Acer TravelMate 3000 Service Manual
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Acer TravelMate 3000 Service Manual

Acer TravelMate 3000 Service Manual

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See also: User Manual
Acer TravelMate 3000 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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  • Page 1 Acer TravelMate 3000 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 3000 service guide. Date Chapter Updates 2005/3/16 First Released Version...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Appendix A Model Definition and Configuration 90 TravelMate 3000 Series ......90 Appendix B Test Compatible Components 91 Microsoft®...

  • Page 7: Features

    System Specifications Features Below is a brief summary of TM3000 features: Performance Intel Dothan processor 730,740,750,760,770 Intel Celeron M 90um processor 350, 360, 370 ® Intel 915GM chipset 256/512 MB of DDRII533/DDRII 400 SDRAM standard, upgradeable to 2GB with dual soDimm modules 2.5”, 9.5mm, 40/60/80 GB and above high-capacity, Enhanced-IDE hard disk Display...

  • Page 8: Keyboard And Pointing Device

    One 4-in-1 card reader (MS/MS Pro/MMC/SD) Acer ezDock4 support DC-in jack for AC adaptor Security Kensington lock slot BIOS user and supervisor password support Software Acer Launch Manager Acer eManager Acer System Recovery CD Acer disc-to-disc recovery Norton AntiVirus ® ® Adobe Reader ® CyberLinlk...

  • Page 9: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 10: Board Layout

    Board Layout Top View Bottom View Chapter 1...
  • Page 11 Number CN10 CN11 CN12 CN13 CN14 CN15 CN16 CN17 CN18 CN19 CN20 CN21 CN22 CN23 CN24 CN25 Chapter 1 Item Modem cable Switch board Internal keyboard Touchpad board Bluetooth module MDC modem PC card Internal speaker Internal MIC RJ11/RJ45 Mini PCI slot RTC battery DDR2 slot Audio board...

  • Page 12: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Icon Item Display screen Also called LCD (liquid-crystal display), displays computer output. Launch keys Special keys for launching E-mail, Internet browser, eManager and frequently used programs.
  • Page 13 Chapter 1 Keyboard Inputs data into your computer Power button Turns the computer on and off...

  • Page 14: Front Closed View

    Front Closed View Icon Item Item Item NOTE: The Bluetooth and Wireless buttons and indicators only work on models with Bluetooth and Wireless features, respectively. Item Speakers Bluetooth communications Wireless communication Power indicator Description Battery indicator Description Speaker/Line-Out/ Headphone jack Description Microphone Infrared port...

  • Page 15: Left View

    Left View Item Item Icon Chapter 1 Description Description Item External display port Connects to a display device(e.g. external monitor, LCD projector) Network LAN Jack Connects to an Ethernet 10/100/1000 based network. RJ-11 Modem jack Connects to a phone line. Two USB 2.0 ports Connect to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera).

  • Page 16: Right Panel

    Right Panel Item Icon Item Item Description Item PC Card slot Description Description 4-in-1 card reader Note: Note: PC Card slot eject button One USB2.0 port IEEE 1394 port Ventilation Slots Security keylock Description Connects to one Type II CardBus PC Card. Accepts MS, MMC, MS PRO, and SD cards.

  • Page 17: Rear Panel

    Rear Panel Icon Item Chapter 1 Item Description Power jack Connectos to an AC adaptor Battery Nay Houses the computer’s battery pack 124-pin Acer ezDock Connects to Acer ezDock connector Description...

  • Page 18: Bottom Panel

    Bottom Panel Item Icon Description Item Battery bay Houses the computer’s battery pack Battery lock latches Lock the battery in place. cooling fan Helps keep th ecomputer cool. Note: Do not cover or obstruct the opening of the fan. Note Ventilation slots Enable the computer to stay cool.
  • Page 19 Indicators The computer has three easy-to-read status icons on the left side of the keyboard, and four located on the front of the computer. Icon Chapter 1 Function Caps lock Lights when Caps Lock is activated. Num lock Lights when Num Lock is activated. Lights when the disc drive is active Bluetooth Indicates that (optional) Bluetooth is...

  • Page 20: Launch Keys

    Web browser, the Acer Empowering Key, and a user programmable button. Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email and Internet programs, but can be reset by users. To set the mail, Web browser and programmable keys, run the acer Launch Manager.

  • Page 21: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Lock Key Caps Lock Caps Lock...

