Multiplex FreshBlender Faq & Troubleshooting
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Multiplex FreshBlender Faq & Troubleshooting

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FAQ & Troubleshooting
Question or Issue
1.
Unit Down/ No Power / No Display ..............................2
2.
How to Make a Drink .........................................................3
3.
Sunshine Icon .......................................................................4
4.
Password Protected Screens ...........................................5
5.
Cleaning Expired .................................................................6
6.
Drink Icon Missing ..............................................................7
7.
How to Roll Product Bag ..................................................8
8.
How to Replace Product Bag ..........................................9
9.
Ice Not Dispensing .......................................................... 10
10. Drink Does Not Blend ..................................................... 11
11. Product Not Dispensing ................................................ 12
12. Underfilling the Cup ....................................................... 13
13. Overfilling the Cup .......................................................... 14
14. No Water ............................................................................. 15
15. High Product Temperature ........................................... 16
16. Motor Shaft Alignment .................................................. 17
17. How to Update Inventory ............................................. 18
18. How to Set Dispense Calibration ............................... 19
19. Shuttle and Rail ................................................................ 20

Important
If question is beyond this list, please call technical
service 1-800-689-0157.
Subject: FreshBlender FAQ & Troubleshooting
SCOPE: ALL MULTIPLEX FRESHBLENDERS
Page
2100 FUTURE DRIVE, SELLERSBURG, IN 47172
800-689-0157 OR 844-724-CARE
WWW.MULTIPLEXBEVERAGE.COM
MULTIPLEX
1 of 20
04/23/2020

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Summary of Contents for Multiplex FreshBlender

  • Page 1: Table Of Contents

    MULTIPLEX 2100 FUTURE DRIVE, SELLERSBURG, IN 47172 800-689-0157 OR 844-724-CARE WWW.MULTIPLEXBEVERAGE.COM FAQ & Troubleshooting Subject: FreshBlender FAQ & Troubleshooting SCOPE: ALL MULTIPLEX FRESHBLENDERS Question or Issue Page Unit Down/ No Power / No Display ......2 How to Make a Drink ............3 Sunshine Icon ...............4...

  • Page 2: Unit Down/ No Power / No Display

    Subject: FreshBlender FAQ & Troubleshooting Unit Down/ No Power / No Display • Is the power switch in the “ON” position? If not, move the switch to the “ON” position. • Is the power cord plugged in? • Verify the outlet has power Power “ON”...

  • Page 3: How To Make A Drink

    Subject: FreshBlender FAQ & Troubleshooting How to Make a Drink NOTE: Make sure correct cup size is being used. Follow prompts on screen to make a drink. 1. From Main Menu select TOUCH TO START 2. Select a category 3. Select a flavor 4.

  • Page 4: Sunshine Icon

    Subject: FreshBlender FAQ & Troubleshooting Sunshine Icon Appears in top left corner of touchscreen when a reminder or message about machine is available. Touch the Sunshine Icon to display reminders or messages. A few of the causes for the Sunshine Icon to appear: •...

  • Page 5: Password Protected Screens

    Subject: FreshBlender FAQ & Troubleshooting Password Protected Screens These screens are used to access important unit functions. 1. Touch the three corners of the touchscreen, starting with the lower left corner, lower right corner and then top right corner to access the Login Screen.

  • Page 6: Cleaning Expired

    Subject: FreshBlender FAQ & Troubleshooting Cleaning Expired NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. • Weekly cleaning is required every seven (7) days and machine will lockout when cleaning timer has expired. • Daily Cleaning is required every 24 hours, lockout is optional.

  • Page 7: Drink Icon Missing

    Subject: FreshBlender FAQ & Troubleshooting Drink Icon Missing NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. • Touch the SUN symbol for information. • Product is empty, expired or has incorrect inventory levels. See “How to Replace Product Bag” on page 9.

  • Page 8: How To Roll Product Bag

    Subject: FreshBlender FAQ & Troubleshooting How to Roll Product Bag 1. Unlock unit and open lower refrigerated cabinet. 2. Push latch down off pump, hold clean towels under pump to prevent product spills and slowly pull bin out to access product bag.

