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Acer Aspire 9920G Service Manual

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See also: User Manual

System Specification

Specification

Operating System

•
MS-DOS (Minimal)
®
•
Windows
XP SP2 Home / Professional
®
•
Windows
XP Professional x 64 Edition
®
•
Windows
XP Professional Media Center Edition
®
•
Windows
XP embeded
®
TM
•
Windows
Vista
•
Microsoft Vista upgrade support
•
Linux Suse v9.1 and Limpus v9.2 (Driver support
Platform
•
Intel® Centrino® Duo mobile processor technology
•
Intel® Core2 Duo mobile processor T7300/T7500/T7700 (4 MB L2 cache, 2/2.2 /2.4 GHz, 800 MHz
FSB), or T7100 (2 MB L2 cache, 1.8 GHz, 800 MHz), supporting Intel 64 architecture
Mobile Intel® PM965 Express Chipset
•
•
Intel® Wireless WiFi Link 4965AGN (dual-band quad-mode 802.11a/b/g/Draft-N) network
connection, supporting Acer SignalUp with InviLink Nplify wireless technology, or
Intel® PRO/Wireless 3945ABG (dual-band tri-mode 802.11a/b/g) network connection Wi-Fi
•
CERTIFIED® solution, supporting Acer SignalUp wireless technology

System Memory

•
DDR II 533/677 SDRAM memory interface design. 2 memory slots, 2GB maximum gmemory for one
Slotg. Total 4GB using two soDIMM modules
Display and Graphics
•
20.1"(1680X1050) WSXGA+ 300-nit Acer CrystalBrite
5 ms(Average gregy-to-grey) response time
•
Supporting simultaneous multi-window viewing via Acer GridVista
®
•
NVIDIA
GeForce8600M GT/GS with up to 1024 MB of TurboCache technology (256/512 MB of
dedicated GDDR2 VRAM, up to 768 MB of shared system memory).
•
Supporting NVIDIA
Acceleration, Microsoft
technology and PCI Express
•
Dual independent display
•
16.7 million colors
•
MPEG-2/DVD hardware-assisted capability (acceleration)
•
WMV9 (VC-1) and H.264 (AVC) support (acceleration)
•
S-video/TV-out (NTSC/PAL) support
Chapter 1
(Ultimate/Premium/Basic/Business)
T
®
TM
PureVideo
technology (WMV HD, High-Definition MPEG-2 Hardware
®
®
DirectX
9.0 and DirectX
featuring:
TM
high-brightness TFT LCD,16 ms(Typical on/off)/
TM
®
10. OpenEXR Hight Dynamic Range (HDR)
Chapter 1
1

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Summary of Contents for Acer Aspire 9920G

  • Page 1: System Specification

    Mobile Intel® PM965 Express Chipset • • Intel® Wireless WiFi Link 4965AGN (dual-band quad-mode 802.11a/b/g/Draft-N) network connection, supporting Acer SignalUp with InviLink Nplify wireless technology, or Intel® PRO/Wireless 3945ABG (dual-band tri-mode 802.11a/b/g) network connection Wi-Fi • CERTIFIED® solution, supporting Acer SignalUp wireless technology System Memory •...

  • Page 2: Input Devices

    • • S/PDIF (Sony/Philips Digital Interface) support for digital speakers MS-Sound compatible • Acer PureZone technology with two built-in stereo microphones featuring beam forming, echo • cancellation, and noise suppression technologies Storage Subsystemg • One or two 80/120/160/240/250 GB or larger hard disk drives Intel®...

  • Page 3: Power Subsystem

    5-in-1 card reader (SD/MMC/MS/MS PRO/xD) Power Subsystem • ACPI 2.0 CPU power management standards: Stand-by and Hibernation power-saving modes support • 71W 4800mAh 8-cell Li-Ion battery pack • Acer 2QuicCharge technology: • 80% charge in 1 hour • 2-hour rapid charge system-off •...

  • Page 4: How Do I Check For Viruses

    Norton Internet Security Norton Internet Security is an anti-virus utility that can protect against viruses, keeping your data safe and secure How do I check for viruses? Double-click the Norton Internet Security icon on the Windows desktop. 2Select Tasks & Scans. Select Run Scan to scan your system.

  • Page 5: Block Diagram

    Block Diagram Chapter 1...

