 210 kPa (50 psig) or greater. HANS™ Premium Water Appliance Owner’s Manual...
  • Page 10 Genuine HPW replacement filters, cartridges, and elements must be used. Use of other components will invalidate all claims for health and performance. Use only HANS Premium Water Replacement treatment components: 7304 Sediment Filter, 7303 Carbon Filter, 7858 Chlorine Stage 2 Filter, 7953 Chloramine Stage 2 Filter, 7256 RO Membrane, and 7516 Calcite Filter.

  • Page 11: Quick Start Instructions

    QUICK START INSTRUCTIONS NOTE: Refer to Touch Screen Instructions for full explanation of HANS™ Premium Water Appliance touch screen operation. The initial startup sequence is critical to ensure correct setup, check for any leaks and ensure proper flow of the unit. Read all steps before proceeding.
  • Page 12 Figure 2. Manual Override The Entering Manual Override Mode! prompt (see Figure 3) displays. Figure 3. Manual Override prompt To exit the message, touch anywhere on the screen. HANS™ Premium Water Appliance Owner’ Manual...
  • Page 13 5. Pump screen (see Figure 5) displays. Figure 5. Capacities 6. Close valve on captive air tank tee that leads to home supply. Leave open the valve leading to the tank (see Figure 6). Figure 6. Tank tee valve HANS™ Premium Water Appliance Owner’s Manual...
  • Page 14 7. Press Flush is OFF (see Figure 7) to turn the valve on. Figure 7. Flush is OFF 8. Slowly open the inlet valve to supply water to the HANS™ Premium Water Appliance. This should be done over a 30 second period.
  • Page 15 CAUTION: Check the unit, installation, and tank for leaks. 18. Check TDS (in) and TDS (out) on the home screen to verify total dissolved solids that are filtered out. 19. Press Setup (see Figure 9). Figure 9. Home screen HANS™ Premium Water Appliance Owner’s Manual...
  • Page 16 20. Setup screen (see Figure 10) displays. Figure 10. Set filters 21. Press Set Capacities (see Figure 11). Figure 11. Set filters HANS™ Premium Water Appliance Owner’ Manual...
  • Page 17 22. Set Capacities of all connected filters/elements (see Figure 12).(Refer to Appendix C.) Figure 12. Capacities 23. Press Close (see Figure 13). Figure 13. Set filters HANS™ Premium Water Appliance Owner’s Manual...
  • Page 18 24. Press Apply (see Figure 14). Figure 14. Apply to save all changes The HANS™ Premium Water Appliance is now ready to use. NOTE: Download the app or access the URL and follow instructions for set up. HANS™ Premium Water Appliance Owner’ Manual...

  • Page 19: Operation

    • high water flow of non-filtered water is needed. Operation of the Bypass Assembly The Bypass is used to stop flow of water to HANS™ Premium Water Appliance and allow it to flow to tank. • Handle in Service position (see Figure 15) feed water is allowed to flow to system Figure 15.

  • Page 20: Touch Screen Instructions

    Figure 17. Home screen Home Screen The Home screen (see Figure 18) is the main screen of your HANS™ Premium Water Appliance. This screen provides information about the current TDS values, flow, remaining filter life, and the total clean water.

  • Page 21: Pump Screen

    The Pump screen (see Figure 20) displays the flow rates and pressures for the inlet, discharge, and outlet phases of the system. This screen also displays the percentage of water that entered the system and was recovered from the outlet phase as clean water. Figure 20. Error message HANS™ Premium Water Appliance Owner’s Manual...

  • Page 22: Filter Screen

    After physically replacing the filter with a new one, press the corresponding button to track the usage of the new filter. • Press Replace Filter and usage resets. • Press Replace Element and usage resets. HANS™ Premium Water Appliance Owner’ Manual...