  • Page 22: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired action Num Lock on Desired Access...

  • Page 23: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows logo Application Chapter 1 Description Description Description Icon Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + Tab (Activates next taskbar button) + E (Explores My Computer)

  • Page 24: Hot Keys

    Description Function Hot key help Displays help on hot keys. Acer eSetting Launches the Acer eSetting in the Acer eManager set by the Acer Empowering key. Acer Launches the Acer ePowerManagement in the Acer ePowerManagement eManager set by the Acer Empowering key.
  • Page 25 Hot Key Icon Fn+w Fn+y Fn+x Fn+z Chapter 1 Function Volume up Increases the speaker volume. Volume down Decreases the speaker volume. Brightness up Increases the screen brightness. Brightness down Decreases the screen brightness Description...

  • Page 26: The Euro Symbol

    The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.

  • Page 27: Touchpad Basics

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
  • Page 28 Function Left Button(1) Scroll NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness. Right Scroll Button(4)

  • Page 29: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control...

  • Page 30: Lan Interface

    Slot 1 128MB 128MB 128MB 128MB 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB 1024MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
  • Page 31 Modem Interface Item Modem connector type Modem connector location Mini-Bluetooth Item Controller Interface MiniPCI Item Controller Interface Data throughput Protocol Interface Hard Disk Drive Interface Item Vendor & Model HGST Moraga Name S424040M9AT00 020ATMR04 80ATMR04 Capacity (GB) 40/60/80G Bytes per sector Logical heads Logical sectors Drive Format...
  • Page 32 Hard Disk Drive Interface Item DC Power Requirements Voltage tolerance 5V +/- 5% 8X DVD Dual Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) (1) Read DVD-ROM DVD+R DVD-R CD-RW CD-ROM (2) Write CD-R CD-RW High Speed CD-RW Ultra Speed CD-RW DVD+R DVD+R DL...
  • Page 33 Combo Drive Interface Item Performance Specification Transfer rate (KB/sec) (1) Read DVD-ROM CD-ROM DVD-Video DVD-R DVD-RW DVD-RAM DVD+R DVD+R DL DVD+RW CD-R/RW/ROM CD-DA(DAE) CD-DA(Audio out)/CD-I/ Video CD (2) Write CD-R LS-RW HS-RW US-RW DVD-R DVD-RW DVD+R DVD+R DL DVD+RW DVD-RAM (3) ATAPI Interface PIO mode DMA mode...
  • Page 34 Audio Interface Item Audio onboard or optional Mono or Stereo Resolution Compatibility Power support Sampling rate Sound Quality Internal speaker / Quantity USB Port Item Controller USB Compliancy Level OHCI Number of USB port Location Serial port function control IEEE 1394 Port Item Controller Number of IEEE 1394 port...
  • Page 35 System Board Major Chips Item Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller USB 2.0 MODEM Wireless 802.11a+b/a+b+g PCMCIA 3-in-1 card reader Keyboard Item Keyboard controller Keyboard vendor & model name Total number of keypads Windows logo key and Application key Multi-Language Battery...

  • Page 36: Lcd Inverter

    Item Pin 2 Pin 3 Pin 4 Pin 5 Item Vendor & model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch(mm) Pixel Arrangement Display Mode Typical White Luminance (cd/m also called Brightness Contrast Ratio Response Time (Optical Rise Time+Fall Time)msec Normal Input Voltage of Power Supply...

  • Page 37: System Power Management

    LCD Inverter Item Output voltage frequency (k Hz) AC Adaptor Item Vendor & model name Input Voltage input power rating Input Frequency Range Input AC current Output Voltage Output Current Inrush current Efficiency System Power Management ACPI mode Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3)(Sleeping State)

  • Page 38: Chapter 2 System Utilities

    System BIOS Version: S2B21 VGA BIOS Version: Alviso 3412 1A26 KBC Version: Serial Number: LXT123456705040104EF00 Asset Tag Number: Product Name: TravelMate 3000E Manufacturer Name: Acer UUID: 806C28107E640010B3FA00C09F77A8A6 Help ↑ ↓ Select Item ← → Exit Select Menu Chapter 2 during POST (when “Press <F2> to enter Setup” message is prompted...

