Page 1 ST-2000 User's Guide...
Page 3: Table Of Contents
Android Printing Using the Epson Print Enabler ................27 Using Fire OS Printing ........................27 Using Windows 10 Mobile Printing ....................28 Using Epson Print and Scan App with Windows Tablets ..............28 Wi-Fi Networking ............................30 Network Security Recommendations ....................30 Wi-Fi Infrastructure Mode Setup......................
Page 4 Loading Paper in the Sheet Feeder....................49 Paper Loading Capacity ........................53 Double-sided Printing Capacity ......................53 Compatible Epson Papers........................55 Borderless Paper Type Compatibility ....................56 Paper or Media Type Settings - Printing Software................57 Selecting the Paper Settings - Control Panel ..................57 Paper or Media Type Settings - Control Panel................
Page 5 Changing the Language of the Printer Software Screens ............88 Changing Automatic Update Options .................... 89 Printing with the Built-in Epson Driver - Windows 10 S............... 90 Selecting Print Settings - Windows 10 S..................90 Printing on a Mac ..........................94 Selecting Basic Print Settings - Mac .....................
Page 6 Additional Scanning Settings - Main Settings Tab ............... 121 Additional Scanning Settings - Advanced Settings Tab ............... 121 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........122 Image Format Options......................... 123 Scan Resolution Guidelines ......................124 Using Memory Cards with Your Product ....................
Page 7 Checking Ink Levels on Your Product..................139 Checking Ink Levels - Windows....................140 Checking Ink Levels - Mac......................141 Disabling Special Offers with Windows ..................142 Purchase Epson Ink ......................... 143 Ink Bottle Part Numbers....................... 144 Refilling the Ink Tanks ........................144 Adjusting Print Quality..........................150 Print Head Maintenance........................
Page 8 Product Status Messages ........................ 175 Message Appears Prompting You to Reset Ink Levels..............176 Running a Product Check ........................ 177 Resetting Control Panel Defaults ..................... 179 Solving Setup Problems ........................179 Noise After Filling the Ink ......................180 Software Installation Problems ....................180 Control Panel Setup Problems ....................
Page 9 Incorrect Colors ........................... 205 Solving Scanning Problems ......................206 Scanning Software Does Not Operate Correctly ................. 206 Cannot Start Epson Scan 2 ......................207 Solving Scanned Image Quality Problems ..................208 Image Consists of a Few Dots Only..................... 208 Line of Dots Appears in All Scanned Images................208 Straight Lines in an Image Appear Crooked ................
Page 10 Binding Arbitration and Class Waiver ....................229 Trademarks ............................233 Copyright Notice..........................233 libTIFF Software Acknowledgment....................234 A Note Concerning Responsible Use of Copyrighted Materials........... 234 Default Delay Times for Power Management for Epson Products ..........235 Copyright Attribution ........................235...
Page 11: St-2000 User's Guide
ST-2000 User's Guide Welcome to the ST-2000 User's Guide. For a printable PDF copy of this guide, click here.
Page 12: Product Basics
Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Control Panel See these sections to learn about the control panel and select control panel settings.
Page 13: Status Icon Information
power button and light home button LCD screen help button stop button back button Arrow buttons and OK button reset button start button Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description No Wi-Fi connection.
Page 14: Entering Characters On The Lcd Screen
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To scroll through the characters, press the up or down arrow button. • To change the character case or type, press the reset button.
Page 15 2. Press the arrow buttons to select Settings and press the OK button. 3. Select Printer Setup and press the OK button. 4. Select Language and press the OK button. 5. Select a language and press the OK button. 6. Press the home button to exit.
Page 16: Product Parts Locations
Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front Rear paper feed Paper support Feeder guard Edge guides Output tray Parent topic:...
Page 17: Product Parts - Inside
Product Parts - Inside Document cover Scanner glass Scanner unit Control panel...
Page 18: Product Parts - Back
Memory card slot Ink tank cover Ink tanks Ink tank unit Print head Parent topic: Product Parts Locations Product Parts - Back...