  • Page 23: Accessories Screen

    The Accessories screen (see Figure 23) displays the total usage and remaining life span of the Pre-treatment and Stage 4 filters. When the life span of a filter has dropped to 0 days, it is time to replace the filter. Figure 23. Accessories screen HANS™ Premium Water Appliance Owner’s Manual...
  • Page 24 • Press Apply to reset the filter usage back to zero. CAUTION: Once the filter usage has been set back to zero, it cannot be undone. Make sure that your new filter has successfully been installed prior to pressing Apply. HANS™ Premium Water Appliance Owner’ Manual...

  • Page 25: Setup Screen

    Figure 26. Set Capacities NOTE: Capacities need to be set to the amounts from Appendix D; these numbers are based on amount of contaminants in your input water. HANS™ Premium Water Appliance Owner’s Manual...
  • Page 26 Press Element (see Figure 28) open a list of available options for the Element filter capacity. From the list, choose the corresponding value for the Element filter in place. The only possibility for your Element filter is a capacity of 500,000 gallons. Figure 28. Element HANS™ Premium Water Appliance Owner’ Manual...
  • Page 27 Press Stage 4 (see Figure 30) to open a list of available options for the Stage 4 filter capacity. From the list, choose the corresponding value for the Stage 4 filter in place. The options are 30,000, 40,000, and 60,000 gallons. Figure 30. Stage 4 HANS™ Premium Water Appliance Owner’s Manual...
  • Page 28 Figure 31. Not installed option Apply to save all changes prompt (see Figure 32) displays. Figure 32. Apply all changes • Press Cancel to keep original filter capacities. • Press Apply to save updates to the filter capacities. HANS™ Premium Water Appliance Owner’ Manual...
  • Page 29 To exit the message, touch anywhere on the screen. NOTE: Manual Override Mode turns off after being on for 30 minutes. From Manual Override Mode, you can control the pump and flush from Pump screen. HANS™ Premium Water Appliance Owner’s Manual...
  • Page 30 • Press Flush is OFF to turn the flush on. Pump in Manual Override Mode (see Figure 35) permits you to turn the pump on and open flush. Figure 35. Pump screen • Press PUMP is ON to turn the pump off. HANS™ Premium Water Appliance Owner’ Manual...
  • Page 31 To exit the message, touch anywhere on the screen. NOTE: There are two methods for connecting your device to the internet: through the HANS™ Premium Water Appliance app or through a web browser. If you are using a smartphone or tablet to connect your device to the internet, we recommend installing the app.

  • Page 32: Wi-Fi Set-Up Using The Hans™ Premium Water Appliance App

    Google Play Store. NOTE: Use of the HANS™ Premium Water Appliance app is recommended. In order for your HANS™ Premium Water Appliance to share data with your phone app, it must connect to the internet. Creating an Account for the Smart Phone app If you don’t already have an account, you will need to set one up.

  • Page 33: Configuring New System To Connect To The Cloud

    Configuring New System to Connect to the Cloud NOTE: To proceed, you will need to have the network Name (SSID) and password for your router. Write this information below for future reference: Network (router) name: _______________________ Password: __________________________________ HANS™ Premium Water Appliance Owner’s Manual...
  • Page 34 NOTE: Be sure to have the HANS phone app installed and logged in to your account before proceeding. 5. Press Setup (see Figure 41) on the HANS™ Premium Water Appliance. Figure 41. Setup screen 6. Setup screen displays. Press Setup WiFi (see Figure 42) to connect your device to the internet and cloud.
  • Page 35 The Preparing to talk to phone app pop-up message displays. NOTE: It may take 30 to 40 seconds for this message to display. The rest of the configuration process is performed using the HANS™ phone app. Start the app now, if it is not already running.
  • Page 36 Press Setup New HANS™ Device (see Figure 45). Figure 45 — or — If app has been configured, this screen displays (see Figure 46). Figure 46 HANS™ Premium Water Appliance Owner’ Manual...
  • Page 37 Press Setup New HANS™ Device (see Figure 47). Figure 47 8. Press Join (only on iOS) (see Figure 48). Figure 48 HANS™ Premium Water Appliance Owner’s Manual...
  • Page 38 The text in the upper left hand corner will change to Connected to HANS™ network (see Figure 49). Figure 49 If successful, the ID will be displayed (see Figure 50). Figure 50 NOTE: Every system has a different ID. HANS™ Premium Water Appliance Owner’ Manual...
  • Page 39 Device ID when prompted. Figure 52 You can find the unique Device ID at the top center of the Setup screen on the HANS™ Premium Water Appliance. NOTE: The unique Device ID is a mixture of letters and numbers, generally beginning with f8f05e…...
  • Page 40 WiFi Credentials (see Figure 54). Figure 54. The screen on the HANS™ Premium Water Appliance will flash on and off several times, then the system will connect with your WIFI system. NOTE: It make 2 to 3 minutes for the connection to be established for the first time.

