Spektrum S1500 Instruction Manual page 19

WARRANTY SERVICES
Questions, Assistance, and Services – Your local hobby store and/or place of
purchase cannot provide warranty support or service. Once assembly, setup or use of
the Product has been started, you must contact your local distributor or Horizon directly.
This will enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please visit our website
at www.horizonhobby.com, submit a Product Support Inquiry, or call the toll free
telephone number referenced in the Warranty and Service Contact Information section
to speak with a Product Support representative.
Inspection or Services – If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://www.horizonhobby.
com/content/service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA number,
a list of the included items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
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