  • Page 39: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
  • Page 40 System BIOS Version: S2B21 VGA BIOS Version: Alviso 3412 1A26 KBC Version: LXT123456705040104EF00 Serial Number: Asset Tag Number: Product Name: TravelMate 3000E Manufacturer Name: Acer UUID: 806C28107E640010B3FA00C09F77A8A6 Help Select Item ↑ ↓ ← → Exit Select Menu Parameter HDD Model Name This field displays the model name of HDD installed on Primary IDE master.
  • Page 41 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. Info. Main System Time: System Date: System Memory: Extended Memory: Video Memory Quiet Boot: Power on Display:...
  • Page 42 Parameter Quiet Boot Determines if Customer Logo will be displayed or not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enabled. Power on display Auto: During power process, the system will detect if any display device is connected on...
  • Page 43 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Info. Main Serial port A: Infrared Port:: Parallel port: Mode: Help ↑ ↓ Select Item ← → Exit Select Menu The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
  • Page 44 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main Supervisor Password Is: User Password Is: HDD Password Is: HDD Master ID: Set Supervisor Password Set User Passord Set HDD Password Password on Boot: Help ↑...

  • Page 45: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Supervisor Password is User Password is Set Supervisor Password Set User Password HDD Password Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.

  • Page 46: Removing A Password

    After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can opt to enable the Password on boot parameter. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key.
  • Page 47 If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message.
  • Page 48 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Info. Main +Hard Drive Floppy Devices CD-ROM/DVD Drive...

  • Page 49: Setup Defaults

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Discard Changes Save Changes Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in this screen.

  • Page 50: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 51: Chapter 3 Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers...

  • Page 52: General Information

    Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate 3000 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.

  • Page 53: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 54: Removing The Battery Pack

    Removing the Battery Pack Release the battery lock. Slide the battery latch. Remove the battery pack. Chapter 3...

  • Page 55: Removing The Minipci/Memory/Hdd Module/Keyboard

    Removing the miniPCI/Memory/HDD Module/Keyboard Removing the miniPCI and Memory Remove the two screws that secure the RAM door and remove the RAM door. Release the wireless antenna. Press the latch on left and right side to pop out the miniPCI and remove it. Press the latch on left and right side to pop out the memory and remove it.
  • Page 56 Remove the keyboard from the main unit. Chapter 3...

  • Page 57: Seperate The Lcd Module And Main Unit

    Seperate the LCD module and main unit Disconnect the function key board FFC from the mainboard. Disconnect the LCD cable from the mainboard. Disconnect the touchpad board FFC from the mainboard. Remove the three screws that secure the left and right hinge cover. Pull the left hinge up and slide it out as show.

  • Page 58: Disassemble The Main Unit

    Disassemble the main unit Separate upper and lower case Turn the main unit over. Remove the eighteen screws that secure the lower case. Detach the upper case from the lower case assembly. Removing the Bluetooth module Tear off the mylar on the Bluetooth cable Disconnect the Bluetooth cable from the mainboard.

  • Page 59: Removing The Mainboard From Lower Case

    Disconnect the MDC cable from the MDC board. Removing the audio module Remove the screw that secures the audio board. Remove the audio board from the mainboard. Removing the mainboard from lower case Press the button and remove the dummy card from the PCMCIA card slot. Disconnect the speaker cable from the mainboard.
  • Page 60 Remove the thermal module from the mainboard. 10. Tear off the mylar on the touchpad board FFC. 11. Disconnect the touchpad board FFC from the touchpad board. 12. Disconnect another FFC from the touchpad board. 13. Remove the two screws that secure the touchpad board. 14.

  • Page 61: Lcd Module Disassembly

    LCD module disassembly Remove the six screw pads. Remove the six screws that secure the LCD bezel. Release the latches one by one. disassembly pictures from left to right. Pull the bezel a little bit forward that paralleled LCD cover and remove the LCD bezel. Pull the inverter board out.
  • Page 62 13. Remove the wireless antenna from the cover assembly. 14. Remove the two screws that secure the left LCD bracket. 15. Remove the left LCD bracket from the LCD. 16. Remove the two screws that secure the right LCD bracket. 17.

  • Page 63: Hdd Disassembly And Reassembly

    HDD Disassembly and Reassembly Remove the two screws that secure the HDD holder on on side. Remove the two screws that secure the HDD holder on the other side. Lift up the HDD and remove it from the HDD holder. Place the HDD back to the HDD holder Secure the HDD with two screws on one side.

  • Page 64: Chapter 4 Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.