  • Page 6: Outlook Tour

    Comfortable support area for your hands when you use the computer. Turns the computer on and off. Buttons for launching frequently used programs For use with Acer Arcade and other media playing programs. Chapter 1...

  • Page 7: Closed Front View

    Closed Front View Icon Item Power indicator Battery indicator Bluetooth communication button/ indicator Wireless communication button/ indicator Infrared port Microphone-in jack Line-in jack Headphones/speaker/ line-out jack Latch Chapter 1 Description Indicates the computer’s power status. Indicates the computer’s battery status. Enables/disables the Bluetooth communication.

  • Page 8: Left View

    ExpressCard/34 slot 5-in-1 card reader PC Card slot PC Card slot eject button Latch Right View Item Acer Media Bay optical drive Optical disk access indicator Optical drive eject button Emergency eject hole USB 2.0 port Modem (RJ-11) port Item Connects to IEEE 1394 devices.

  • Page 9: Rear View

    Rear View Icon Item S-video port/TV out port (NTSC/PAL) port Ethernet (RJ-45) port Serial port Digital Video Interface - Digital port External display (VGA) port DC-in jack Kensington lock slot Ventilation slots Parallel port TV-in port AV-in port Chapter 1 Description Connects to a television or display device with S-video input.

  • Page 10: Base View

    Base View Item Ventilation slots and cooling fan Memory compartment Battery lock Battery latch Battery bay Hard disk bay Sub woofer Description Ebable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan Houses the computer’s main memory Locks the battery in position.
  • Page 11 Indicators The computer has eight several easy-to-read status indicators, including five on the front panel. The power, battery and wireless communication status indicators are visible even when the LCD display is closed. Icon Item Num Lock Caps Lock Bluetooth Wireless LAN Power Battery Note: The light shows amber when the battery is charging.
  • Page 12 Acer Empowering Key Although the mail and web browser buttons are pre-set to E-mail and Internet programs, they can be redefined by users. To set the web browser, mail and programmable buttons, run the Acer Launch Manager. Easy-launch button...

  • Page 13: Touchpad Basics

    Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimumg comfort and support. Touchpad Basics The following items will show you how to use the touchpad.
  • Page 14 Mouse settings in Windows Control Panel. Chapter 1...

  • Page 15: Using The Keyboard

    Using the Keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and Embedded Numeric Keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters are typed in uppercase.
  • Page 16 Icon Windows key Press alone. This key has the same effect as clicking on the Windows Start button. It launches the Start menu. It can also be used with other keys to provide a variety of functions: network domain), or switch users (if you're not connected to a network domain) + <R>: Open the Run dialog box.

  • Page 17: Special Keys

    You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. Chapter 1 Function Hot key help Displays help on hotkeys. Acer eSettings Launches the Acer eSettings in Acer Empowering Technology. Acer ePower Launches the Acer ePower Management in Acer Management Empowering Technology.
  • Page 18 The Euro symbol 1. Open a text editor or word processor. Either directly press the < press the<5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information.

  • Page 19: Acer Orbicam

    225-degree ergonomic rotation allows you to capture high-resolution photos or videos up front or at the back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so you transmit the best video conference quality over an instant messenger service.

  • Page 20: Launching The Acer Orbicam

    Launching the Acer OrbiCam To launch the Acer OrbiCam, double-click on the Acer OrbiCam icon on the desktop, or click Start > All Programs > Acer > Acer OrbiCam. The Acer OrbiCam capture window will appear as below. Changing the Acer OrbiCam Settings...
  • Page 21 Options Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window size, preview settings, and the folder for captured photos or videos. Chapter 1...

  • Page 22: Camera Settings

    Camera Settings Basic Settings Click the Camera Settings icon on the bottom right corner of the capture display, then select Camera Settings from the pop-up menu. You can adjust the Video, Audio, and Zoom/Face tracking options from this window. Chapter 1...
  • Page 23 Capturing Photos/Videos To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired angle, then click the Take a Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows Media Player automatically launches to display or play a preview of the photo/video clip.

  • Page 24: Using The Acer Orbicam As Webcam

    The Acer OrbiCam is automatically selected as the capture device of any instant messenger (IM) application. To use the Acer OrbiCam as a webcam, open the IM service, then select the video/webcam feature. You can now broadcast from your location to an IM partner anywhere in the world.
  • Page 25 3. Click VisageON to display a menu that allows to change the configuration of the camera, face tracking and video effects settings. Chapter 1...

