Acer TravelMate 6460 Service Manual
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Acer TravelMate 6460 Service Manual

Acer TravelMate 6460 Service Manual

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Acer
TravelMate 6460/6410
Service Guide
Service guide files and updates are available
on the ACER/CSD web. For more
information, please refer to http://
csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate 6460

  • Page 1 Acer TravelMate 6460/6410 Service Guide Service guide files and updates are available on the ACER/CSD web. For more information, please refer to http:// csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates of notebook TravelMate 6460/6410 service guide. Date Chapter Updates September 26, 2006 first release...
  • Page 3 © Copyright 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior...
  • Page 4 Any Acer Incorporated software described in this manual is sold or licensed “as is”. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
  • Page 5 Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 6 Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Operating System

    • 15.4” WSXGA + high-brightness TFT LCD, 1680 x 1050 pixel resolution, 16 ms response time, supporting simultaneous multi-window viewing via Acer GridVista • 15.4” WXGA + high-brightness TFT LCD, 1280 x 800 pixel resolution, 16 ms response time, supporting simultaneous multi-window viewing via Acer GridVista •...

  • Page 8: Storage Subsystem

    SoundBlaster Pro and MS Sound compatible Storage Subsystem • 60/80/100/120/160GB or higher Serial ATA hard disk driver with Acer DASP (Disk Anti-Shock Protection) • Acer Media Bay hot-swappable 80/100/120/160GB Serial ATA second hard disk drive • Acer Media Bay hot-swappable optical drive: •...

  • Page 9: Power Subsystem

    360 (W) x 271 (D) x 35.5 (H) mm (14.2 x 10.6 x 1.4 inches) • 3.12 kg (6.88 lbs.) with 8-cell battery pack and Acer Media Bay 6-cell second battery pack • 2.85 kg (6.27 lbs.) with 8-cell battery pack and optical drive •...
  • Page 10 • Non-operating: -20 • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% Warning! For safety reasons, do not use non-compliant parts when you add or change components. C to 65 Chapter 1...

  • Page 11: Block Diagram

    Block Diagram Chapter 1 USB 7 Docking USB 6 Camera USB 5 Finger Printer USB 4 Blue Tooth USB 3 Express Card USB 2 CONN C USB 1 CONN B USB 0 CONN A 3.3V, LPC_Interface,33MHz SATA_HDD SATA_HDD SATA_RAID SATA_RAID...

  • Page 12: Outlook Tour

    Outlook Tour Front View Item Item Acer Orbicam Display screen Acer FineTouch Keyboard Acer FineTrack Microphone Fingerprint reader Touch pad Status indicators 3D sonic speakers 10 11 Click buttons (left, center and right) Palmrest Just for Starters... Description Description 1.3 megapixel web camera for video communication. (for selected models) Also called Liquid-Crystal Display (LCD), displays computer output.

  • Page 13: Closed Front View

    "Launch keys" on page 10 Item Description FineTrack buttons (left and right) Power button Status indicators "Launch keys" on page 10 Easy-launch buttons Closed Front View Icon Item Icon Item Item Description Icon Item Icon Item Icon Item "Launch keys" on page 10 Icon Item Icon...

  • Page 14: Left View

    Icon Item PC Card slot PC Card slot eject button SmartCard Right View Icon Item Item Item Acer Media Bay optical drive Optical disk access indicator Optical drive eject button Emergency eject hole USB 2.0 port Icon Item Item Item...

  • Page 15: Rear View

    Connects to an external display device (e.g., external monitor, LCD projector). Connects to an AC adapter. Connects to a Kensington-compatible computers security lock. Description Description Description Description Locks or unlocks Acer Media Bay device. Locks the battery in position. Releases the battery for removal.
  • Page 16 Battery bay Hard disk bay Acer DASP Memory compartment ezDock II/II+ connector Houses the computer’s battery pack. Houses the computer’s hard disk (secured with screws). Disk Anti-Shock Protection Houses the computer’s main memory. Connects to Acer ezDock II/II+. Chapter 1...
  • Page 17 "Launch keys" on page 10 Indicators The computer has eight several easy-to-read status indicators, including five on the front panel. The power, battery and wireless communication status indicators are visible even when the LCD display is closed. Item Description Item Description "Launch keys"...

  • Page 18: Easy-Launch Buttons

    Empowering Technology" on page 1 Although the mail and web browser buttons are pre-set to E-mail and Internet programs, they can be redefined by users. To set the web browser, mail and programmable buttons, run the Acer Launch Manager. "Launch Manager" on page 45...

  • Page 19: Finetrack And Finetrack Buttons

    FineTrack and FineTrack buttons The built-in FineTrack is a pointing device that senses movement on its surface. This means the cursor responds as you use your finger to move the FineTrack. Its central location on the keyboard provides optimum comfort and support.

  • Page 20: Touchpad Basics

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following items will show you how to use the touchpad.

  • Page 21: Using Acer Finetouch Keyboard

    Using Acer FineTouch Keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and Embedded Numeric Keypad The keyboard has three lock keys which you can toggle on and off. Lock Key...

  • Page 22: Windows Keys

    Description Description Description Function Hot key help Displays help on hotkeys. "Acer eManager" on Acer eSettings Launches the Acer eSettings in Acer Empowering "Acer eManager" on page 20 Technology. page 20 "Acer eManager" on page 20 Acer ePower Launches the Acer ePower Management in Acer...