  • Page 65: System Check Procedures

    System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: Reconnect the external diskette drive/DVD-ROM module. Replace the external diskette drive/CD-ROM module. Replace the main board.

  • Page 66: Power System Check

    Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: Remove the battery pack. Connect the power adapter and check that power is supplied. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.

  • Page 67: Touchpad Check

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 68: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 69: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See “Keyboard or Auxiliary Input Device Check”...
  • Page 70 Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. Power-on indicator turns on and LCD is blank. Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Power-on indicator turns on and a blinking cursor shown on LCD during POST.

  • Page 71: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Disable shadow and execute code from the ROM. Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component...
  • Page 72 Code Chapter 4 Beeps Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Enable USB devices...
  • Page 73 Code Beeps Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 74 Code Chapter 4 Beeps Initialize notebook docking late Force check (optional) Extended checksum (optional) Redirect Int 15h to enable remote keyboard Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Redirect Int 10h to enable remote serial video Re-map I/O and memory for PCMCIA Initialize digitizer and display message.

  • Page 75: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.

  • Page 76: Pcmcia-Related Symptoms

    Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged System hang during POST PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.

  • Page 77: Peripheral-Related Symptoms

    Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. The system doesn't resume from standby mode after opening the lid of the portable computer. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the...
  • Page 78 Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Internal LAN does not work correctly NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 74. Chapter 4 Action in Sequence Phone cable...

  • Page 79: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.

  • Page 80: Undetermined Problems

    System Check” on page 60): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 81: Chapter 5 Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Chapter 5...

  • Page 82: Bottom View

    Bottom View Chapter 5...
  • Page 83 Number CN10 CN11 CN12 CN13 CN14 CN15 CN16 CN17 CN18 CN19 CN20 CN21 CN22 CN23 CN24 CN25 Chapter 5 Item Modem cable Switch board Internal keyboard Touchpad board Bluetooth module MDC modem PC card Internal speaker Internal MIC RJ11/RJ45 Mini PCI slot RTC battery DDR2 slot Audio board...

  • Page 84: Clear Cmos Procedure

    Clear CMOS Procedure Disassemble the base chassis. Remove CMOS battery. (CN19 on the bottom of MB) Discharge Capacitor. (C403 on the bottom of MB) Please refer to following image for location. Chapter 5...

  • Page 85: Chapter 6 Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 86: Exploded Diagram

    Exploded Diagram Item List Item Base assy Top cover assy RAM door assy Thermal module SOL-FOX assy PCMCIA Dummy card AU 12.1 LCD W/ANT STNB/S HDD door assy Description Q’ty Chapter 6...
  • Page 87 Item List Item MB assy DC/B assy Audio/B assy SW/B assy TP/B assy Hinge Cover-L assy Hinge Cover_R assy HDD IC25N060ATMR04-0 STN B/S K/B module(UI) Battery module(6 cell 3S2P) Battery module(3 cell 3S1P) Bluetooth module MTN1-USB 91.BU513.002 Modem 56K(MDC) Screw M2.5*6.0-I(NI)(NYLOK) Screw M2.0*4.0-I(NI)(NYLOK) Screw M2.0*7.0-I(NI)(NYLOK) Screw M2.0*5-I(NI)(NYLIK)D4 T0.8...
  • Page 88 Item LCD cover assy LCD bezel assy(TU) INV module(PI) ED1 Hinge BKT-L (AU) HInge BKT_R Cable assy AUO-12.1”WXGA LCD(TFT) 12.1” B121EW01 V1(WXGA) STN B/S Screw M2.0*2.5(NI)(NYLOK) Screw M2.0*5-I(NBI)(NYLOK)D4 T0.8 LCD Bezel rubber Description Q’ty Chapter 6...
  • Page 89 Item LCD rubber Down Screw M2.0*4.0-I(NI)(NYLOK) Chapter 6 Description Q’ty...

