Navien NFB-175H User's Information Manual page 24

LIMITED WARRANTY NAVIEN, INC.
Effective
This 10/15 year limited pro-rated warranty on heat
exchangers, 3/5 year limited warranty on parts,
and 1 year limited-labor warranty ("Warranty")
covers defects in materials or workmanship when
the Navien NFB-H Boiler ("Product") is installed
by a properly licensed plumber or contractor and
operated in strict compliance with the Installation
& Operations manual procedures, subject to the
terms within this Warranty document. Improper
installation or use will void this Warranty. This
Warranty runs from date of installation and extends
to the original purchaser and subsequent owners,
but only while the Product remains at the site of the
original installation. This Warranty includes both a
limited and pro-rated warranty as set forth below.
What is covered?
Subject to the foregoing terms, Navien will
repair or replace the covered Product or any part
or component that is defective in materials or
workmanship for a period of five (5) years in regard
to parts and up to twelve (12) Years in regard to
the heat-exchanger. Navien will pay labor charges
for the repair subject to Navien's prior written
approval and in accordance with Navien's schedule
of approved labor allowances for a period of one
(1) year from the date of installation. All repair
parts must be genuine Navien parts. All repairs and
replacements must be performed by an individual
or servicing company that is properly licensed to do
the type of repair.
When the Product is or has ever been used for
anything other than single family residential
application (hereinafter "Commercial") then the
parts warranty will be reduced to three (3) years and
the heat exchanger warranty to ten (10) years.
During the applicable warranty period, replacement
of the Product or components may be authorized
by Navien only. Navien does not authorize any
person or company to assume for it any obligation
or liability in connection with the replacement of
the Product or its components. If it is determined
that repair or replacement of a part, under warranty,
is not possible, the Product will be replaced with a
new Product having at least the same BTU capacity
as the product at issue. The replacement component
or product will be warranted only for the unexpired
portion of the applicable warranty period for the
original component or Product.
24 Warranty
The heat exchanger is covered by Navien's pro-rated
limited residential Warranty for defects in material
and workmanship at a cost to the customer equal
to a percentage of the Manufacturer's Suggested
Retail Price (MSRP), at the time the warranty claim
is approved by Navien, as indicated in the following
Coverage Table for Heat Exchangers Only. This
pro-rated warranty only applies to the replacement
of the heat exchanger and does not include labor,
shipping, other parts, delivery or installation. In
order to obtain this warranty, the customer must
pay the applicable pro-rated amount as indicated in
the following Coverage Table for Heat Exchangers
Only. Once the customer pays the pro-rated
amount, then Navien will ship the heat exchanger
directly to the service provider.
Coverage Table for Labor and Parts Only
Residential*
Labor 1 year
Parts 5 years
* Applies only to single family, residential locations.
Coverage Table for Heat Exchangers Only
Residential*
Percentage Paid by
Years
Customer
1 to 12 0 %
13 50 %
14 60 %
15 70 %
* Applies only to single family, residential locations.
How do I get service?
You must contact the original installer of your
Product. Your installer will need to contact Navien
to report the issue. If the original installer cannot
be identified or you no longer choose to use that
service provider, you may choose any service
provider who is properly licensed to complete
the necessary repair. The installer and/or service
provider must comply with Navien's warranty
service and return policy procedures as available
on Navien's website including contacting Navien's
Technical Support Department at (800) 519-8794,
option 2, prior to commencing any service.
Commercial
Labor 1 year
Parts 3 years
Commercial
Years
10