Page 19: Using Power Saving Settings
Rear cover (duplexer) AC inlet USB port Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources. Changing the Sleep Timer Setting from the Control Panel Changing the Power Off Timer Setting from the Control Panel Parent topic:...
Page 20: Changing The Power Off Timer Setting From The Control Panel
4. Select Sleep Timer and press the OK button. You see this screen: 5. Press the left or right arrow button to move the cursor and press the up or down arrow button to adjust the number of minutes of inactivity before the product enters sleep mode. Then press the OK button.
Page 21 You see this screen: 4. Select Power Off Timer and press the OK button. You see this screen: 5. Select the length of time after which you want the product to automatically turn off when it is not in use. Then press the OK button. 6.
Page 22: Epson Connect Solutions For Smartphones, Tablets, And More
• Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with the Epson iPrint Mobile App. Setting Up Epson Connect Services...
Page 23: Using Epson Email Print
Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
Page 24: Using The Epson Iprint Mobile App
Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.
Page 25: Using Airprint
5. Enter the email address and optional access key of your Epson product during Remote Print setup. 6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.
Page 26: Using Google Cloud Print
Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below.
Page 27: Android Printing Using The Epson Print Enabler
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 28: Using Windows 10 Mobile Printing
There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.
Page 29 Parent topic: Product Basics Related topics Wi-Fi Networking...
Page 30: Wi-Fi Networking
Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Page 31: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 32: Selecting Wireless Network Settings From The Control Panel
The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 33 6. Enter your wireless password (or network name and then password). • To scroll through the characters, press the up or down arrow button. • To move the cursor to the right, press the right arrow button. • To change the character case or type, press the reset button.
Page 34: Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. Epson product Computer with a wireless interface Other wireless device...
Page 35 You see this screen: 3. Press the arrow buttons to select Wi-Fi Direct and press the OK button. 4. Press the OK button until you see the network name and password on the LCD screen. 5. Press the down arrow button and press the OK button to change the Wi-Fi Direct password. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the password.
Page 36 6. Enter your Wi-Fi Direct password. Note: Your password must be at least 8 and no more than 22 characters long. • To scroll through the characters, press the up or down arrow button. • To move the cursor to the right, press the right arrow button. •...
Page 37: Wi-Fi Protected Setup (Wps)
Parent topic: Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point.
Page 38: Printing A Network Status Sheet
If the network connection is successful, the icon is displayed on the LCD screen. Note: If the icon is not displayed on the LCD screen, repeat these steps to try again. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet for detailed information about your product's network status.
Page 39: Printing A Network Connection Report
You see this screen: 5. Press the start button to print the network status sheet. If you want to cancel the operation, press the stop button. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi Networking Printing a Network Connection Report...
Page 40 You see a screen like this: 3. Press the arrow buttons to select Network Settings and press the OK button. 4. Press the arrow buttons to select Connection Check and press the OK button. 5. Press the start button to print the network connection report. Examine the error codes and solutions shown on the network connection report.
Page 41: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 42 Error code and message Solution E2, E3, or E7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 43 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 44 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 45 Error code and message Solution Make sure other devices on the network are turned on and do the following: Confirm the following • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 46: Changing Or Updating Network Connections
Network Environment Messages Message Solution The same SSID may be set on several Check the settings on your router and other access points access points. to make sure each one uses a different SSID. The Wi-Fi environment needs to be Move your product closer to your router or access point, improved.
Page 47: Changing A Usb Connection To A Wi-Fi Connection
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 48: Disabling Wi-Fi Features
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary.
Page 49: Loading Paper
Before you print, load paper for the type of printing you will do. Loading Paper in the Sheet Feeder Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Printing Software Selecting the Paper Settings - Control Panel...
Page 50 2. Pull out the output tray. 3. Slide the edge guides out all the way. 4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper.
Page 51 5. Do one of the following: • Insert paper, glossy or printable side up and short edge first, at the center of the paper support. • Load up to 10 envelopes in the center of the paper support. Load them printable side up and flap edge left.
