Hans Premium Water 2 Owner's Manual
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Hans Premium Water 2 Owner's Manual

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HANS™ Premium
Water Model 2
Owner's Manual
8900-01
Model 2 is certified by IAPMO R&T to
NSF/ANSI 61, CSA B483.1, LEC 2006 and
ASSE 1087.
Model 2 has been evaluated by ASSE
International for Halal compliance.
Model 2 is certified by ASSE International to
LEC 2006.

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  • Page 1 HANS™ Premium Water Model 2 Owner’s Manual 8900-01 Model 2 is certified by IAPMO R&T to NSF/ANSI 61, CSA B483.1, LEC 2006 and ASSE 1087. Model 2 has been evaluated by ASSE International for Halal compliance. Model 2 is certified by ASSE International to...

  • Page 2: Table Of Contents

    Table of Contents General Information HANS Premium Water Appliance…………………………………………………………………………….. 3 Safety…………..……………………………………………………………………………………………….. 3 California Proposition 65 Warning…………………………………………………………………....5 Warranty/Terms of Use…………..…………………………………………………………………………..8 Terms and Definitions………………………………………….,..……………………………………………. 6 System Specifications……………………………………………………………………………………………..System Overview……………………………………………………………………………………………………. Installation & Start-Up………………………………………………………………………………………………. Display Navigation………………………………………………………………………………………………….. Water Source Settings……………………………………………………………………………………………… TDS Settings…………………………………………………………………………………………………………. Basic System Settings………………………………………………………………………………………………...

  • Page 3: General Information

    General Information Please refer to the HANS™ Premium Water Appliance website for most current version of this manual as well as the Performance Data Sheets. HANS™ Premium Water Appliance The HANS™ Premium Water Appliance is a durable piece of equipment, which, with proper care, will last for many years.
  • Page 4 Avoid installing this appliance in direct sunlight. Excessive heat may cause distortion or other damage to non- metallic parts. If installing the HANS™ Premium Water Appliance outdoors, do not locate where it will be exposed to wet weather, direct sunlight, or extreme hot or cold temperatures. The system requires an ambient temperature range of 35 to 120 degrees Fahrenheit.

  • Page 5: California Proposition 65 Warning

    For more information and questions, please refer to The Office of Environmental Health Hazard Assessment for California at: oehha.ca.gov/proposition- 65/about-proposition-65. Warranty/Terms of Use Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty Information. This information can be found at: www.HansPremiumWater.com 8900-01...

  • Page 6: Terms And Definitions

    Terms and Definitions TERMS DEFINITIONS Ambient temp Air Temperature of the immediate area around the system Chlorine Water additive in feed water; may be used as a disinfectant Unfiltered water from municipal or well that is plumbed into Feed Water the system Filtered Water Clean water output from the system...

  • Page 7: System Specifications

    Specifications The HANS™ Premium Water Appliance is designed to operate with a wide range of feed water and ambient environments; however, feed water and ambient environment should never be out of the following parameters: PARAMETER OPERATING LIMIT Feed Water Temperature 35°F (2°C) to 95°F (35°C)
  • Page 8 Genuine HPW replacement filters, cartridges, and elements must be used. Use of other components will invalidate all claims for health and performance. Use only HANS™ Premium Water Replacement treatment components: Sediment Filter (P/N 8233), Catalytic Carbon Filter (P/N 8331), RO Element (P/N 8017), and Calcite Filter (P/N 8329).

  • Page 9: System Overview

    System Overview Exploded view of the overall system and identification of the various sub-assemblies. Total dry weight: 410 lbs. 8900-01...

  • Page 10: Installation & Start-Up

    Installation & Start-Up Installation should be performed by a qualified technician. Refer to the HANS Premium Water Model 2 Installation Manual. Available for download at https://hanspremiumwater.com/support 8900-01...

  • Page 11: Display Navigation

    Display Navigation From any screen , select the home button. Home Screen: The home screen displays all the pertinent operational parameters as well as filter life and total water cleaned. The top banner is universal across all screens and shows detailed operating data for the system. 8900-01...
  • Page 12 From the home screen, select menu . Menu Screen: The menu screen is navigation hub which provides access to all sub-screens. The sensors, controls, and solenoids screens primarily used during maintenance & service. 8900-01...
  • Page 13 From the home screen, select sensors. Sensors Screen: The sensors screen provides detailed operational data for all the system sensors. Recovery rate is a cumulative average since the last recovery reset. TDS readings are set to a default value of 100 after a reboot (power cycle) or software upgrade. TDS sensors require 1- minute of continuous operation before providing a dynamic reading.
  • Page 14 From the home screen, select controls. Controls Screen: The controls screen provides manual/automatic pump control and allows the user to perform a drain, flush, or startup cycle. Only a qualified technician should operate the pump in manual mode . There is a 30 second delay to pump start-up after a system reset. During that delay, the controls screen offers the user the option to cancel automatic mode which will prevent the pump from starting.
  • Page 15 From the home screen, select solenoids . Solenoids Screen: The solenoids screen provides a visual indication of which valves are open/closed during automatic operation while also providing the user with manual control of each solenoid when the system is in manual mode.
  • Page 16 From the home screen, select menu, then alerts . Alerts Screen: The alerts screen displays any active alerts or warnings. The banner for the alerts screen is unique in that it displays Wi-Fi connectivity, device ID, and electronic hardware information. 8900-01...
  • Page 17 From the home screen, select menu, then service . Service Screen: The screen provides access to advanced system settings. The service screen is typically only used during installation and/or service & maintenance. The current software and control board versions are listed in the upper right corner. 8900-01...