  • Page 23: Special Keys

    <Fn> + <F4> <Fn> + <F5> <Fn> + <F5> <Fn> + <F6> Hot Key Icon <Fn> + <F6> <Fn> + <F5> <Fn> + <F5> <Fn> + <F5> <Fn> + <F7> <Fn> + <F6> <Fn> + <F6> <Fn> + <F7> <Fn> + <F6> <Fn>...

  • Page 24: Rotating The Acer Orbicam

    Acer OrbiCam The Acer OrbiCam is a 1.3 megapixel CMOS camera appropriately mounted on top of the LCD panel. The camera’s 225-degree ergonomic rotation allows you to capture high-resolution photos or videos up front or at the back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so you transmit the best video conference quality over an instant messenger service.

  • Page 25: Launching The Acer Orbicam

    Launching the Acer OrbiCam To launch the Acer OrbiCam, double-click on the Acer OrbiCam icon on the desktop, or click Start > All Programs > Acer > Acer OrbiCam. The Acer OrbiCam capture window will appear as below. Changing the Acer OrbiCam Settings...
  • Page 26 Options Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window size, preview settings, and the folder for captured photos or videos. Chapter 1...

  • Page 27: Camera Settings

    Camera Settings Basic Settings Click the Camera Settings icon on the bottom right corner of the capture display, then select Camera Settings from the pop-up menu. You can adjust the Video, Audio, and Zoom/Face tracking options from this window. Chapter 1...

  • Page 28: Capture Settings

    Capturing Photos/Videos To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired angle, then click the Take a Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows Media Player automatically launches to display or play a preview of the photo/video clip.

  • Page 29: Using The Acer Orbicam As Webcam

    The Acer OrbiCam is automatically selected as the capture device of any instant messenger (IM) application. To use the Acer OrbiCam as a webcam, open the IM service, then select the video/webcam feature. You can now broadcast from your location to an IM partner anywhere in the world.
  • Page 30 3. Click VisageON to display a menu that allows to change the configuration of the camera, face tracking and video effects settings. Chapter 1...

  • Page 31: Acer Empowering Technology

    Technology password. Right click on the Empowering Technology toolbar and select Password Setup to do so. If you do not initialize the Empowering Technology password, you will be prompted to do so when running Acer eLock Management or Acer eRecovery Management for the first time.

  • Page 32: Acer Enet Management

    Acer eNet Management Acer eNet Management helps you to quickly and easily connect to both wired and wireless networks in a variety of locations. To access this utility, either click on the Acer eNet Management icon on your notebook, or start the program from the Start menu.

  • Page 33: Acer Epower Management

    Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface. AC Mode (Adapter Mode) The default setting is Maximum Performance. You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: wireless LAN, Bluetooth, CardBus, fireware (1394), wired LAN and optical device if supported.
  • Page 34 Reload factory defaults. • Select what actions to be taken when the cover is closed or the power button is pressed. • Set passwords for accessing the system after Hibernation or Stand-by. • View information about Acer ePower Management. Chapter 1...
  • Page 35 Chapter 1...

  • Page 36: Acer Epresentation Management

    Acer ePresentation Management Acer ePresentation Management lets you project your computer’s display to an external device or projector using the hotkey: <Fn> + <F5>. If auto-detection hardware is implemented in the system and the external display supports it, your system display will be automatically switched out when an external display is connected to the system.

  • Page 37: Acer Tpm-Based Edatasecurity Management

    Acer TPM-Based eDataSecurity Management Acer TPM-based eDataSecurity Management is a handy file encryption utility that protects the files from being accessed by unauthorized persons. It is conveniently integrated with Windows Explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook.
  • Page 38 Chapter 1...

  • Page 39: Acer Erecovery Management

    Recovery from CD or DVD Note: If the computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s System backup to optical disk feature to burn a backup image to CD or DVD. To ensure the best results when recovering the system using a CD or Acer eRecovery Management, detach all peripherals (except external Acer ODD, if equipped), including the Acer ezDock.
  • Page 40 • Provides a simple graphical user interface for navigation. • Displays general system status and advanced monitoring for power users on Acer computer. Chapter 1...

  • Page 41: Acer Eperformance Management

    Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of the Acer notebook. It provides an express optimization method to release unused memory and disk space quickly. The user can also enable advanced options for full control over the following options: •...

  • Page 42: Using The System Utilities

    Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start > All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below:...

  • Page 43: Launch Manager

    Note: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Note: Note: Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the "Easy-launch buttons"...

  • Page 44: Norton Antivirus

    Norton AntiVirus Norton AntiVirus is an anti-virus software that finds and repairs infected files, and protects against viruses to keep you computer data safe and secure. How do I check for viruses? A Full System Scan scans all files on your computer. To perform a system scan: 1.

  • Page 45: North Bridge

    Hardware Specification and Configuration Processor Item Type ® Intel Core 2.33GHz, 667MHz FSB), or T5500/T5600 (2MB L2 cache, 1.66/1.83GHz, 667MHz FSB), supporting Intel EM64T) Feature • Dual core processor for mobile with enhanced performance ® • Intel • Intel Architecture with Dynamic Execution support •...

