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Help Guide
Wireless Noise Canceling Stereo Headset
WH-XB910N
Charging time is too long.
Check that the headset and the computer are directly connected, not via a USB hub.
Check that you are using the supplied USB Type-C cable.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F).
Efficient charging may not be possible beyond this range.
Restart the computer and try the USB connection procedure again in cases other than those stated above.
Related Topic
Charging the headset
Resetting the headset
Initializing the headset to restore factory settings
5-031-015-11(2) Copyright 2021 Sony Corporation
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