  • Page 9: How To Replace Product Bag

    Subject: FreshBlender FAQ & Troubleshooting How to Replace Product Bag NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. NOTE: Inventory level 8% or less is not enough to make a drink and product bag will need to be replaced. Procedure to Install a Product Bag 1.

  • Page 10: Ice Not Dispensing

    Subject: FreshBlender FAQ & Troubleshooting Ice Not Dispensing NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. • Is the water connected and shutoff valve open? • See “No Water” on page 15. NOTE: If water was off, it will take up to 20 minutes after reconnecting for ice maker production to begin.

  • Page 11: Drink Does Not Blend

    Subject: FreshBlender FAQ & Troubleshooting Drink Does Not Blend • Is the door shut? - Check to confirm top and bottom unit doors are completely closed and locked. • Is clear plastic shield in place? - Check the shield is installed correctly with all four (4) corners of shield correctly pushed into place.

  • Page 12: Product Not Dispensing

    Subject: FreshBlender FAQ & Troubleshooting Product Not Dispensing NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. • Verify the product bags are in place correctly in the cabinet. See “How to Replace Product Bag” on page 9. Confirm product bag pump is pushed into place.

  • Page 13: Underfilling The Cup

    Subject: FreshBlender FAQ & Troubleshooting Underfilling the Cup ALL PRODUCTS • Are the correct size cups being used? NOTE: Visit https://www.multiplexbeverage.com/Videos for • Check several drink combinations, a fruit base drink, a video instruction. shake base drink and a coffee base drink (non-shake SINGLE PRODUCT base) to verify ALL drinks are underfilling.

  • Page 14: Overfilling The Cup

    Subject: FreshBlender FAQ & Troubleshooting Overfilling the Cup • NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. SINGLE PRODUCT OVERFILLING • Are the correct size cups being used? See FIGURE 2. • Check the condition of the bag in the tray confirming it is loaded correctly and nothing is sitting on top of the bag adding pressure.

  • Page 15: No Water

    Subject: FreshBlender FAQ & Troubleshooting No Water • Confirm the water supply line is connected to the rear of the unit, labeled plain water. Reconnect the line if necessary. See FIGURE 1. • Is quick connect properly seated and connected to back of machine? See FIGURE 1.

  • Page 16: High Product Temperature

    Subject: FreshBlender FAQ & Troubleshooting High Product Temperature NOTE: Machine temperatures will be displayed on the MANAGER Menu, SERVICE INPUTS, TEMPERATURES Menu. NOTE: Unit temperature set point is 36 °F ±4 °F (2 °C ±2 °C). • Has the unit been off for more than 2 hours? •...

  • Page 17: Motor Shaft Alignment

    Subject: FreshBlender FAQ & Troubleshooting Motor Shaft Alignment NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. Product bag pump may not fully slide over motor shaft causing pump latch not to clip over pump easily. NOTE: Never force product bag pump over motor shaft. Forcing...

  • Page 18: How To Update Inventory

    Subject: FreshBlender FAQ & Troubleshooting How to Update Inventory NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. Several methods are available for adjusting product bag inventory. INVENTORY FILL LEVELS NOTE: Use Inventory Fill Levels to add a new bag to 100% fill level or remove a bag to 0% fill level.

  • Page 19: How To Set Dispense Calibration

    Subject: FreshBlender FAQ & Troubleshooting How to Set Dispense Calibration NOTE: Visit https://www.multiplexbeverage.com/Videos for video instruction. Gather the following supplies Digital Scale Set to ounces Empty & Clean Cups 1. Enter the Employee or Manager Menu. 2. Select the CALIBRATION button.

  • Page 20: Shuttle And Rail

    Subject: FreshBlender FAQ & Troubleshooting Shuttle and Rail Shuttle may not travel along rail correctly due to lack of cleaning, incorrect installation, missing magnets or being bumped. MAGNETS Shuttle has five (5) magnets on bottom. Magnets must be present and kept clean and free of debris. (See FIGURE 1)

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