  • Page 26: Acer Empowering Technology

    Technology password. Right click on the Empowering Technology toolbar and select Password Setup to do so. If you do not initialize the Empowering Technology password, you will be prompted to do so when running Acer eLock Management or Acer eRecovery Management for the first time.

  • Page 27: Acer Enet Management

    Acer eNet Management Acer eNet Management helps you to quickly and easily connect to both wired and wireless networks in a variety of locations. To access this utility, either click on the Acer eNet Management icon on your notebook, or start the program from the Start menu.

  • Page 28: Acer Epower Management

    Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface. AC Mode (Adapter Mode) The default setting is Maximum Performance. You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: wireless LAN, Bluetooth, CardBus, fireware (1394), wired LAN and optical device if supported.
  • Page 29 Reload factory defaults. • Select what actions to be taken when the cover is closed or the power button is pressed. • Set passwords for accessing the system after Hibernation or Stand-by. • View information about Acer ePower Management. Chapter 1...
  • Page 30 Chapter 1...

  • Page 31: Acer Epresentation Management

    Acer ePresentation Management Acer ePresentation Management lets you project your computer’s display to an external device or projector using the hotkey: <Fn> + <F5>. If auto-detection hardware is implemented in the system and the external display supports it, your system display will be automatically switched out when an external display is connected to the system.
  • Page 32 Acer TPM-Based eDataSecurity Management Acer TPM-based eDataSecurity Management is a handy file encryption utility that protects the files from being accessed by unauthorized persons. It is conveniently integrated with Windows Explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook.
  • Page 33 Chapter 1...

  • Page 34: Acer Erecovery Management

    Recovery from CD or DVD Note: If the computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s System backup to optical disk feature to burn a backup image to CD or DVD. To ensure the best results when recovering the system using a CD or Acer eRecovery Management, detach all peripherals (except external Acer ODD, if equipped), including the Acer ezDock.
  • Page 35 • Provides a simple graphical user interface for navigation. • Displays general system status and advanced monitoring for power users on Acer computer. Chapter 1...

  • Page 36: Acer Eperformance Management

    Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of the Acer notebook. It provides an express optimization method to release unused memory and disk space quickly. The user can also enable advanced options for full control over the following options: •...

  • Page 37: Using The System Utilities

    Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start > All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below: Double (vertical), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently.

  • Page 38: Launch Manager

    Note: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application. Chapter 1...

  • Page 39: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage CPU Fan True Value Table CPU Temperature Core 0 Core 1 BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size BIOS package Supported protocols BIOS password control NOTE:...
  • Page 40 System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Supports DIMM package Memory module combinations Memory Combinations Slot 1 128MB 128MB 128MB 128MB 128MB...
  • Page 41 reversed. LAN Interface Item Chipset Supports LAN protocol LAN connector type LAN connector location Features Modem Interface Item Data modem data baud rate (bps) Supports modem protocol Modem connector type Modem connector location Bluetooth Interface Item Chipset Data throughput Protocol Interface Connector type Hard Disk Drive Interface...
  • Page 42 Hard Disk Drive Interface Item Data transfer 100 MB/Sec. rate Ultra DMA mode-5 (host~buffer, Mbytes/s) DC Power Requirements Voltage 5V(DC) +/- 5% tolerance DVD-SuperMulti Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage...
  • Page 43 Video Interface Item Chipset Package Interface Supports ZV (Zoomed Video) port Video Memory Item Chipset Memory size Interface USB Port Item Chipset USB Compliancy Level OHCI Number of USB port Location Serial port function control PCMCIA Port Item PCMCIA controller Supports card type Number of slots Access location...
  • Page 44 System Board Major Chips Item USB 2.0 Super I/O controller MODEM Bluetooth Wireless 802.11 a+b+g PCMCIA Audio Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell...
  • Page 45 LCD 20.1” inch Item Typical White Luminance (cd/m also called Brightness Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall Time)msec Nominal Input Voltage VDD Typical Power Consumption (watt) Weight Physical Size(mm) Electrical Interface Support Color Viewing Angle (degree) Horizontal: Right/Left Vertial: Upper/Lower °...
  • Page 46 System Power Management ACPI mode Suspend to RAM (S3) Save to Disk (S4) System Fan True Value Table Power Management CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode Also called Hibernation Mode.