Page 52 • To load a sheet of paper longer than legal size, close the paper support and output tray, then flatten the leading edge of the paper as shown. 6. Slide the edge guide against the paper, but not too tightly. Then flip the feeder guard back. 7.
Page 53: Paper Loading Capacity
Epson Photo Paper Glossy If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time. Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Premium Presentation Paper Matte 1 sheet...
Page 54 • Epson Presentation Paper Matte • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Ultra Premium Photo Paper Glossy • Epson Premium Presentation Paper Matte • Letterhead • Envelopes Parent topic:...
Page 55: Compatible Epson Papers
Compatible Epson Papers Paper Type Size Part number Sheet count Epson Bright White Paper Letter (8.5 × 11 inches S041586 [216 × 279 mm]) Epson Presentation Paper Matte Letter (8.5 × 11 inches S041062 [216 × 279 mm]) Legal (8.5 × 14 inches S041067 [216 ×...
Page 56: Borderless Paper Type Compatibility
• Epson Bright White Paper • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided Borderless Paper Sizes •...
Page 57: Paper Or Media Type Settings - Printing Software
Plain Paper / Bright White Paper Epson Bright White Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy...
Page 58: Paper Or Media Type Settings - Control Panel
Paper or Media Type Settings - Control Panel Parent topic: Loading Paper Paper or Media Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Bright White Paper...
Page 59: Selecting The Default Paper Source Settings
For this paper Select this Paper Type setting Letterhead paper Letterhead Epson Premium Photo Paper Glossy Prem. Glossy Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Prem.
Page 60: Paper Source Settings Options
3. Select Auto Error Solverand select one of these options: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs. •...
Page 61: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 ×...
Page 62 Related topics Copying Scanning...
Page 63: Copying
Copying Documents or Photos You can copy color or black-and-white documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass. 2. Load the paper you want to print on in the product.
Page 64 6. Press the left or right arrow button to select one of the following: • Color: for color copies • B&W: for black-and-white copies 7. Press the OK button to view the print settings for the copies. You see this screen: 8.
Page 65: Copying Options
9. To change the print settings, press the left or right arrow button and select the necessary settings. When you are finished, press the OK button. 10. When you are ready to copy, press the start button. Note: To cancel copying, press the stop button.
Page 66 Copying option Available settings Description Multi-Page Single Page Copies each page of the original onto an individual sheet 2-up Copies multiple page documents onto one sheet. Scroll down and select the document orientation and layout order settings as necessary. Quality Draft Adjusts the quality of your copies Standard...
Page 67: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 68: Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 69 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard. 5.
Page 70: Print Quality Options - Windows
15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references Paper or Media Type Settings - Printing Software...
Page 71: Selecting Double-Sided Printing Settings - Windows
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
Page 72 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.
Page 73: Double-Sided Printing Options - Windows
5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8.
Page 74: Print Density Adjustments - Windows
Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Page 75: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 76 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3.
Page 77: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 78: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 79: Header/Footer Settings - Windows
High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.
Page 80: Selecting A Printing Preset - Windows
Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1.
Page 81: Selecting Extended Settings - Windows
3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product.
Page 82: Extended Settings - Windows
Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Separator Page Before each document, prints a separator page containing the title, user, date, and time.
Page 83: Printing Your Document Or Photo - Windows
Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Page 84: Locking Printer Settings - Windows
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1.
Page 85 • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.
Page 86: Locked Setting Options
Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern...
Page 87: Selecting Default Print Settings - Windows
Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 88: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 89: Changing Automatic Update Options
5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature.
Page 90: Printing With The Built-In Epson Driver - Windows 10 S
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
Page 91 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
Page 92 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.
Page 93 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
Page 94: Printing On A Mac
14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Page 95: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.
Page 96 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 97 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
Page 98: Print Quality Options - Mac
9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11.
Page 99: Selecting Page Setup Settings - Mac
Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo.