  • Page 46: South Bridge

    0.94.06 ROM type Flash ROM Feature • Acer UI support • Multi-boot support • Suspend to RAM (S3) / Disk (S4) • Various hot keys for system control • Support boot option: HDD / Removable device (media bay device) / all USB ports •...

  • Page 47: Audio Codec & Amplifier

    Keyboard Item Chip KBC1122 Features • 88/89 keys • Windows logo key: yes • Internal and external keyboard work simultaneously: plug USB keyboard to the USB port directly support Modem Item Features • 56K, V.90/V.92, WWDAA • Wake-on-Ring support • Apply CISPR22 •...

  • Page 48: Hard Disk Drive

    Item Feature • PCI single chip solution with PCI 2.2 compliant • OHCI V1.1 • 4-pin IEEE 1394 PCMCIA Express Card & Express Card Item Chip OZ601 + OZ27 C10 Feature • One type II PC card • PCI-Express narrow type card VRAM Item Chip...
  • Page 49 Cache buffer (MB): 8 / 16 / 8 Bytes per sector: 512 / 512 / 512 Voltage tolerance: +5.0V +/- 5% Model HTS541616J9SA00 HTS541010G9SA00 Formatted Gbytes: 160 / 100 / 80 / 60 Physical read/write head: 4 / 4 / 4 / 3 Discs: 2 / 2 / 2 / 2 Spindle Speed (RPM): 5400 / 5400 / 5400 / 5400 Internal transfer rate: N/A...
  • Page 50 Optical Disk Drive: Combo 24X Item Model Buffer memory Interface Applicable disc format Power requirement Input voltage Optical Disk Drive: DVD Super Multi 8X Item Model TSST TS-L632D Buffer memory Interface IDE/ATAPI interface (compliant to ATA/ ATAPI-5) Description PHILIPS SCB5265 IDE/ATAPI interface (compliant to ATA/ATAPI-5) •...
  • Page 51 Item Applicable disc format Media Compatibility • DVD: 5/9/10/18 G • CD: 650MB CD-ROM Format Compatibility • DVD: DVD-ROM, • CD: CD-DA, CD- Power requirement max. 1600mA Input voltage +5V +/- 5% (Operating) Chapter 1 Description • DVD: DVD-Video, DVD-ROM, DVD-R (3.9GB, 4.7GB), DVD- DVD-Single / Dual R DL, DVD-RW (Ver.
  • Page 52 LCD 15.4” Item Vendor & Model name Screen Diagonal Active area Display resolution Display mode Surface treatment Pixel arrangement Pixel pitch (mm) Typical white luminance (cd/m also called brightness Contrast ratio Respond time (msec.) Normal input voltage of power supply Power consumption (watt) Weight Physical size (mm)
  • Page 53 LCD 15.4” Item Vendor & Model name Screen Diagonal Active area Display resolution Display mode Surface treatment Pixel arrangement Pixel pitch (mm) Typical white luminance (cd/m also called brightness Contrast ratio Respond time (msec.) Normal input voltage of power supply Power consumption (watt) Weight Physical size (mm)
  • Page 54 LCD 15.4” Item Vendor & Model name Screen Diagonal Active area Display resolution Display mode Surface treatment Pixel arrangement Pixel pitch (mm) Typical white luminance (cd/m also called brightness Contrast ratio Respond time (msec.) Normal input voltage of power supply Power consumption (watt) Weight Physical size (mm)
  • Page 55 LCD 15” Item Vendor & Model name Screen Diagonal Active area Display resolution Display mode Surface treatment Pixel arrangement Pixel pitch (mm) Typical white luminance (cd/m also called brightness Contrast ratio Respond time (msec.) Normal input voltage of power supply Power consumption (watt) Weight Physical size (mm)
  • Page 56 Battery Item Model SONY LIP8216IVPC PACK 4800 mAh 8 CELL Rating • Nominal capacity: 4800 mAh Specification • Nominal voltage: 14.8V • Rated charge voltage: 16.8V • Discharge cutoff voltage: 12.0V • Rated charge current: 3.84A • Discharge loading: 10W ~ 78W •...
  • Page 57 Item Environment • Storage temperature range: max. 1 month (-20 (-20 C ~ 45 ~ 25 AC Adaptor Item Feature • Normal AC adaptor, 90 ~ 264V AC, 47 ~ 63Hz • 3-pin 90W with 19V DC output • Normal DC jack (diameter 1.7 mm) System Fan True Value Table Test Condition: 35W@ambient 25 CPU Temperature...