  • Page 47: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 48: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys . To choose a parameter, use the cursor up/down keys . To change the value of a parameter, press F5 or F6. A plus sign (+) indicates the item has sub-items.
  • Page 49 Information NOTE: The system information is subject to different models. Parameter CPU Type This field shows the CPU type of the system. CPU Speed This field shows the CPU speed of the system. IDE0 Model Name This field shows the model name of HDD installed on system. IDE1 Model Name This field shows the model name of HDD installed on system System BIOS version...

  • Page 50: Main Screen

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. Chapter 2...
  • Page 51 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. The hours are displayed with 24-hour format. System Date Sets the system date. System Memory This field reports the memory size of the system.
  • Page 52 Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Serial port A Parallel port Description Displays the settings of the serial port Shows the settings of the parallel port Option AUTO...
  • Page 53 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...

  • Page 54: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter User Password is Supervisor Password is Set User Password Set Supervisor Password Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.

  • Page 55: Changing A Password

    Type the current password in the Enter Current Password field and press Enter. Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. When you have changed the settings, press F10 to save the changes and exit the BIOS Setup Utility. Changing a Password Use the cursor up/down key to highlight to highlight the Set Supervisor Password parameter and press the Enter key.
  • Page 56 If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
  • Page 57 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive, wake up on LAN, USB KEY and the CD- ROM in module bay.
  • Page 58 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.

  • Page 59: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
  • Page 60 Chapter 2...

  • Page 61: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 9920 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...

  • Page 62: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 63: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 64 Screw List Item Description SCREW M2.5*3(NL) SCREW M2.5*6(NL) SCREW M2.5*10(NL) SCREW M2.5*15(NL) SCREW M2*2.2 SCREW M2*3(NL) SCREW M2*4 SCREW M3*4(NL) SCREW D-SUB 4#X40* 1/5-NI (NL) Part Number 86.TAVV5.001 86.TAVV5.002 86.TAVV5.003 86.TAVV5.004 86.TAVV5.005 86.TAVV5.006 86.TAVV5.007 86.TAVV5.008 86.TAVV5.009 Chapter 3...

  • Page 65: Removing The Battery Pack

    Removing the Battery Pack Release the battery. Slide the battery latch then remove the battery. Chapter 3...
  • Page 66 Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/ System Fan/Thermal Modules/CPU and the LCD Module Removing the HDD Remove the three screws fastening the HDD door. Detach the HDD door from the notebook. Then disconnect the two HDD as shown (Some notebooks may have only one HDD). Removing the Memory Module Remove the four screws holding the CTO cover.
  • Page 67 Disconnect the main and auxiliary antennae from the wireless LAN card. Then take out the wireless LAN card from the main unit. 10. Remove the two screws fastening the TV tuner card. 11. Disconnect the TV-in cable then remove the TV tuner card. 12.
  • Page 68 Removing the Thermal Modules and the CPU 18. Remove the two screws holding the finger heatsink. 19. Detach the finger heatsink from the main board. 20. Then take out the CPU heatsink from the main board. 21. Use a flat screwdriver to release the CPU lock (Turn counter clock-wise) then remove the CPU carefully. 22.
  • Page 69 Removing the ODD and Dummy cards 26. Remove the screw fastening the optical disk drive module on the bottom. 27. Use a tool to push the optical disk drive module outwards and remove the ODD module. 28. Then remove the PC dummy card. 29.

  • Page 70: Removing The Lcd Module

    Removing the LCD Module 30. Detach the middle cover from the rear side as shown. 31. Then detach the middle cover from the front side and remove it. 32. Take out the LCD cable from the groove. 33. Disconnect the LCD cable from the main board. 34.

  • Page 71: Disassembling The Main Unit

    Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Release the four keyboard lock as shown (Use a flat screwdriver and push the keyboard lock upwards). Turn over the keyboard as the image shows. Disconnect the Keyboard FFC from the main board Then remove the keyboard from the main unit.

  • Page 72: Disassembling The Lower Case Assembly

    Disassembling the Lower Case Assembly 11. Disconnect the bluetooth cable from the main board and detach the bluetooth module fromt the lower case. 12. Remove the two screws fastening the modem board and disconnect the modem board from the main board.