Page 100: Selecting Print Layout Options - Mac
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing on a Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window.
Page 101: Selecting Double-Sided Printing Settings - Mac
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
Page 102: Double-Sided Printing Options And Adjustments - Mac
2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5.
Page 103: Managing Color - Mac
Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
Page 104: Color Matching And Color Options - Mac
Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
Page 105: Selecting Printing Preferences - Mac
Note: An ICC profile is required if color management is turned off. Parent topic: Managing Color - Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1.
Page 106: Printing Preferences - Mac
Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. High Speed Printing Speeds up printing but may reduce print quality.
Page 107 Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac...
Page 108: Checking Print Status - Mac
Parent topic: Printing Your Document or Photo - Mac Printing From a Chromebook With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below.
Page 109: Cancelling Printing Using A Product Button
Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in, as long as you have Internet access. Visit Epson Support for Google Cloud Print (U.S) Epson Support for Google Cloud Print...
Page 110: Scanning
After placing your originals on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program...
Page 111 You see a screen like this: 4. Press the left or right arrow button to select a scan option and press the OK button. • To Memory saves your scan file on a memory card and lets you select the file format, quality, and other settings.
Page 112: Scan To Memory Card Options
• If you are scanning to a memory card, review the scan settings. To change them, press the down arrow button. 6. Press the start button to start scanning. Scan to Memory Card Options Changing Default Scan Job Settings Setting Up a WSD Port (Windows 7/Windows Vista) Parent topic: Starting a Scan Scan to Memory Card Options...
Page 113: Changing Default Scan Job Settings
Start > All Programs or Programs > EPSON Software > Event Manager. • Mac: Open the Applications folder, click Epson Software, and select Event Manager. 2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.
Page 114: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 115 Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2. You see an Epson Scan 2 window like this:...
Page 116: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 117: Starting A Scan From A Smart Device
Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.
Page 118: Scanning In Epson Scan 2
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Page 119 You see this window: 2. Select the Document Source setting that matches where you placed your original. 3. Select the Document Size setting that matches the size of your original. You can select Customize to enter a custom size, if necessary. 4.
Page 120 7. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 8. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 9. Select any of the additional settings that you want to use on the Main Settings tab.
Page 121: Additional Scanning Settings - Main Settings Tab
Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Correct Document Skew Corrects skewed originals, image contents, or both.
Page 122: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Parent topic: Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Page 123: Image Format Options
Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Page 124: Scan Resolution Guidelines
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:...
Page 125 Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
Page 126: Using Memory Cards With Your Product
Using Memory Cards with Your Product Follow the instructions here to work with a memory card inserted into your product. Inserting a Memory Card Printing from a Memory Card Transferring Photos on a Memory Card Inserting a Memory Card Insert only one memory card at a time into the memory card slot on your product. 1.
Page 127: Memory Card Types
Parent topic: Using Memory Cards with Your Product Memory Card Types You can insert these types of memory cards in your product. Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for details on using it. You can insert the following cards in the memory card slot: •...
Page 128: Removing A Memory Card
Removing a Memory Card After you finish working with a memory card, check to make sure it is safe to remove it from your product. Caution: Do not remove a memory card or turn off your product while the memory card access light is flashing or you may lose data from the memory card.
Page 129: Viewing And Printing Photos From The Lcd Screen
Viewing and Printing Photos From the LCD Screen You can select photos for printing as you view them on the LCD screen. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Print Photos and press the OK button. A photo on your memory card is displayed.
Page 130 Note: To return to the default print settings, press the stop button, select No and press the OK button. Print settings Available Description options Paper Size Various paper Indicates the size of paper you have loaded sizes Paper Type Various paper Indicates the type of paper you have loaded;...
Page 131: Transferring Photos On A Memory Card
Transferring Photos on a Memory Card You can transfer photos to and from a memory card inserted into a memory card slot on your product. Setting Up File Sharing for Photo Transfers from Your Computer Transferring Photos from a Memory Card to Your Computer Parent topic: Using Memory Cards with Your Product Setting Up File Sharing for Photo Transfers from Your Computer...
