Troubleshooting Procedures - Kohler K-425 Homeowner's Manual

One-Year Warranty (cont.)
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11

Troubleshooting Procedures

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
1. No water flow.
Maximum water temperature is
2.
too hot or too cold.
3. Telescopic shower arm does
not raise or lower.
4. Uneven or restricted water
spray pattern from a
showerhead, sprayhead, or
handshower.
5. Water leaks past the shower
enclosure.
6. Sidesprays do not slide up and
down easily.
7. System runs out of hot water
too soon.
8. Poor water flow from all
showerheads.
1000705-5-C
Probable Causes
A. Water supplies are not open.
B. Shower valve is not open.
A. Maximum water temperature is
not adjusted properly.
A. Counterweight system does not
work.
A. Dirt or mineral build-up in the
showerhead.
A. Worn or damaged shower
enclosure seals.
A. Sidesprays are not being
moved properly.
B. Rollers are dirty or worn.
A. Hot water source is not
sufficient.
A. Water supply pressure is too
low.
B. Water supply lines are too
small.
C. Water softener is restricting the
water flow.
12
Recommended Action
A. Open the hot and cold water
supplies.
B. Turn the valve handle
clockwise to open the valve.
A. Adjust the maximum water
temperature. Refer to the
Optional Temperature Limiting
Adjustment section.
A. Repair or replace the
counterweight system. Contact
the installer/dealer.
A. See sections on Correcting
Reduced Water Flow.
A. Replace the shower enclosure
seals. Contact the
installer/dealer.
A. Carefully pull the sidespray
out then slide up or down to
the desired position.
B. Clean, repair, or replace the
sidespray assembly. Contact
the installer/dealer.
A. Calculate the amount of hot
water needed for showering
and install a water heater of
adequate size to accommodate
your showering needs.
A. This product requires a
running water pressure of at
least 45 psi. If necessary, install
a booster pump.
B. Install the required 3/4"
dedicated water supply lines.
C. Install a water softener
designed for high water flow
installations.
Kohler Co.