Other Information; Troubleshooting - Sony Bravia KDL-19M4000 Operating Instructions Manual

Other Information

Troubleshooting

If you have additional questions, service needs, or required technical assistance related to the use of your
Sony TV, please visit our website or call one of the following numbers:
<http://www.sony.com/TVsupport>
1-800-222-SONY(7669) for US Residents
1-877-899-SONY(7669) for Canadian Residents
Problem
No picture.
Cannot receive any channels.
TV is locked to one channel.
Cannot receive or select channels.
The TV turns off automatically.
No picture from some video
sources.
Poor picture.
Double images or ghosts.
Only snow and noise appear on the
screen.
Dotted lines or stripes.
No color/Dark picture/Color is not
correct/The picture is too bright.
Noisy picture.
Possible Remedies
❑
Make sure the power cord is connected securely.
❑
Turn on the power of the TV.
❑
Check antenna/cable connections.
❑
Perform Auto Program to add receivable channels that are not presently in the
TV's memory (page 29).
❑
Perform Auto Program to add receivable channels that are not presently in the
TV's memory (page 29).
❑
To receive or select cable channels, make sure that Cable in the Channel
settings is set to On (page 29). To receive or select UHF channels over an
antenna, make sure Cable is set to Off.
❑
Check Power Management in the PC Settings. (page 28)
❑
Check the connection between the optional video equipment and the TV.
❑
Press INPUT on the remote control (page 21).
❑
Press MENU on the remote control. Select your desired input from the Inputs
list.
❑
Check antenna/cable connections.
❑
Check the antenna location and direction.
❑
Check if the antenna is broken or bent.
❑
Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
❑
Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
❑
If using 300 ohm twin lead, move the excess lead away from the TV or try using
75 ohm coaxial cable instead.
❑
Press PICTURE to select the desired picture mode (page 20).
❑
Adjust the Picture Mode options in the Picture settings (page 25).
❑
If you set the Power Saving mode to Low or High, it will enhance the black
level.
❑
Make sure that the antenna is connected using the 75-ohm coaxial cable (not
supplied).
❑
Keep the antenna cable away from other connecting cords.
❑
To avoid TV interference, make sure to use an undamaged antenna cable.
(Continued)
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