Page 132 3. Do one of the following to access your memory card files from your computer: • Windows: Open the Computer, My Computer, Windows Explorer, or File Explorer utility, then select the removable disk icon. • Mac with a USB connection: Look for the removable disk icon on your desktop or computer window, then select it.
Page 133: Printing Personalized Projects
Printing Personalized Projects You can print calendars, lined paper, graph paper, or stationery with a photo background. Printing Personalized Note Paper Printing Lined Paper, Graph Paper, and Music Sheets Printing Calendar Pages Printing Personalized Note Paper You can print lined or unlined note paper with one of your own photos in the background. 1.
Page 134: Printing Lined Paper, Graph Paper, And Music Sheets
8. Select the photo you want to use for your note paper and press the OK button. Note: To rotate the layout for your note paper, press the down arrow button. 9. To print more than one sheet, press the up or down arrow button to select the number (up to 99). 10.
Page 135: Printing Calendar Pages
5. Select one of the layout options and press the OK button. Note: View the images for each option to preview the design layout. 6. Select the size of paper you loaded and press the OK button. 7. To print more than one sheet, press the up or down arrow button to select the number (up to 99). 8.
Page 136 5. Select one of the format options and press the OK button. Note: View the images for each option to preview the design layout. 6. If you chose Monthly, select the year and month and press the OK button. 7. Select the type of paper you want to print on and press the OK button. 8.
Page 137: Refilling Ink
Continued use of the product when the ink level is below the lower line on a tank could damage the product. Ink Safety Precautions Check Ink Levels Purchase Epson Ink Refilling the Ink Tanks Ink Safety Precautions Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 138 • If the ink level is below the lower line on the ink tank, refill the ink. Continued use of the product when the ink level is below the lower line on the ink tank could damage the product. • Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels.
Page 139: Check Ink Levels
Check Ink Levels Your product and its printing software will let you know when an ink tank is low or expended. Checking Ink Levels on Your Product Checking Ink Levels - Windows Checking Ink Levels - Mac Disabling Special Offers with Windows Parent topic: Refilling Ink Checking Ink Levels on Your Product...
Page 140: Checking Ink Levels - Windows
Related tasks Refilling the Ink Tanks Checking Ink Levels - Windows A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any time using a utility on your Windows computer. 1.
Page 141: Checking Ink Levels - Mac
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Refill any ink tank as needed.
Page 142: Disabling Special Offers With Windows
Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
Page 143: Purchase Epson Ink
(Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Page 144: Ink Bottle Part Numbers
Magenta Yellow Parent topic: Purchase Epson Ink Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin. You can continue to use the product even if one or more ink tanks are not filled all the way. However, for the most accurate ink level monitoring, fill all the ink tanks up to the top line.
Page 145 1. Turn on your product. 2. Lift up the scanner unit.
Page 146 3. Open the ink tank cover, then open the cap for the ink tank you are going to fill.
Page 147 4. Hold the ink bottle upright and slowly turn the bottle cap to remove it. Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water.
Page 148 Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position; they are keyed for each color. 6. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line.
Page 149 10. Press the home button to display the home screen, then select Maintenance > Reset Ink Levels. Follow the on-screen instructions to reset the ink level for the colors you refilled. Parent topic: Refilling Ink Related concepts Purchase Epson Ink...
Page 150: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path.
Page 151: Checking The Nozzles Using The Product Control Panel
Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2.
Page 152 If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
Page 153: Checking The Nozzles Using A Computer Utility
Related tasks Loading Paper in the Sheet Feeder Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1.
Page 154 5. Click Print. 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related concepts...
Page 155: Print Head Cleaning
Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may not be able to clean it when the ink level in any of the tanks is low.
Page 156 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
Page 157: Cleaning The Print Head Using A Computer Utility
Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2.
Page 158 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
Page 159: Power Cleaning
Caution: Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support. Power Cleaning Using the Product Control Panel...