  • Page 41: Wi-Fi Set-Up Using Web Browser

    Once the HANS™ Premium Water Appliance communicates with the internet, the Connection to WiFi successful! pop-up message displays (see Figure 55). Figure 55. Connection to WiFi successful Your phone app with your HANS™ Premium Water Appliance. Wi-Fi Set-up Using Web Browser 1.
  • Page 42 The Preparing to talk to phone app pop-up message (see Figure 57) displays. Figure 57. Setup screen 2. On your WiFi compatible computer, go to your WiFi settings and press Connect (see Figure 58) for the HANS™ network. Figure 58. WiFi setting HANS™ Premium Water Appliance Owner’ Manual...
  • Page 43 Make sure your computer has successfully connected to the HANS™ WiFi Network (see Figure 59). Figure 59. WiFi Network 3. Open your web browser and type 192.168.1.1 into the URL. Once the URL loads, you must enter the network name (SSID), which is case sensitive, and password into the corresponding textboxes and press Submit (see Figure 60).
  • Page 44 Figure 61. Confirmation Once a successful is connection, the upper left-hand corner text will change to white and state Connected to (WiFi Name) Connected to cloud (see Figure 62). Figure 62. WiFi connection HANS™ Premium Water Appliance Owner’ Manual...
  • Page 45 4. Press WiFi Connected (press to disconnect) to disconnect from your current WiFi connection. Once you have successfully, the text in the upper left-hand corner will change to yellow and state NOT connected to internet NOT connected to cloud (see Figure 64). Figure 64. WiFi disconnection HANS™ Premium Water Appliance Owner’s Manual...
  • Page 46 5. After initial WiFi setup, the device should automatically connect after a reboot. For security reasons, after multiple unsuccessful attempts to connect the device automatically will stop trying. If this happens, press Press to connect WiFi (see Figure 65) to reconnect manually. Figure 65. Connect WiFi HANS™ Premium Water Appliance Owner’ Manual...

  • Page 47: Maintenance

    4. Remove the old filter from the housing. 5. Verify replacement filters are the correct size and type. NOTE: Only HANS™ Premium Water replacement filters should be used. Use of filters other than HANS™ Premium Water can alter performance of unit. HANS™ Premium Water Appliance Owner’s Manual...

  • Page 48: Changing The Stage 4 Filter

    Figure 71. Drain valves 4. Turn filter housing wrench counterclockwise to remove the large blue filter housings (see Figure 72). Figure 72. Filter housings CAUTION: Use caution because filter may be slippery, wet, and heavier than expected. HANS™ Premium Water Appliance Owner’ Manual...

  • Page 49: Drain System

    6. Verify filter is the correct size and type. NOTE: Only HANS™ Premium Water Appliance replacement filters should be used. Use of filters other than HANS™ Premium Water can alter performance of unit. 7. Verify that the O-ring is properly seated in the groove of the filter housing. Re-apply silicone lubricant if needed.

  • Page 50: Operating Dos And Don'ts

    • System installation date • Serial number- (Located on top of the Calcite filter assembly) • Current operating parameters (e.g. flow, operating pressures) • Detailed description of the problem HANS™ Premium Water Appliance Owner’ Manual...

