Resolving Software Problems - TC Communications TC1920 User Manual

Chapter 5 Troubleshooting
5.5.2

Resolving Software Problems

Possible causes and suggested corrective actions are listed below for some
problems. You need to have Administrative access to correct some
situations.
5.5.2.1 Address Book
The Telephone/Analog Address Book page provides the method of defining
your phone network; phone numbers related to IP address for one or
multiple SIP-compatible devices on the network.
Table 5-3: Address Book
Symptoms
Phone number and IP Address
entered is not showing up.
Dialed the number and there
was a busy tone.
To recover from a missing phone book address
1. From the Navigation Menu select the Telephone/Analog icon.
The Advanced page appears. See
2. From the Navigation Menu select the Address Book icon.
The Telephone/Analog Address Book page appears.
3. Select the Load command button.
4. Select the Browse command button.
A Choose File popup appears.
5. Locate the address file from the popup, highlight it, and select Open.
6. Select the Apply command button.
5-13
Possible Cause
The apply button may not have been
clicked.
The phone address may not be in the
book.
Actions
If the correct address book
was saved on the PC, use
recover from a missing phone
book address,
Re-enter the phone number
and IP Address again and
select the Apply icon.
Advanced, on page 5-6.
TC1920 Rev 1.3
Software
To
.
on page 5-13
User Manual