Page 160: Power Cleaning Using A Computer Utility
If the print quality did not improve, turn off the product and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
Page 161 If the print quality did not improve, turn off the product and wait at least 12 hours before running another Power Cleaning. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
Page 162: Print Head Alignment
Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality...
Page 163: Cleaning The Paper Guide
7. Press the OK button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 8. Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen.
Page 164: Cleaning The Print Head Path
You see a screen like this: 3. Select Paper Guide Cleaning and press the OK button. 4. Follow the on-screen instructions to clean the paper guide. 5. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related tasks Loading Paper in the Sheet Feeder...
Page 165 3. Disconnect any connected cables. 4. Lift up the scanner unit. 5. Using the flashlight, check the translucent film shown here for ink smears. Translucent film Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print.
Page 166: Checking The Number Of Sheets
6. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product.
Page 167: Checking The Sheet Counter - Windows
You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets...
Page 168 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select Printer and Option Information. You see this window: 3.
Page 169: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray and front cover when you are not using the product to protect it from dust.
Page 170 Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes.
Page 171 3. Secure the print head to the case with tape. Caution: Do not place tape on the white flat cable or transparent film inside the product; otherwise, you may damage your product. 4. Lower the scanner unit.
Page 172 5. Remove all the paper from the product. 6. Unplug the power cable. 7. Disconnect any connected cables. 8. Open the ink tank unit cover and make sure that the ink tank caps are installed securely. 9. Close the ink tank cover and scanner unit.
Page 173 10. Close the paper support, feeder guard, and output tray. Then lower the control panel by squeezing the release bar and gently pushing the panel down. Caution: Do not lower the control panel without first squeezing the release bar or you may damage your product.
Page 174: Solving Problems
Solving Scanned Image Quality Problems Solving Memory Card Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
Page 175: Product Status Messages
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 176: Message Appears Prompting You To Reset Ink Levels
During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
Page 177: Running A Product Check
2. Select the colors that you refilled on the LCD screen. 3. Follow the instructions on the LCD screen to reset the ink levels. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 178 • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 179: Resetting Control Panel Defaults
Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2.
Page 180: Noise After Filling The Ink
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 181: Control Panel Setup Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 182 Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.
Page 183: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 184: Product Does Not Appear In Mac Printer Window
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
Page 185: Wireless Network Connection Is Unstable On A Mac
Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.
Page 186: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 187: Solving Copying Problems
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected.
Page 188: Product Makes Noise When It Sits For A While
Print Head Nozzle Check Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover...
Page 189: Paper Jam Problems Inside The Product
Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Specifications Paper Loading Capacity Related tasks Loading Paper in the Sheet Feeder Selecting the Paper Settings - Control Panel Cleaning the Paper Guide Paper Jam Problems Inside the Product If you see a message that paper has jammed inside the product, follow the steps here.
Page 190 3. Lift the scanner unit and remove any jammed paper inside.
Page 191 Caution: Do not touch the flat white cable or translucent film inside the printer. 4. Close the scanner unit. 5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems...
Page 192: Paper Jam Problems In The Rear Cover
Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover, follow the steps here. 1. Cancel the print job, if necessary. 2. Press the buttons to release the rear cover and remove the cover from your product. Carefully remove any jammed paper from inside the product.
Page 193: Paper Ejection Problems
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solution. Parent topic: Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: •...
Page 194: Product Icon Does Not Appear In Windows Taskbar
Right-click your product name, select Printing Preferences, and select your product name again if necessary. 2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button.
Page 195: Printing Is Slow
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 196: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 197: Inverted Image
Slanted Printout Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.
Page 198: Incorrect Margins On Printout
Related references Paper or Media Type Settings - Printing Software Paper or Media Type Settings - Control Panel Related tasks Loading Paper in the Sheet Feeder Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: •...
Page 199: Incorrect Characters Print
• Access the Extended Settings (Windows) or Printing Preferences (Mac) and select Remove White Borders. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Mac Selecting Basic Print Settings - Windows Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: •...