  • Page 73: Disassembling The Upper Case Assembly

    16. Remove the three screws holding the IO board to the lower case. 17. Detach the IO board from the lower case. 18. Then detach the modem cable (with RJ11 connector) from the lower case. 19. Remove MB fom lower case. 20.
  • Page 74 Detach the touchpad bracket from the upper case. Remove the touchpad board from the upper case. Disconnect the touchpad to touchpad board FFC then remove the FFC and the touchpad. Disconnect the launch board FFC from the launch board and the media board and remove the FFC. Remove the three screws fastening the media board to the upper case.
  • Page 75 12. Disconect the audio board cable from the audio board and remove the cable. 13. Disconnect the microphone cable and remove the audio board. 14. Carefully take out the microphone cable and the microphones from the lower case. 15. Detach and disconnect the launch board cable and remove it. 16.
  • Page 76 Chapter 3...

  • Page 77: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the eight screw rubber as shown. Then remove the eight screws fastening the LCD bezel. Detach the LCD bazel from the LCD module carefully. Disconnect the CCD cablem from the CCD board. Then remove CCD module. Take out the LCD from the LCD panel.
  • Page 78 11. Remove the two screws fastening the wireless antenna set and take out the antenna set from the LCD panel. Chapter 3...

  • Page 79: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the four screws holding the HDD (hard disk drive) foil; two on each side. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module Remove the two screws holding the optical bracket. Then remove the optical bracket from the optical disk drive.
  • Page 80 Chapter 3...

  • Page 81: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 82: System Check Procedures

    System Check Procedures External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: Boot from the diagnostics diskette and start the diagnostics program.
  • Page 83 Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list: “Check the Power Adapter” on page 82 “Check the Battery Pack”...

  • Page 84: Check The Power Adapter

    Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 85: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
  • Page 86 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 87: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
  • Page 88 Error Message List Error Messages Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
  • Page 89 Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

  • Page 90: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 91 Code Chapter 4 Beeps 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
  • Page 92 Code Beeps Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 93 Code Code Chapter 4 Beeps Unknown interrupt Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...

  • Page 94: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 95 Power-Related Symptoms Symptom / Error Battery can’t be charged PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
  • Page 96 Power Management-Related Symptoms Symptom / Error Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems.

  • Page 97: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 98: Undetermined Problems

