Troubleshooting - Acer Extensa 7620 Service Manual

Troubleshooting

Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)
Power failure. (The power indicator does
not go on or stay on.)
POST does not complete. No beep or error
codes are indicated.
POST detects an error and displayed
messages on screen.
Other symptoms (i.e. LCD display problems
or others).
Symptoms cannot be re-created
(intermittent problems).
Chapter 4
Go To
"Power System Check" on page 107.
"Power-On Self-Test (POST) Error
Message" on page 110
"Undetermined Problems" on page 124
"Error Message List" on page 111
"Power-On Self-Test (POST) Error
Message" on page 110
Use the customer-reported symptoms and
go to "Power-On Self-Test (POST) Error
Message" on page 110
"Intermittent Problems" on page 123
"Undetermined Problems" on page 124
Chapter 4
105