Page 200: Slanted Printout
• Make sure you selected the correct margins for your paper size in your printing program. • Be sure to select the correct Original Size setting for your original in the Copy settings. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks...
Page 201: White Or Dark Lines In Printout
Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 202: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 203: Faint Printout Or Printout Has Gaps
Print Head Cleaning Print Head Nozzle Check Print Head Alignment Related references Paper Specifications Compatible Epson Papers Related tasks Selecting Basic Print Settings - Mac Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Printing Preferences - Mac...
Page 204: Grainy Printout
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Print Head Nozzle Check Related references Paper or Media Type Settings - Printing Software Paper or Media Type Settings - Control Panel...
Page 205: Incorrect Colors
Note: Higher resolution settings result in larger file sizes, which take longer to process and print. Consider the limitations of your computer system when selecting a resolution, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts...
Page 206: Solving Scanning Problems
• For best results, use genuine Epson paper. • If you have not used the product for a long time, run the Power Cleaning utility. Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.
Page 207: Cannot Start Epson Scan 2
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 208: Solving Scanned Image Quality Problems
Related topics Starting a Scan Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or Blurry Image Colors are Patchy at the Edges...
Page 209: Straight Lines In An Image Appear Crooked
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the Resolution setting.
Page 210: Back Of Original Image Appears In Scanned Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting.
Page 211: Scanned Image Edges Are Cropped
To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: • If the Image Type setting is Color or Grayscale, adjust the Contrast setting. • If the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting.
Page 212: Cannot View Or Print Photos From A Memory Card Or Device
Cannot View or Print Photos from a Memory Card or Device If you cannot view or print photos from a memory card or USB device inserted in your product, try these solutions: • Make sure your memory card or device is compatible with the product. •...
Page 213: Uninstalling Product Software - Windows
In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10/8.x: Select Epson Event Manager and click Uninstall.
Page 214: Uninstalling Product Software - Mac
Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Page 215 You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 216: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 217: Mac System Requirements
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 218 Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. Select the link at the end of this topic to view a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m...
Page 219: Printable Area Specifications
Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets Top/bottom margins: 0.12 inch (3 mm) Reduced print quality area/top: 1.61 inches (41 mm) Reduced print quality area/bottom: 1.46 inches (37 mm) Borderless...
Page 220: Scanning Specifications
Reduced print quality area/top: 1.73 inches (44 mm) Reduced print quality area/bottom: 1.57 inches (40 mm) Envelopes Left/right margins: 0.12 inch (3 mm) Top/bottom: 0.20 inch (5 mm) Reduced print quality area/left: 0.70 inch (18 mm) Reduced print quality area/right: 1.61 inches (41 mm) Parent topic: Technical Specifications Scanning Specifications...
Page 221: Ink Specifications
Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
Page 222: Memory Card Specifications
Memory Card Specifications Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for details on using it. Compatible types and SD: 2GB maximum capacities SDHC: 32GB SDXC: 64GB miniSD*: 2GB miniSDHC*: 32GB microSD*: 2GB microSDHC*: 32GB microSDXC*: 64GB Media format DCF JPEG taken by digital cameras that are DCF (Design rule for...
Page 223: Electrical Specifications
Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50/60 Hz Rated current 0.4 to 0.2 A Power consumption Standalone copying: Approximately 12 W (ISO/IEC24712) (with USB connection) Ready mode: Approximately 4.3 W Sleep mode: Approximately 0.7 W Power off mode: Approximately 0.2 W Parent topic: Technical Specifications...
Page 224: Safety And Approvals Specifications
• Manufacturer: Askey Computer Corporation. • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 225 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles). Parent topic: Technical Specifications...
Page 226: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 227 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
Page 228: Wireless Connection Safety Instructions
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 229: Fcc Compliance Statement
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 230 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
Page 231 Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during...
Page 232 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 233: Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 234: Libtiff Software Acknowledgment
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice.
Page 235: Default Delay Times For Power Management For Epson Products
Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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