  • Page 58: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
  • Page 59 Information Parameter CPU Type This item will show the CPU information of the system. CPU Speed This item will show the CPU clock speed. IDE1 Model Name This item will show the Model name of HDD installed on Primary IDE master. The hard disk model name is automatically detected by the system.
  • Page 60 Main Parameter System Time / System The hours are displayed with 24 hours format. The values set in these two fields Date take effect immediately. System Memory This field reports the memory size of system base memory. The size is fixed to 640KB.
  • Page 61 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Parameter Serial Port Configure serial port A using options: [Disabled]: No configuration [Enabled]: User configuration [Auto]: BIOS or OS chooses configuration (OS Controlled) Displayed when controlled by OS Infrared Port Configure serial port B using options:...
  • Page 62 Security The system supports three levels of password protection. The password support consists of a Supervisor Password, User Password, and Hard Disk Password. All the passwords are stored in a non-volatile storage device (EEPROM). All the passwords obeys the following rules: •...
  • Page 63 Symbol Character • The users can not change or remove password during resuming from S4. • The max. number of times to retry the password is limited to three. • Supervisor Password: • Supervisor Password controls the access of the whole BIOS Setup Utility. If the Supervisor Password is set, the system will pop up the password dialog box to ask for the password when the users press <F2>...
  • Page 64 Boot This menu allows the users to decide the order of bootable devices to load the operating system. It identifies all the bootable devices in the system and attempts to boot them in the order specified. Bootable devices include the diskette drive in module bay, the hard disk and the CD-ROM/DVD drive in module bay and onboard LAN device.
  • Page 65 Exit Parameter Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Exit utility without saving Setup data to CMOS Changes Load Setup Default Load default values for all SETUP items Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Description...

  • Page 66: Before You Begin

    Machine Disassembly and Replacement General Information This chapter contains step-by-step procedures on how to disassemble the Aspire 6460/6410 for maintenance and troubleshooting. To disassemble the notebook, you need the tools below: • Wrist ground strap and conductive mat for preventing electrostatic discharge •...

  • Page 67: Disassembly Procedure Flowchart

    SCREW-I20050M (4.5Dx0.5T) -BK-PATCH SCREW-I25040M (4.5Dx0.8T) -BK-PATCH SCREW-I-M2.0-3.0-M-4.0Dx0.3T-BK-PATCH SCREW, I, M2.5, 3.0mm, M, 4.5mm, 0.8mm, BNI, PAT SCREW, I, M2.5, 5mm, M, 0.45mm, 0.8mm, BNI, PATC SCREW-WI30030M (5.0Dx1.5T) -NI-HARDEN SCREW-I25060M (4.5Dx0.8T) -BK-PATCH Description Acer Part No. 86.TCXVN.001 86.TCXVN.002 86.TCXVN.003 86.TCXVN.004 86.TCXVN.005 86.TCXVN.006 86.TCXVN.007 86.D03VN.004...

  • Page 68: Disassembly Procedure

    Disassembly Procedure Removing Battery Pack 1. Unlock the battery lock to the end as the arrow indicates. 2. Slide the battery latch to the end as the arrow indicates and hold it. The battery pack will pop up then remove the battery pack.
  • Page 69 Removing RAM Modules and Mini PCI Card 1. Release the two screws holding the RAM modules and mini PCI card cover then remove the cover. 2. Disconnect the wireless LAN antennae. Release the two screws holding the mini PCI card then detach the mini PCI card as the arrow indicates.
  • Page 70 Removing Optical Disk Drive and PCMCIA 1. Push the optical disk drive latch forwards to bring out the optical disk drive. 2. Remove the optical disk drive. 3. Push the PCMCIA eject button to bring out the PCMCIA. Then detach the PCMCIA. When you do the assembly, at first you have to push the eject button to the end then insert the PCMCIA into the slot.

  • Page 71: Removing Keyboard

    Removing Keyboard 1. Release the four screws holding the middle cover, two on the rear side and the other two on the bottom side. 2. Then detach the middle cover. 3. Release the two screws fastening the keyboard plate. 4. Detach the keyboard plate slightly then have it reversed as shown. 5.
  • Page 72 Removing Power Board and Modem Board 1. Release the two screws fastening the power board then detach it from the main unit. 2. Release the two screws holding the modem board. Disconnect the modem board cable then detach the modem board from the main unit. Chapter 3...
  • Page 73 Removing LCD module from Main Unit 1. Disconnect the LCD module cable and slightly pull out the wireless LAN antennae. 2. Then disconnect the RJ-11 port cable. 3. Hold the top edge of LCD module and release the four screws holding the LCD module on the main unit. 4.
  • Page 74 Separating Upper Case and Lower Case 1. Carefully release the touch pad board FFC lock then disconnect the touch pad board FFC. 2. Slightly disconnect the microphone cable connector. 3. Release the 16 screws securing the upper case and the lower case on the bottom side. 4.

  • Page 75: Removing Main Board

    Removing Main Board 1. Disconnect the right and the left speaker cables. 2. Release the DC-in board FFC latch then disconnect the DC-in board FFC. 3. Release the two screws fastening the main board. 4. Detach the main board from edge of the lower case carefully for not causing irreversible damage. Then remove the main board from the lower case as the arrow indicates.
  • Page 76 Removing Thermal Module 1. Disconnect the CPU fan cable. 2. Release the three screws fastening the thermal module. 3. Remove the thermal module holder then detach the thermal module. Detaching CPU 1. Release the CPU socket lock by turning a flat headed screw driver counter clockwise. 2.
  • Page 77 Removing Touch Pad Board 1. Release the FFC latches then disconnect the following FFCs in sequence as shown: 1) click button board to touch pad board FFC; 2) stick point board to main board FFC; 3) click button board to stick point board FFC; 4) the other end of click button board to stick point board FFC.

