Chevrolet 1994 Lumina Owner's Manual page 232

Customer Assistance Information
,
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or'the operation of your
vehicle will be resolved by your dealer's
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should b e
taken:
. .
.230
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO
--
If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
1-800-222- 1020. In Canada, contact GM
of Canada Customer Assistance Centre in
Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777
.
In
Puerto Rico or U.S. Virgin Islands, call
1-809-763- 13 15. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
1-905-644-4112.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
0
Your name, address, home and
business telephone number
0
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate above the left top
of the instrument panel and visible
through the windshield.)
0
Dealership name and location
0
Vehicle delivery date and present
mileage
0
Nature of concern
We encourage you to call the toll free
number listed previously in order to give
your inquiry prompt attention. However,
if you wish to write Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047