  • Page 18: Water Source Settings

    Water Source Settings Select the appropriate water source based on the application. Then select, ‘push to set details’. From the home screen, select menu, then service, then water source. 8900-01...
  • Page 19 From the water source screen, select municipal, then push to set details. Select the municipal water characteristics based on pre-installation water testing. Filter capacities for the unit will be automatically set based on the user input. 8900-01...
  • Page 20 From the water source screen, select well, then push to set details. Select the well water characteristics based on pre-installation water testing. Filter capacities for the unit will automatically be set based on the user input. 8900-01...
  • Page 21 From the home screen, select menu, then service, then filters. Filters Screen: The filter and element capacity are automatically calculated based on the characteristics of the feed water. The filters screen displays the current total usage and estimated days remaining for the filters and the RO element.

  • Page 22: Tds Settings

    TDS Settings Set the TDS range based on the results of the pre-installation water testing. From the home screen, select menu, then service, then TDS settings. TDS is initially set to a default value of 100 after a reboot (power cycle) or software upgrade. 8900-01...

  • Page 23: Basic System Settings

    Basic System Settings The system has various settings which are based on the individual application, customer preferences, and the relevant market. From the home screen, select menu, then service, then settings. Operating Amps • Maximum current load (draw) for the system, based on the electrical supply circuit.

  • Page 24: System Diagnostics

    System Diagnostics From the home screen, select menu, then service, then diagnostics. Diagnostics Screen: The diagnostics screen displays cumulative counts of any faults related to the various line items. This screen is typically used for service and/or troubleshooting. The total fault counts can be reset by pressing the reset button.

  • Page 25: Wi-Fi Set-Up

    Wi-Fi Set-up Configure the on-board Wi-Fi capability using the smart phone application. Download the HANS Premium Water Application for your iOS or Android device. • If you’re a first-time user, create an account • Once logged-in, select ‘Set Up New HANS Device’...
  • Page 26 From the home screen, select menu, then service, then WiFi Setup. The unit device ID is listed at the center of the banner. Once properly connected to the router and cloud, it will be indicated in the upper left corner of the screen. 8900-01...
  • Page 27 • Join the “HANS” Wi-Fi network • Enter the Wi-Fi router name and password • Verify connection to router and to cloud 8900-01...

  • Page 28: Software Updates

    Software Updates When connected to Wi-Fi and the cloud, the system can automatically download and install software updates with the push of a button. From the home screen, select menu, then OTA Update. OTA is an acronym for over-the-air. Pressing the OTA button will produce a secondary confirmation window.

  • Page 29: Operational States

    Operational States The system has several operational states based on inputs, user selections, or system faults. operational state is displayed at the center of the screen banner. The top banner is universal across all screens and shows detailed operating data for the system. 8900-01...
  • Page 30 The following table lists all the operational states, along with a brief description of each. Operational State Description An idle flush occurs once the system enters an idle state (no outlet flow) following 30 minutes of cumulative operation since the last flush. Doing Idle Flush This is an automatic and relatively frequent operation which does not require any additional action.
  • Page 31 Operation State Description A low inlet pressure shutdown occurs when the inlet pressure is below 5 PSI for more than 30 continuous seconds. Low Inlet Pressure Shutdown This is an automatic operation which will remain in effect until the inlet pressure is above 30 PSI. The low pump inlet pressure states occur when the inlet pressure drops below the required level for proper operation.

  • Page 32: Warnings / Alerts

    Warnings / Alerts The following table lists the potential warnings/alert that may appear and provides a description / potential solution. The top left corner of the universal banner on the display screen will read ‘check alerts’ when there is an active alert present.
  • Page 33 Repeat Warning / Alert Alert Message Description / Solution Interval Warning! Pump pressure is Check to make sure that your Stage 3 element are not too high! Pump has been blocked. Clear any blocks, including unnecessarily closed High pump pressure 10 min turned off.
  • Page 34 Repeat Warning / Alert Alert Message Description / Solution Interval A low outlet pressure shutdown will occur when the outlet pressure reads at below 1 psi for more than 10 seconds. The unit will automatically shutdown and remain ALERT!! Low outlet in this state until outlet pressure is restored for a minimum Low outlet pressure pressure! Check...
  • Page 35 Repeat Warning / Alert Alert Message Description / Solution Interval This message serves as a reminder to schedule your Warning! Stage 1/2 filters regular system maintenance. Stage 1/2 10% life have <10% life 24hrs remaining. Replace soon. Please contact Customer Service. ALERT!! Stage 1/2 filters Using an expired filter affects the overall cleanliness of the have expired.
  • Page 36 Repeat Warning / Alert Alert Message Description / Solution Interval This message serves as a reminder to schedule your Warning! Stage 4 filter has regular system maintenance. Stage 4 10% life <10% life remaining. 24hrs Replace soon. Please contact Customer Service. ALERT!! Stage 4 filter has Using an expired filter affects the overall acidity of the Stage 4 0% life...

  • Page 37: Troubleshooting

    Troubleshooting 1. Display screen will not turn on ✓ Confirm the power supply is properly connected at the rear of the machine and the base of the e-box. ✓ If power supply is properly connected, perform a power cycle by disconnecting the unit from the power supply, wait 30 seconds, and reconnect power.

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