  • Page 78: Removing Lcd Bezel

    Removing LCD Bezel Note: Please do not press the LCD panel through the whole procedure when you disassemble the LCD module. 1. Detach the mylars and the rubber cushions covered on the screws then release the four screws securing the LCD bezel.
  • Page 79 Removing Inverter Board 1. Release the screw holding the inverter board. 1. Carefully disconnect the backlight cable. 2. Carefully disconnect the LCD cable then remove the inverter board. Detaching LCD Panel 1. Release the six screws securing the LCD panel. 2.
  • Page 80 Removing LCD Brackets 1. Release the four screws securing the left and the right LCD brackets. 2. Then remove the left and the right LCD brackets. Removing LCD Cable 1. Slight tear off the tape holding the LCD cable connector then disconnect the LCD cable connector. Chapter 3...

  • Page 81: Troubleshooting

    Troubleshooting Please use the following procedures as a guide for computer problems. Note: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options may occur errors or invalid responses. 1. Obtain the detailed fail symptoms as many as possible.

  • Page 82: External Cd-Rom Drive Check

    System Check Procedures External Diskette Drive Check Do the following procedures to isolate the possible effects from a controller, driver, or diskette. A writable, diagnostic diskette is required. Note: Make sure that the diskette does not have more than one label attached. Multiple labels may cause damage to the drive or make the drive fail.

  • Page 83: Power System Check

    2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. Note: Make sure that the DIMM is correctly inserted into the connector. A wrong connection will cause errors. Power System Check To verify the symptoms, power on the computer by using the following power sources separately.

  • Page 84: Touchpad Check

    If the charge indicator does not light up, replace the battery pack. If the charge indicator still does not light up, replace the AC / DC charger board. Touchpad Check If the touchpad does not work, follow the procedures one at a time to correct the problem. Do not replace a non- defective FRU.

  • Page 85: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. Note: Perform the FRU replacement or actions in the sequence shown in Error Message List, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non- defective FRU.
  • Page 86 Error Message Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn System battery is dead - Replace and run Setup System CMOS checksum bad - Default configuration used System timer error Real time clock error Previous boot incomplete - Default configuration used...
  • Page 87 Error Message Invalid System Configuration Data I/O device IRQ conflict Operating system not found No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

  • Page 88: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Beep Code Post Code 1-1-1-3 1-1-2-1 1-1-2-3 1-1-3-1 1-1-3-2 1-1-3-3 1-1-4-1 1-1-4-3 1-2-1-1 1-2-1-2 1-2-1-3 1-2-2-1 1-2-2-3 1-2-3-1 1-2-3-3 1-2-4-1 1-3-1-1 Description Verify Real Mode. • Check the processor. • Check the main board. Get CPU type. •...
  • Page 89 Beep Code Post Code 1-3-1-3 1-3-2-1 1-3-3-1 1-3-3-3 1-3-4-1 1-3-4-3 1-4-1-3 1-4-2-1 1-4-2-4 1-4-3-1 1-4-3-2 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-1 2-1-1-3 2-1-2-1 2-1-2-3 2-1-2-4 2-1-3-1 Chapter 4 Description Test 8742 keyboard • Check the keyboard. controller. • Check the keyboard controller. •...
  • Page 90 Beep Code Post Code 2-1-3-2 2-1-3-3 2-1-4-1 2-1-4-3 2-2-1-1 2-2-1-3 2-2-2-1 2-2-2-3 2-2-3-1 2-2-3-3 2-2-4-1 2-3-1-1 2-3-1-3 2-3-2-1 2-3-2-3 2-3-3-1 2-3-3-2 2-3-3-3 2-3-4-1 2-3-4-3 Description Initialize PCI bus and • Treat as an expansion card problem. devices. • Check the serial port(s). •...
  • Page 91 Beep Code Post Code 2-4-1-1 2-4-1-3 2-4-2-1 2-4-2-3 2-4-4-1 2-4-4-3 3-1-1-1 3-1-1-3 3-1-2-1 3-1-2-3 3-1-3-1 3-1-3-3 3-1-4-1 3-2-1-1 3-2-1-2 3-2-1-3 3-2-2-1 3-2-2-3 3-2-3-1 Chapter 4 Description Display error messages. • Check the video card. • Check the main board. Check for configuration •...
  • Page 92 Beep Code Post Code 3-2-3-3 3-2-4-1 3-2-4-3 3-3-1-1 3-3-1-3 3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-3 3-4-2-1 3-4-2-3 3-4-3-1 3-4-4-1 3-4-4-3 3-4-4-4 4-1-1-1 4-2-1-1 4-2-1-3 4-2-2-1 4-2-2-3 4-2-3-1 4-2-3-3 4-2-4-1 Description Shadow for option ROMs. • Check the expansion cards. • Check the system memory. •...
  • Page 93 Beep Code Post Code 4-2-4-3 4-3-1-3 4-3-1-4 4-3-2-1 4-3-2-2 4-3-2-3 4-3-2-4 4-3-3-1 4-3-3-2 4-3-3-3 4-3-3-4 4-3-4-1 4-3-4-2 4-3-4-3 Chapter 4 Description Keyboard controller failure. • Check the keyboard. • Check the keyboard controller. • Check the main board. Initialize the chipset. •...

