Customer Assistance Information - Oldsmobile 2004 Alero Owner's Manual

Section 7
Customer Assistance Information ......................7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons with
Disabilities ..................................................7-6
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and Event Data
Records ...................................................7-10

Customer Assistance Information

Reporting Safety Defects ................................7-11
Reporting Safety Defects to the United States
Government ..............................................7-11
Reporting Safety Defects to the Canadian
Government ..............................................7-11
Reporting Safety Defects to General Motors .....7-12
Service Publications Ordering Information .........7-12
7-1