Table of Contents
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Chapter 5. Security . . . . . . . . . . 59
Using passwords. . . . . . . . . . . . . .
Passwords introduction . . . . . . . . .
Hard disk security . . . . . . . . . . . . .
Setting the security chip . . . . . . . . . . .
Using the fingerprint reader. . . . . . . . . .
Deleting data from your storage drive . . . . . .
Using firewalls . . . . . . . . . . . . . . .
Protecting data against viruses . . . . . . . .
Installing a new operating system . . . . . . .
Installing device drivers . . . . . . . . . . .
Using the ThinkPad Setup program . . . . . .
Configuring ThinkPad Setup . . . . . . .
Changing the startup sequence . . . . . .
Updating the UEFI BIOS . . . . . . . . .
BIOS menu . . . . . . . . . . . . . .
Using system management. . . . . . . . . .
problems . . . . . . . . . . . . . . . 83
General tips for preventing problems . . . . . .
Diagnosing problems . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . .
Computer stops responding . . . . . . .
Spills on the keyboard . . . . . . . . . .
Error messages . . . . . . . . . . . .
Beep errors . . . . . . . . . . . . . .
Memory module problems . . . . . . . .
Ethernet problems . . . . . . . . . . .
Wireless-LAN problem . . . . . . . . . .
Wireless-WAN problem . . . . . . . . .
Bluetooth problem . . . . . . . . . . .
ThinkPad pointing device problems. . . . .
Keyboard problems . . . . . . . . . . .
Computer screen problems . . . . . . . .
External monitor problems . . . . . . . .
Audio problems . . . . . . . . . . . .
Fingerprint reader problems. . . . . . . .
Battery problems . . . . . . . . . . . .
ac power adapter problem . . . . . . . .
Power problems . . . . . . . . . . . .
Power button problem . . . . . . . . . .
Boot problems . . . . . . . . . . . . .
Sleep and hibernation problems . . . . . .
Hard disk drive problems . . . . . . . . .
ii
X270 User Guide
Solid-state drive problem. . . . . . . . .
59
Software problem. . . . . . . . . . . .
59
USB problem . . . . . . . . . . . . .
.
60
Docking station problem . . . . . . . . .
60
61
62
system . . . . . . . . . . . . . . . . . .
64
65
65
workspace . . . . . . . . . . . . . .
67
Creating and using recovery media . . . . .
67
68
drivers . . . . . . . . . . . . . . . .
69
Solving recovery problems . . . . . . . .
70
system . . . . . . . . . . . . . . . . . .
70
Resetting your computer . . . . . . . . .
70
Using advanced startup options . . . . . .
71
71
10 fails to start . . . . . . . . . . . . .
81
Chapter 9. Replacing devices . . . .
Static electricity prevention . . . . . . . . . .
83
Disabling the built-in battery . . . . . . . . .
83
84
Replacing the micro SIM card. . . . . . . . .
84
Replacing the base cover assembly . . . . . .
85
Replacing the wireless-WAN card . . . . . . .
85
Replacing a memory module . . . . . . . . .
87
Replacing the internal storage drive . . . . . .
88
Replacing the thermal fan assembly . . . . . .
88
Replacing the dc-in cable . . . . . . . . . .
89
90
Chapter 10. Getting support . . . .
90
Before you contact Lenovo . . . . . . . . . .
90
Getting help and service . . . . . . . . . . .
90
Lenovo Support Web site. . . . . . . . .
91
Calling Lenovo . . . . . . . . . . . . .
93
Purchasing additional services . . . . . . . .
94
96
96
operating system . . . . . . . . . .
96
97
97
information . . . . . . . . . . . . .
97
Certification-related information . . . . . . . .
98
Wireless-related information . . . . . . . . .
98
Wireless interoperability . . . . . . . . .
. . . . . . . . . . . . . .
. . . . . . .
99
99
99
100
101
101
101
102
102
103
104
105
105
105
105
106
106
109
109
109
110
112
112
114
116
117
124
126
129
129
129
130
130
131
133
135
135
135
135
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Table of Contents
Troubleshooting