  • Page 94: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom/Error LCD backlight doesn't work. LCD is too dark. LCD brightness cannot be adjusted. LCD contrast cannot be adjusted. Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 95 Symptom/Error Action in Sequence Battery can’t be charged. See Check the Battery Pack. Battery pack System board Chapter 4...
  • Page 96 PCMCIA-Related Symptoms Symptom/Error System cannot detect the PC Card (PCMCIA). PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom/Error In Windows, multimedia programs, no sound comes from the computer. Internal speakers make noise or emit no sound.

  • Page 97: Peripheral-Related Symptoms

    Peripheral-Related Symptoms Symptom/Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly. Print problems Serial or parallel port device problems. Keyboard/Touchpad-Related Symptoms Symptom/Error Keyboard (one or more keys) does not work. Touchpad does not work.

  • Page 98: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problems, follow the procedures below: 1.

  • Page 99: Undetermined Problems

    1. Power off the computer. 2. Visually check the devices. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery Pack •...

  • Page 100: Jumper And Connector Location

    Jumper and Connector Location Top view Name Description LCD cable connector RJ11 connector Keyboard connector Chapter 5 Name Description Modem board connector Launch board connector Acer FineTrack connector Chapter 5...
  • Page 101 Name Smart card connector CN722 Microphone connector Description Name Description Touchpad connector CN10 5-in-1 card reader connector Chapter 5...

  • Page 102: Bottom View

    Bottom view Name JACK701 Ethernet jack CN704 Docking connector CN702 External VGA port CN703 Fan cable connector CN6002 S-video port U715 Graphic controller CN716 New card socket Chapter 5 Description JACK700 CN6001 Name Description CN700 Serial port CN701 Digital video interface-digital port DC-in jack Modem jack...
  • Page 103 Name D719 IR receiver JACK703 Line-in jack CN717 HDD connector CN715 RTC battery connector CN706 PCI-E socket CN710 DIMM socket Note: CN6002 (S-video port) and CN6001 (Modem jack) locate on IO board which is the apposite direction from the bottom view. Description JACK704 JACK702...
  • Page 104 Jumper and Connector Location Top view Name Description LCD cable connector RJ11 connector Keyboard connector Chapter 5 Name Description Modem board connector Launch board connector Acer FineTrack connector Chapter 5...
  • Page 105 Name Smart card connector CN722 Microphone connector Description Name Description Touchpad connector CN10 5-in-1 card reader connector Chapter 5...
  • Page 106 Bottom view Name JACK701 Ethernet jack CN704 Docking connector CN702 External VGA port CN703 Fan cable connector CN6002 S-video port U715 Graphic controller CN716 New card socket Chapter 5 Description JACK700 CN6001 Name Description CN700 Serial port CN701 Digital video interface-digital port DC-in jack Modem jack...
  • Page 107 Name D719 IR receiver JACK703 Line-in jack CN717 HDD connector CN715 RTC battery connector CN706 PCI-E socket CN710 DIMM socket Note: CN6002 (S-video port) and CN6001 (Modem jack) locate on IO board which is the apposite direction from the bottom view. Description JACK704 JACK702...
  • Page 108 Acer office to order FRU parts for service. Note: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose them properly, or follow the rules set by your regional Acer office on how to return it.

