Gaggia MAGENTA PRESTIGE Operating Instructions Manual page 30

English
30
Problem
The brew group cannot
be inserted.
Coffee does not have
enough crema or it is
watery.
Coffee is not hot
enough.
The machine grinds the
coffee beans, but the
coffee does not come
out.
The coffee comes out
slowly or in drops.
The milk does not froth. The milk carafe is dirty or it has not
4219-465-03691 MAN. GAG.MAGENTA PRESTIGE EN-NL-PL Rev 01.indd 30
Cause
The brew group is not in its correct
position.
The coffee grinder is set to a
coarse grind.
The machine is performing its self-
adjustment.
The coffee outlet duct is clogged.
The set temperature is too low.
Check the menu settings.
The coffee grinder is set to an
overly fine grind.
The coffee dispensing spout is
clogged.
The nozzles of the coffee
dispensing spout are clogged.
The coffee grinder is set to an
overly fine grind.
The nozzles of the coffee
dispensing spout are clogged.
The machine circuit is clogged by
limescale.
been
inserted correctly.
The milk dispensing spout is not
open completely.
The milk carafe has not been
assembled with all its parts
The type of milk used is not
suitable
for foaming.
Solution
The brew group has not been placed in its
correct position before being put back. Ensure
that the lever is in contact with the base
of the brew group and that the hook of the
brew group is in its correct position. See the
"Reinserting the brew group" chapter.
To reset the machine: put the drip tray with the
coffee pucks container back in position. Do not
insert the brew group. Close the service door,
then unplug the power cord and plug it back in.
Then try to reinsert the brew group and switch
the machine on again.
Adjust the coffee grinder to a finer grind.
Dispense several cups of coffee so that the
machine adjusts itself automatically.
Clean the coffee outlet duct with a teaspoon
as described in the "Cleaning the brew group
under running water" chapter.
Set the menu temperature to "MAX".
Adjust the coffee grinder to a coarser grind.
Dispense a pre-ground long coffee but without
actually adding pre-ground coffee.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
Adjust the coffee grinder to a coarser grind.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
Descale the machine.
Clean the carafe and ensure that it is
positioned and
inserted correctly.
Check that the milk dispensing spout is in the
correct position.
Ensure that all components
(especially the milk tube) have been
correctly assembled.
The amount and the quality of foam may vary
depending on the type of milk.
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