PFU Limited ScanSnap iX500 Wi-Fi Setup Troubleshoot

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ScanSnap iX500

Wi-Fi Setup

Troubleshoot

--When you have a problem in initial setting--

PFU Limited

CONFIDENTIAL MATERIAL/RESTRICTED ACCESS

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Page 1 ScanSnap iX500 Wi-Fi Setup Troubleshoot --When you have a problem in initial setting-- PFU Limited All Rights Reserved, Copyright PFU LIMITED 2012 CONFIDENTIAL MATERIAL/RESTRICTED ACCESS All Rights Reserved, Copyright PFU LIMITED 2009...
Page 2 1. Preparation 2. Selecting a wireless 3. Entering a security key network 4. Other networks 5. WPS push-button method Installing ScanSnap Connect Application 7. Connecting to iX500 If you can not resolve a problem All Rights Reserved, Copyright PFU LIMITED 2012...
Page 3 00. If you can not resolve a problem If you can not resolve a problem, please contact a Support Center nearest you: http://www.fujitsu.com/global/contact/computing/scansnap_contact.html All Rights Reserved, Copyright PFU LIMITED 2012...
Page 5 01-1. Troubleshooting Problem Troubleshooting I can not enable the [Next] button. Verify the items listed on [Verification Items]. (Mac: [Continue] button) Try the items listed on [Troubleshooting Trials]. Go to Section Top Page All Rights Reserved, Copyright PFU LIMITED 2012...
Page 6 Has the computer just been started up, or resumed from the sleep mode? Detail Is the Wi-Fi switch of ScanSnap turned off? Detail Is ScanSnap being used by another device? Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 7 Rerun ScanSnap Wireless Setup Tool. Exit ScanSnap Wireless Setup Tool, and run ScanSnap Manager. Verify if ScanSnap Manager is connected to ScanSnap properly. Restart the computer. Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 9 Many network names Select the same network name as the network name in are indicated in one which the mobile device has been connected to? wireless access point. Go to Section Top Page All Rights Reserved, Copyright PFU LIMITED 2012...
Page 10 Is nothing indicated in the network name list of other wireless devices (iPhone, iPad, Android terminal, etc.)? Detail Have you configured any communication authorization settings on the wireless access point? Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 11 02-3. Troubleshooting Trials Restart the wireless access point. Wait some time, and then check the network names list. Turn OFF and then turn ON ScanSnap. Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 13 I cannot connect it even if I • Verify the items listed on [Verification Items]. have entered a security key. • Try the items listed on [Troubleshooting Trials]. Go to Section Top Page All Rights Reserved, Copyright PFU LIMITED 2012...
Page 14 Have you entered a security key that corresponds with the network name? Is a setting value of the security key correct? Detail Did an error occur with ScanSnap? Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 15 If the encryption method of the wireless access point is WEP, enter the first WEP key that is indicated in the manual or other documents bundled with the wireless access point when purchased. Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 17 I cannot connect it even if I • Verify the items listed on [Verification Items]. have entered SSID/Security • Try the items listed on [Troubleshooting Trials]. protocol/Encryption method/Security key. Go to Section Top Page All Rights Reserved, Copyright PFU LIMITED 2012...
Page 18 Is there any distance between ScanSnap and wireless access point? Is there anything that may block the signal (e.g. walls, metal boards, etc.) or an electromagnetic source? Detail Did an error occur with ScanSnap? Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 19 If the encryption method of the wireless access point is WEP, enter the first WEP key that is indicated in the manual or other documents bundled with the wireless access point when purchased. Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 21 05-1. Troubleshooting Problem Troubleshooting I pressed the button, but Verify the items listed on [Verification Items]. cannot connect it. Try the items listed on [Troubleshooting Trials]. Go to Section Top Page All Rights Reserved, Copyright PFU LIMITED 2012...
Page 22 Is there any distance between ScanSnap and wireless access point? Is there anything that may block the signal (e.g. walls, metal boards, etc) or an electromagnetic source? Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 23 05-3. Troubleshooting Trials If you cannot connect it after several trials of the setting by the WPS button, try the “Select wireless network”. Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 25 Troubleshooting I cannot find ScanSnap Verify the OS version of your devices in use because Connect Application. any OS versions that have not been supported are not displayed. Go to Section Top Page All Rights Reserved, Copyright PFU LIMITED 2012...
Page 27 I entered the password, but You may have either entered the wrong password, or it becomes an error. failed to enter the password. Enter the password which is displayed on the screen. Go to Section Top Page All Rights Reserved, Copyright PFU LIMITED 2012...
Page 28 Detail Is the mobile device connected to a wireless LAN environment? Detail Is the mobile device connected to the same wireless LAN as ScanSnap? Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 29 Turn OFF and then turn ON the mobile device. Launch ScanSnap Connect Application again. Go to [Settings]  [Connect to:]  [Specify IP address] of ScanSnap Connect Application, and specify a IP address. Go to Section Top Page Go to Troubleshooting All Rights Reserved, Copyright PFU LIMITED 2012...
Page 30 USB hub, connect the USB cable to the computer directly. • Unplug the USB cable from both the computer and ScanSnap, then plug it back again. Make sure to leave at least 5 seconds between unplugging and plugging operation of the cable. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 31 Is the power cable connected to ScanSnap and the AC outlet? Is the power cable connected to ScanSnap and the AC outlet? Connect the power cable to ScanSnap and the AC outlet. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 32 Is the ADF paper chute (cover) being open? Is the ADF paper chute (cover) being open? If the ADF paper chute (cover) is closed, turn ON ScanSnap by opening the ADF paper chute (cover). All Rights Reserved, Copyright PFU LIMITED 2012...