  • Page 109: Parts And Exploded Diagram

    ION,14.8V,4800mAH,2P4 S" "BATTERY PACK,LI- ION,14.8V,4800mAH,2P4 S" "BATTERY PACK,LI- ION,11.1V,3800mAH,2P3 S" "BATTERY SET,LI,3V,90mAH,CELL,2 1X20.5,30m" "CPU,1.66GHZ,DUAL CORE,667MHZ,2M,UFCP GA,478P,TAP" "CPU,1.83GHZ,DUAL CORE,667MHZ,2M,UFCP GA,478P,TAP" "CPU,2.0GHZ,DUAL CORE,667MHZ,4M,UFCP GA,478P,TAP" ACER PART NO. AP.09001.009 AP.09003.010 AP.09006.004 AP.09003.011 BT.00603.024 BT.00604.011 BT.00803.020 BT.00804.017 BT.00603.026 23.TCXV1.004 KC.55001.DTP KC.56001.DTP KC.72001.DTP Chapter 6...
  • Page 110 WM3945AGBG BLUETOOTH BOARD FOXCONN T60H928.01 MODEM BOARD FOXCONN T60M955.00 TOUCHPAD SYNAPTICS TM51PDF1R226 TOUCHPAD BOTTON BOARD STICK POINT BOARD WITH FINGER PRINTER (TravelMate 6460 only) STICK POINT BOARD W/ O FINGER PRINTER Chapter 6 PARTNAME DESCRIPTON "CPU,2.16GHZ,DUAL CORE,667MHZ,4M,UFCP GA,478P,TAP" "CPU,2.33GHZ,DUAL CORE,667MHZ,4MB,UFC PGA,478P,TAP"...
  • Page 111 "CABLE,ROUND,8POS,14 0mm,I,BLUETOOTH,32 AW" "CABLE,ROUND,4POS,17 5mm,I,RJ11" "CABLE,FIBER,40POS,33 9.898mm,I,LCM" "CABLE,FLAT,40POS,314 mm,I,LCM" "CABLE,FIBER,40POS,29 3.23mm,I,LCM" "CABLE,FIBER,40POS,35 3.091mm,I,LCM" "CABLE,FLAT,40POS,304 mm,I,LCM" "CABLE,FIBER,40POS,35 3.091mm,I,LCM" CORD-ROUND-3POS- 1828mm-E-POWER-USA ACER PART NO. 55.TEDVN.002 55.TCXVN.002 55.TCXVN.004 55.TCXVN.005 19.TCXVN.001 50.TCXVN.001 50.TCXVN.002 50.TCXVN.003 50.TCXVN.004 50.TCXVN.005 50.TCXVN.006 50.TCXVN.007 50.TCXVN.011 50.TCXVN.012 50.TCXVN.021 50.TCXVN.022 50.TCXVN.031 50.TCXVN.032 27.AAMVN.001...
  • Page 112 00mm,E,ITL" "CORD,ROUND,3POS,18 00mm,E,DANISH" "CORD,ROUND,3POS,18 00mm,E,ISRAEL" "BRACKET,TOP,TOUCH PAD,SECC" "SET,COVER,MEMORY" "SET,COVER,HDD" "DUMMY,PCMCIA CARD,PC+ABS" "DUMMY,EXPRESS CARD,PC+ABS" "FRU,BOTTOM CASE ASSEMBLY" "FRU,TOP CASE ASSEMBLY" "SET,COVER,SWITCH" ACER PART NO. 27.AAMVN.002 27.AAMVN.003 27.AAMVN.004 27.AAMVN.005 27.AAMVN.006 27.AAMVN.007 27.AAMVN.008 27.AAMVN.009 27.AAMVN.010 27.AAMVN.011 33.TCXVN.011 42.TCXVN.001 42.TCXVN.002 42.TCXVN.003 42.TCXVN.004 60.TCXVN.001 60.TCXVN.002...
  • Page 113 PHOTO LOWER CASE (TravelMate 6460 only) UPPER CASE W/O FINGER PRINTER (TravelMate 6460 only) UPPER CASE WITH FINGER PRINTER (TravelMate 6460 only) MIDDLE COVER (TravelMate 6460 only) CONNECTOR 2ND HDD BRACKET 2ND HDD UPPER CASE 2ND HDD LOWER CASE 2ND HDD...
  • Page 114 "FRU,LCD TOP CASE ASSEMBLY" "FRU,LCD BOTTOM CASE ASSEMBLY" "SET,BEZEL,CCD" "CASE,CCD,REAR,PC+A BS,COAT" "SET,BEZEL,CCD" CDRW/DVD COMBO MODULE 24X "DVD,COMBO,8X,24X,24 X,24X,AMBER,M2,128X12 .7X126.1mm,SLIM" "DVD,COMBO,8X,24X,24 X,24X,M2,128X12.7X126. 1mm,SLIM" ACER PART NO. 33.TCXVN.008 33.TCXVN.009 33.TXCVN.010 60.TCXVN.004 60.TCXVN.005 33.TCXVN.003 33.TCXVN.004 60.TCXVN.006 60.TCXVN.007 33.TCXVN.005 33.TCXVN.006 33.TCXVN.007 60.TCXVN.008 60.TCXVN.009 60.TCXVN.010 60.TCXVN.011...
  • Page 115 M,22P,12ms,5.5ms,SATA1 .0,2.5X0.37,M3" "HDD,SATA,60GB,5.4KRP M,22P,12ms,5.5ms,SATA1 .0,2.5X0.37,M3" "HDD,SATA,80GB,5.4KRP M,22P,12.5ms,5.5ms,SAT A II,2.5X0.37,M3" "HDD,SATA,80GB,5.4KRP M,22P,12.5ms,5.5ms,SAT A II,2.5X0.37,M3" "HDD,SATA,80GB,5.4KRP M,22P,12ms,5.6ms,SATA1 .0,2.5X0.37,M3" "HDD,SATA,80GB,5.4KRP M,22P,12ms,5.5ms,SATA1 .0,2.5X0.37,M3" "HDD,SATA,80GB,5.4KRP M,22P,12ms,5.5ms,SATA1 .0,2.5X0.37,M3" ACER PART NO. 6M.TCXVN.002 KU.00801.014 KU.00807.047 KU.00809.005 23.TCXVN.003 KH.06001.009 KH.06007.012 KH.06008.005 KH.08001.023 KH.08001.027 KH.08004.007 KH.08007.015 KH.08008.031 Chapter 6...