    System Check” on page 80.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 99: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Chapter 5...
  • Page 100 Chapter 5...
  • Page 101 Bottom View Chapter 5...
  • Page 102 Chapter 5...
  • Page 103 Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 104 INTEL 4965AGN MOW2 MINI PCI MINI WIRELESS BOARD 802.11 A/B/G MOW1 INTEL MM872612 WIRELESS LAN BOARD 802.11AGN INTEL 4965AGN ROW MINI PCI WIRELESS LAN BOARD 802.11AG INTEL 4965AG MOW1 MINI PCI Acer Part No. AP.13501.006 AP.13503.006 BT.00803.019 BT.00804.016 54.AAMVN.004 54.TCXVN.001 KI.GLN01.002...
  • Page 105 AUDIO BOARD TOUCHPAD BOTTON BOARD POWER CORD 3PIN USA POWER CORD 3PIN EUR POWER CORD AUSTRALIA W/LABEL POWER CORD 3PIN UK POWER CORD 3PIN CHINA POWER CORD 3PIN SWISS Acer Part No. KI.KDN01.007 KI.KDN01.008 55.AKE0N.004 55.AKE0N.002 55.AKE0N.003 55.AAMVN.013 55.AKE0N.001 55.AAMVN.005 27.AAMVN.001...
  • Page 106 HOT KEYBOARD CABLE MEDIA BOARD CABLE IR CABLE 8PIN (VERSION A05) AUDIO BOARD CABLE BUTTON BOARD CABLE 6 PINS BUTTON BOARD CABLE 12 PINS MODEM CABLE WITH RJ11 CONNECTOR Acer Part No. 27.AAMVN.007 27.AAMVN.008 27.AAMVN.009 27.AAMVN.010 27.AAMVN.011 60.TLK0N.003 50.AAMVN.003 50.AAMVN.004 50.AAMVN.031...
  • Page 107 Category Chapter 6 Part Name and Description LOWER CASE UPPER CASE MIDDLE COVER ASSY THERMAL COVER SUPPORT COVER HDD COVER Acer Part No. 60.AAMVN.001 60.AKE0N.001 60.AAMVN.003 60.AAMVN.004 60.AAMVN.005 42.AAMVN.001...
  • Page 108 CPU INTEL CORE2DUAL T7100 PGA 1.8G 2M 800 CPU INTEL CORE2DUAL T7300 PGA 2.0G 4M FSB800 CPU INTEL CORE2DUAL T7500 PGA 2.2G 4M FSB800 CPU INTEL CORE2DUAL T7700 PGA 2.4G 4M FSB800 Acer Part No. 42.AAMVN.002 42.AAMVN.003 42.AAMVN.004 33.AAMVN.001 KC.71001.DTP KC.73001.DTP KC.75001.DTP KC.77001.DTP...
  • Page 109 ASSEMBLY SUPLER MULTI MODULE OPTICAL BRACKET SUPER MULTI BEZEL GBASE DVD-RW DRIVE 8X SUPER MULTI TOSHIBA TS-L632D W/O BEZEL DVD-RW DRIVE 8X SUPER MULTI GBASE PHILIPS DS-8A1P LF W/O BEZEL Acer Part No. 33.AAMVN.002 42.AAMVN.016 KV.00101.003 6M.AKE0N.001 33.AAMVN.002 42.AAMVN.013 KU.00809.019...
  • Page 110 DL030J HDD 160GB 5400RPM SATA HITACHI HTS541616J9SA00 SURUGA-B LF F/ W:C70P HDD 160GB 5400RPM SATA WD WD1600BEVS-22RST0 ML80 LF HDD 250GB 5400RPM SATA WD WD2500BEVS-22UST0 ML125 LF F/ W:01.01A01 Acer Part No. KU.0080D.027 23.AAMVN.003 KH.08007.021 KH.08008.033 KH.12001.031 KH.12004.006 KH.12007.010 KH.12008.018 KH.16001.026...
  • Page 111 KEYBOARD 17KB-FV2 105KS BLACK GREEK NO SPONGE KEYBOARD 17KB-FV2 106KS BLACK CANADIAN FRENCH NO SPONGE KEYBOARD 17KB-FV2 106KS BLACK NORWEGIAN NO SPONGE KEYBOARD 17KB-FV2 106KS BLACK HUNGARIAN NO SPONGE Acer Part No. 42.AAMVN.005 60.AKE0N.003 60.AKE0N.002 33.AKE0N.003 33.AKE0N.002 KB.INT00.105 KB.INT00.107 KB.INT00.110 KB.INT00.109...
  • Page 112 WIRELESS ANTENNA FOR 20.1IN. CCD MODULE 0.3M BISON BN30V6O714320 CCD BRACKET LCD BEZEL 20" W/LOGO LCD COVER 20" W/LOGO LCD BARCKET L W/HINGE 20.1IN. LCD BARCKET R W/HINGE 20.1IN. Acer Part No. KB.INT00.116 KB.INT00.108 KB.INT00.111 KB.INT00.136 KB.INT00.135 KB.INT00.113 6M.AKE0N.003 50.AF60N.001 25.AAMVN.002...
  • Page 113 EXTERNAL ANTENNA SET REMOTE CONTROLLER RC803V TC WITH DANULE SNOWFLAKE REMOTE CONTROLLER RC803V EN WITH DANULE SNOWFLAKE REMOTE CONTROLLER RC803V EU WITH DANULE SNOWFLAKE REMOTE CONTROLLER RC803V SC WITH DANULE SNOWFLAKE Acer Part No. LK.20105.016 MB.AJH0B.001 KN.51203.032 KN.5120B.023 KN.5120G.019 KN.1GB03.014 KN.1GB0B.011 KN.1GB0G.006 47.AAMVN.001...
  • Page 114 Part Name and Description MICROPHONE SPEAKER SET SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW SCREW 4.5Dx0.8T NI-PATCH Acer Part No. 23.AAMVN.001 23.AAMVN.002 86.AAMVN.001 86.AAMVN.002 86.AAMVN.003 86.AAMVN.004 86.AAMVN.005 86.AAMVN.006 86.AAMVN.007 86.AAMVN.008 86.AAMVN.009 86.AAMVN.010 86.AAMVN.011 86.AAMVN.012 86.AKE0N.001...

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