  • Page 90: Fru List

    FRU List TravelMate 3000 FRU List Picture Adapter Battery Boards Cables Partname And Description ADAPTER 65W 3 PIN DELTA SADP-65KB BF ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V BATTERY SANYO LI-ION 3S2P 6CELL 4800mAH BATTERY PANASONIC LI-ION 3S2P 6CELL...
  • Page 91 TravelMate 3000 FRU List Picture Case/Cover/Bracket Assembly Chapter 6 Partname And Description FFC CABLE - TP/B TO M/B FFC CABLE - FUNCTION/B TO MB MODEM CABLE BLUETOOTH CABLE POWER CORD US (3 pin) POWER CORD PRC ( 3 Pin) POWER CORD KOERA ( Pin)
  • Page 92 TravelMate 3000 FRU List Picture Communication Module Combo Module DVD RW Drive HDD/ Hard Disk Drive Partname And Description ZH1 HINGE COVER-L S/P ZH1 HINGE COVER-R S/P ZH1 RAM DOOR S/P WIRELESS LAN ANTENNA EXTERNAL COMBO MODULE PANASONIC UJDA-770 EXTERNAL COMBO MODULE LITEON LSC-...
  • Page 93 TravelMate 3000 FRU List Picture Keyboard Chapter 6 Partname And Description HDD HOLDER KEYBOARD US INTERNATIONAL KEYBOARD CHINESE KEYBOARD SPANISH KEYBOARD THAI KEYBOARD BRAZILIAN PROTUGESE KEYBOARD UK KEYBOARD GERMAN KEYBOARD ITALIAN FRENCH SWISS/G PORTUGUESE ARABIC BELGIUM SWEDEN CZECH HUNGAIAN NORWAY...
  • Page 94 TravelMate 3000 FRU List Picture LCD Inverter Board LCD Cable LCD CASE/COVER/BRACKET ASSEMBLY Memory Partname And Description ASSY LCD MODULE 12.1 IN. AU B121EW01 V.0 GLARE LCD TFT XGA 12.1 AU B121EW01 V.0 GLARE LK.12105.001 ASSY LCD MODULE 12.1 IN. AU B121EW01 V.1 NON-GLARE...
  • Page 95 TravelMate 3000 FRU List Picture MAINBOARD Heatsink Miscellaneous Screws Chapter 6 Partname And Description MEMORY MICRON 256MB/ 533MHZ, MT8HTF3264HDY-53EB2 MEMORY ELPIDA 256MB/ 533MHZ, U33256AGEPQ662A MEMORY SAMSUNG 512MB/ 533MHz, M470T3354BG0-CD5 MEMORY MICRON 512MB/ 533MHZ, MT8HTF6464HDY-53EA2 MEMORY ELPIDA 512MB/ 533MHZ, U33512AGEPQ672A MEMORY SAMSUNG 512MB/ 533MHz,...

  • Page 96: Appendix A Model Definition And Configuration

    Model Definition and Configuration TravelMate 3000 Series Model Number TM3002W PM740B N12.1WXGA N12.1WXGA TM3002W PM740B N12.1WXGA N12.1WXGA TM3002N PM740B N12.1WXGA WTCi Appendix A Memory (GB) SO256MBII N60GB NCB24X6P 4.2K 1394 SO256MBII N80GB NDU8X6P1 4.2K SO256MBII N60GB NCB24X6P 4.2K 1394 Appendix A...

  • Page 97: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® functions are tested under Windows XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 98: Microsoft® Windows® Xp Pro Environment Test

    ® ® Microsoft Windows Item Memory AC Adapter Battery XP Pro Environment Test Pentium M 730 (1.6G 2M 533FSB) BGA Pentium M 740 (1.73G 2M 533FSB ) BGA Pentium M 750 (1.87G 2M 533FSB ) BGA Pentium M 760 (2.0G 2M 533FSB) BGA Pentium M 770 (2.13G 2M 533FSB ) BGA 12.1"...
  • Page 99 Item Keyboard SmartCard 4-in-1 module (SD/MMS/MS/MS-Pro) MODEM + Bluetooth daughter Card Bluetooth Inverter Touchpad Appendix B Specifications TM4500/TM4000/TM2300 KEYBOARD DARFON US International TM4500/TM4000/TM2300 KEYBOARD DARFON Chinese TM4500/TM4000/TM2300 KEYBOARD DARFON Spanish TM4500/TM4000/TM2300 KEYBOARD DARFON Thai TM4500/TM4000/TM2300 KEYBOARD DARFON Brazilian Protugese TM4500/TM4000/TM2300 KEYBOARD DARFON Korea TM4500/TM4000/TM2300 KEYBOARD DARFON UK TM4500/TM4000/TM2300 KEYBOARD DARFON German TM4500/TM4000/TM2300 KEYBOARD DARFON Italian...

  • Page 100: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 101 Appendix C...

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