  • Page 116 "HDD,SATA,120GB,5.4KR PM,22P,12.5ms,5.5ms,SA TA II,2.5X0.37,M3" "HDD,SATA,120GB,5.4KR PM,22P,12ms,5.6ms,SATA 1.0,2.5X0.37,M3" "HDD,SATA,120GB,5.4KR PM,22P,12ms,5.5ms,SATA 1.0,2.5X0.37,M3" "HDD,SATA,160GB,5.4KR PM,22P,12.5ms,5.5ms,SA TA II,2.5X0.37,M3" "HDD,SATA,160GB,5.4KR PM,22P,12ms,5.5ms,SATA 1.0,2.5X0.37,M3" "THERMAL MODULE,CPU" "THERMAL MODULE,VGA False 1 PRD" ACER PART NO. KH.10001.008 KH.10001.009 KH.10004.004 KH.10007.005 KH.10008.002 KH.12001.025 KH.12001.026 KH.12004.004 KH.12008.016 KH.16001.021 KH.16007.011 34.TCXVN.001 34.TCXVN.002...
  • Page 117 "KEYBOARD/W ST,89,24P,BLACK,POU,31 0X115.52,5.5mm" "KEYBOARD/W ST,88,24P,BLACK,ARA,31 0X115.52,5.5mm" "KEYBOARD/W ST,89,24P,BLACK,BEL,31 0X115.52,5.5mm" "KEYBOARD/W ST,89,24P,BLACK,SWE,3 10X115.52,5.5mm" "KEYBOARD/W ST,89,24P,BLACK,CZE,31 0X115.52,5.5mm" "KEYBOARD/W ST,89,24P,BLACK,HUN,31 0X115.52,5.5mm" ACER PART NO. KB.TCX07.001 KB.TCX07.002 KB.TCX07.003 KB.TCX07.004 KB.TCX07.005 KB.TCX07.006 KB.TCX07.007 KB.TCX07.008 KB.TCX07.009 KB.TCX07.010 KB.TCX07.011 KB.TCX07.012 KB.TCX07.013 KB.TCX07.014 KB.TCX07.015 KB.TCX07.016 KB.TCX07.017 Chapter 6...
  • Page 118 "ANTENNA,DUAL,2.4/ 5.2G,770mm,1.37mm" "LCD MODULE 15"" XGA W/ ANTENNA" "LCD MODULE 15"" SXGA+ W/ ANTENNA" "LCM,15,TFT,SXGA+,LVD S,575g" "LCM,15,TFT,XGA,LVDS,5 85g" LCD MODULE 15.4IN. WXGA NON-GLARE W/ ANTENNA ACER PART NO. KB.TCX07.018 KB.TCX07.019 KB.TCX07.020 KB.TCX07.021 KB.TCX07.022 KB.TCX07.023 KB.TCX07.024 KB.TCX07.025 KB.TCX07.026 25.TCXVN.001 6M.TCXV1.011 6M.TCXVN.012 LK.15005.008...
  • Page 119 LOGITECH SHAGGY2 MAINBOARD MAINBOARD TM6410 INTEL 945GM LF UMA (TravelMate 6410) "MAINBOARD TM6460 INTEL 945PM M52P128M LF W/CARD READER, SMART CARD, DVI, & TV- OUT" (TravelMate 6460) MEMORY SO-DIMM DDRII533 256MB NANYA NT256T64UH4A1FN-37B SO-DIMM DDRII533 256MB SAMSUNG M470T3354CZ3-CD5 LF PARTNAME DESCRIPTON LCD MODULE 15.4IN.
  • Page 120 "MEMORY MODULE,256MB,PC2- 5300,DDR2,200P,32MX64 ," "MEMORY MODULE,256MB,PC2- 5300,DDR2,200P,32MX64 ," "MEMORY MODULE,256MB,PC2- 5300,DDR2,200P,32MX64 ," "MEMORY MODULE,512MB,PC2- 5300,DDR2,200P,64MX64 ," "MEMORY MODULE,512MB,PC2- 5300,DDR2,200P,64MX64 ," "MEMORY MODULE,512MB,PC2- 5300,DDR2,200P,64MX64 ," ACER PART NO. KN.2560G.012 KN.51203.023 KN.5120B.015 KN.5120G.013 KN.1GB02.030 KN.1GB03.006 KN.1GB0B.004 KN.25603.027 KN.2560B.018 KN.2560G.013 KN.51202.035 KN.51203.025 KN.5120B.018...
  • Page 121 "SPEAKER.SET,4OHM,1. 5W,9.5mm,25X12X4.6mm, 55/110mm" "SPEAKER.SET,8OHM,2 W,24mm,62X13X13- 94X12X14mm,55/110mm" "SCREW,I,M2.5,5mm,M,0. 45mm,0.8mm,BNI,PATC" SCREW- WI30030M(5.0Dx1.5T)-NI- HARDEN SCREW- I25060M(4.5Dx0.8T)-BK- PATCH SCREW-I20040M-BK- PATCH SCREW- I25025M(4.5Dx0.8T)-BK- PATCH ACER PART NO. KN.5120G.014 KN.1GB03.009 KN.1GB0B.005 47.TCXV1.001 47.TCXV1.002 47.TCXV1.003 47.TCXV1.004 47.TCXVN.005 23.TCXVN.001 23.TCXVN.002 6039B0009801 86.D03VN.004 86.AAMVN.001 86.AAMVN.002 86.TCXVN.001 86.TCXVN.002 Chapter 6...
  • Page 122 PHOTO SCREW SCREW SCREW SCREW SCREW Chapter 6 PARTNAME DESCRIPTON SCREW- I250100M(4.5DX0.8T)-BK- PATCH SCREW- I20050M(4.5Dx0.5T)-BK- PATCH SCREW- I25040M(4.5Dx0.8T)-BK- PATCH SCREW-I-M2.0-3.0-M- 4.0Dx0.3T-BK-PATCH "SCREW,I,M2.5,3.0mm,M, 4.5mm,0.8mm,BNI,PAT" ACER PART NO. 86.TCXVN.003 86.TCXVN.004 86.TCXVN.005 86.TCXVN.006 86.TCXVN.007...

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Travelmate 6410

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