Sony provides several support options for your Sony computer. When you have
questions about your computer and the preinstalled software, check these sources
for answers, in the following sequence:
manuals and online
The QuickStart contains information on how to set up your
computer quickly and easily.
The User Guide contains information on how to get the most
from your computer, find help, and solve common problems.
(Note: The User Guide is not available in hard copy for all
The User Guide is available electronically on your hard drive.
Two additional guides, Upgrading and Maintaining your VAIO
Computer and the Troubleshooting Help are also available
To access online documentation:
1. Click Start and point to VAIO Help and Support Center.
2. Click on the VAIO User Guide.
Most manuals for preinstalled software are located on your
hard disk drive as online help files. You can access online help
files from the Help menu within the specific application. A
printed manual may be available for some applications.
This database provides instant access to information on
commonly encountered problems. Enter a description of your
problem and the Knowledge Database searches for the
corresponding solutions online. You can access the Sony
Knowledge Database from the Sony Computing Support Web
site at http://www.sony.com/pcsupport.
This service provides you with answers to commonly asked
questions. You can use this automated service to request a list
of available topics. Select the topics that you want to view. To
contact the Sony fax-on-demand service, call 1-888-4-SONY-
PC (1-888-476-6972). (Requires a fax machine or fax
You can download the latest software updates and software
patches for your Sony computer by selecting Software Updates
on the Sony Computing Support Web site at http://
This advanced reference manual supplies detailed technical
information about your computer's hardware. This document
is available on the Sony Computing Support Web site at http://