Page 33 When the startup of the computer is not complete or the computer is in the sleep mode, ScanSnap may be turned OFF. Wait until the [Scan] button on ScanSnap lights up. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 34 Is the Wi-Fi switch of ScanSnap being turned OFF? Is the Wi-Fi switch of ScanSnap being turned OFF? The wireless function is not available when the Wi-Fi switch of ScanSnap is turned OFF. Turn ON the Wi-Fi switch of ScanSnap. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 35 • A USB cable is not used to connect ScanSnap.  ScanSnap Manager is not connected to ScanSnap.  ScanSnap is not being updated or its logs are not being collected.  Are you not using ScanSnap Folder function? All Rights Reserved, Copyright PFU LIMITED 2012...
Page 36 Is it not indicated even if pressing the [Refresh] button? Is it not indicated even if pressing the [Refresh] button? Rerun this tool. Leave 60 seconds, and then press the [Update] button. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 37 Is nothing indicated in the network name list of other wireless devices (iPhone, iPad, Android terminal, etc.)? If that is the case, contact a manufacturer of the wireless device or wireless access point. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 38 Is the ADF paper chute (cover) being open? • Has the computer just been started up, or resumed from sleep mode? • Is the Wi-Fi switch of ScanSnap being turned OFF? • Is ScanSnap being used by another device? All Rights Reserved, Copyright PFU LIMITED 2012...
Page 39 If not, turn ON the wireless access point. Also, verify if there is no error or malfunction on the wireless access point. Refer to the manual of your wireless access point for more details about wireless access point errors. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 40 Also, communication in certain wireless channels may become unstable due to signal interference such as noise. In this case, change the value of the wireless channel on your wireless access point. Refer to the manual of your wireless access point for setting details. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 41 Also, the channel may be overlapping with another wireless access point. In that case, change the value of the wireless channel on your wireless access point. Refer to the manual of your wireless access point for more details on settings. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 42 Are you not looking for a different network name (SSID)? Are you not looking for a different network name (SSID)? Verify a network name on a label affixed to the wireless access point, or on the document bundled with the product. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 43 Have you entered a security key that corresponds with the network name? Some wireless access points may have many network names depending on the wireless access points. Thus, it is required to enter a security key that corresponds with each network name. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 44 ScanSnap, and then open the ADF paper chute (cover) to turn it ON. Restart your wireless access point and computer, and try again. Refer to the manual of your wireless access point for more details about using the wireless access point. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 45 When your wireless access point does not support WPS, configure the wireless settings manually. To check whether WPS is supported by the wireless access point or not, refer to the manual of your wireless access point. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 46 Is the WPS function of the wireless access point being enabled? If not, enable the WPS function of the wireless access point. Refer to the manual of your wireless access point for more details on settings. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 47 Is WEP used as the encryption method for the wireless access point? If WEP is used as the encryption method for the wireless access point, change the encryption method to such as WAP2(AES), and then try it again. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 48 The connection may fail if many of wireless access points have been waiting for connection by WPS. If that is the case, wait for a while, and then perform a wireless settings again manually using the WPS function. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 49 You may be required to press and hold the WPS button for a certain period of time in some wireless access points. Refer to the manual of your wireless access point. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 50 Enter the PIN code, which is to be displayed in the [ScanSnap Wireless Network Setup] window (PIN code input method), to the wireless access point. Refer to the manual of your wireless access point for how to enter a PIN code. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 51 Is the mobile device connected to a wireless LAN environment? Is the mobile device connected to a wireless LAN environment? If not, connect the mobile device to the same wireless access point as ScanSnap’s. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 52 If the network name (SSID) displayed is different from the one in which ScanSnap has been connected to, exit ScanSnap Connect Application, and have it connect to the same network name (SSID) as ScanSnap’s. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 53 In order to increase usable IP addresses, you may change the DHCP setting of wireless access point. Refer to the manual of your wireless access point for more details on wireless access point settings. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 54 • If all IP addresses have already been used for DHCP, specify a wider range to assign the IP address. Or, make another IP address available by disconnecting unused devices from the network. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 55 • Move ScanSnap and the wireless access point away from the following:  Obstacles that may block the signal (e.g. walls, metal boards, etc.)  Devices that may cause signal interference (e.g. microwaves, cordless phones, etc.) and wireless devices All Rights Reserved, Copyright PFU LIMITED 2012...
Page 56 Has an error occurred with the mobile device or in ScanSnap Connect Application? Has an error occurred with the mobile device or in ScanSnap Connect Application? Refer to the screens/manual of the mobile device or ScanSnap Connect Application, and take measures accordingly. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 57 The [ScanSnap Information] screen will appear. 3) Click the [Wireless diagnosis] button. The result is displayed. If the connection is not good, take measures according to the diagnosis. 4) Check the message, and click the [OK] button. All Rights Reserved, Copyright PFU LIMITED 2012...
Page 58 Is it not indicated even if changing an angle of ScanSnap? Is it not indicated even if changing an angle of ScanSnap? Change the direction of ScanSnap. All Rights Reserved, Copyright PFU LIMITED 2012...

PFU Limited ScanSnap iX500 Wi-Fi Setup Troubleshoot

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