Sony provides several support options for your Sony computer. When you have questions about your computer and the
preinstalled software, check these sources for answers, in the following sequence:
VAIO Quick Start
The Quick Start contains information on how to set up your computer quickly and easily.
The User Guide contains information on how to get the most from your computer, find help, and solve
common problems. (Note: The User Guide is not available in hard copy for all models.)
Online (Electronic) Documentation The User Guide is available electronically on your hard drive. Two additional guides,
Upgrading and Maintaining Your VAIO Digital Studio Computer and the Troubleshooting Help are also available online.
To access online documentation:
Click Start and point to VAIO Help and Support.
Click on the VAIO User Guide.
Software application manuals and Help
Help. You can access Help from the Help menu within the specific application. A printed manual may be available for some
Knowledge Database This database provides instant access to information on commonly encountered problems. Enter a
description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access
the Sony Knowledge Database from the Sony Computing Support Web site at http://www.sony.com/pcsupport.
automated service to request a list of available topics. Select the topics that you want to view. To contact the Sony
fax-on-demand service, call 1-888-4-SONY-PC (1-888-476-6972). (Requires a fax machine or fax software.)
You can download the latest software updates and software patches for your Sony computer by
selecting Software Updates on the Sony Computing Support Web site at http://www.sony.com/pcsupport.
VAIO Computer System Reference Manual This advanced reference manual supplies detailed technical information about
your computer's hardware. This document is available on the Sony Computing Support Web site at
Most manuals for preinstalled software are located on your hard disk drive as
This service provides you with answers to commonly asked questions. You can use this