What Can I Do To Solve A Problem - Sony SRS-XB12 Help Manual

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Help Guide

Wireless Speaker

SRS-XB12

What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

Find the symptoms of the issue in this Help Guide and try any corrective actions listed.

Charge the speaker.

You may be able to resolve some issues by charging the built-in battery.

Push the RESET button of the speaker.

See

Using the RESET button

Initialize the speaker.

This operation restores the settings such as volume, etc. to the factory default settings, and deletes all pairing

information.

See

Initializing the speaker

Look up information on the issue on the customer support website.

Access the following support home pages to get support information about your speaker:

For customers in Americas:

https://www.sony.com/am/support

For customers in Europe:

https://www.sony.eu/support

For customers in China:

https://service.sony.com.cn

For customers in other countries/regions:

https://www.sony-asia.com/support

If the operations above do not work, consult your nearest Sony dealer.

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