  • Page 51: Unit Options

    3 Element with 1/2 HP Pump Filters Jet # 3 Chloramine Municipal 2 Element with 3/4 HP Pump Jet # 4 Filters 3 Element with 3/4 HP Pump Special jets available for unique water conditions contact customer support HANS™ Premium Water Appliance Owner’s Manual...

  • Page 52: Jet Sizing

    APPENDIX B The HANS™ Premium Water Appliance is designed to operate with a wide range of feed water; however, feed water should never be out of the following parameters: • Chlorine > 4 ppm (with optional Chlorine filters) Chlorine levels > 3 will drastically reduce your stage 2 filter capacity.
  • Page 53 NOTE: Larger Jet sizes will lower filtered water recovery rate. HANS™ Premium Water Appliance Owner’s Manual...

  • Page 54: Connected Filters/Elements Capacities

    60,000 Stage 4 Input pH 6.0 – 6.8 40,000 (Accessory) Input pH 5.0 – 6.0 30,000 Chlorine or Chloramine Levels > .5 Need to use Hans Chlorine or Chloramine Stage 1 & 2 Filters HANS™ Premium Water Appliance Owner’ Manual...

  • Page 55: Warnings/Alerts

    APPENDIX D Warnings/Alerts Various warning and alert messages may pop-up on your touch screen or HANS™ Premium Water Appliance app. The repeat interval indicates how often the messages will repeat if an error has not been corrected. Repeat Warning / Alert...
  • Page 56 Stage 4 10% life 24hrs remaining. Replace to 0% life, it will need to be replaced soon. immediately. For an estimated number of days before the Stage 4 filter has expired please go to the Accessories Screen. HANS™ Premium Water Appliance Owner’ Manual...
  • Page 57 TDS. If the issue remains, CONSUMPTION! contact Customer Service and do not consume the water. Make sure that the HANS™ Premium Water Appliance is connected to the internet. Losing The device has lost contact with the cloud will prevent the app...

  • Page 58: Removal Of Stage 3 Elements

    This will prevent overtightening and Figure 77. Hose fittings possible damage to manifold fittings. 5. Apply grease stainless permeate flare connection to permeate hose fitting (see Figure 78). Figure 78. Permeate hose fitting HANS™ Premium Water Appliance Owner’ Manual...
  • Page 59 6. Remove 3 pass element from unit (see Figure 80). — or — Remove 2 pass element from unit (see Figure 81). Figure 80. 3 pass element removal Figure 81. 2 pass element removal HANS™ Premium Water Appliance Owner’s Manual...
  • Page 60 Figure 85. Membrane endcaps 11. Remove element assembly using element removal tool (see Figure 86). Figure 86. RO membrane assembly Figure 86 represents 3 pass membrane removal; a 2 pass membrane removal is the same procedure. HANS™ Premium Water Appliance Owner’ Manual...
  • Page 61 14. Open pressure tank on both sides of the plastic tee. 15. Open bypass and home water supply. NOTE: Return elements in need of replacement to HANS™ Premium Water if still within warranty. HANS™ Premium Water Appliance Owner’s Manual...

  • Page 62: Troubleshooting

    WiFi connection issues • If you are unable to setup WiFi, the most common issue is an incorrect network (router) name and/or incorrect password. Both will be case sensitive. If incorrect, the HANS™ Premium Water Appliance will not establish a connection. •...
  • Page 63 Low Pump Pressure • If pump pressure is less than 95 psi, then Low Pump Pressure alert will display on the HANS™ Premium Water app and on the touch screen of the appliance and pump will turn off. Pump will not turn back on for 10 minutes.
  • Page 64 Solenoid Stuck Open • If inlet flow is greater than 2 gpm and discharge flow is greater than 80%, then Solenoid Stuck Open alert will display on the HANS™ Premium Water app and on the touch screen of the appliance. •...
  • Page 65 P/N 7688-08 HANS™ Premium Water The Owner’s Manual HANS™ Premium Water Appliance Owner’s Manual...

This manual is also suitable for:

Hpw-5000

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