Related Manuals for DSG Technology IP580
Summary of Contents for DSG Technology IP580
- Page 1 InterPBX Communication System IP580/IP500/IP510 IP Phone User’s Guide 08IP5XM.acd2.00e/b2.00d.EN9...
- Page 2 DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, DSG SoftPhone, SoftConsole, InterConsole, and S300X are trademarks of DSG Technology, Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners.
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Page 3: Table Of Contents
Table of Contents Table of Contents Chapter 1 Using The IP Phone ......................5 Overview of IP Phones ....................6 Making Internal Calls ......................9 Making External Calls......................9 Using Authorization Code from Another Extension..........10 Answering Calls ......................10 Call Options ........................11 Placing a Call on Hold ....................12 Transferring Calls......................12 Conference Call.......................12 Call Waiting........................13... - Page 4 Table of Contents Answering Option......................37 Mailbox Preferences .......................39 Notification........................40 Distribution List......................42 Change Password ......................42 Chapter 5 Maintenance........................43 Connecting the IP Phone ....................44 Adjusting the Supporting Bracket................44 IP Phone Setup........................45 Appendix A: Specifications.......................47 Appendix B: Quick Start Guide......................48 Index ..............................53...
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Page 5: Chapter 1 Using The Ip Phone
Chapter 1 Using The IP Phone Chapter 1 Using The IP Phone DSG IP Phones provide 9 function keys with commonly used calling features. The LCD displays your extension number, name, time, caller ID, call status and call records. At the rear of the phone, there are three RJ-45 ports for connecting to LAN and PC. -
Page 6: Overview Of Ip Phones
Chapter 1 Using The IP Phone Overview of IP Phones IP580 IP Phone Figure: IP580 LCD Display Displays information such as extension number, name, current time, call status, caller ID, number of new messages, number of missed calls, forward destination and others. - Page 7 Chapter 1 Using The IP Phone Programmable Can be programmed as CO line, CO group, extension, Buttons extension group or other functions such as conference, page, park, login or logout. When defined as CO lines or extensions, the LED displays different colors to indicate different status： No light：The line is available to use.
- Page 8 Chapter 1 Using The IP Phone IP500/IP510 IP Phone Figure: IP500 Figure: IP510 LCD Display Displays information such as extension number, name, current time, call status, caller ID, number of new messages, number of missed calls, forward destination and others. Menu Buttons Press the Menu button to check call history and phone book.
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Page 9: Making Internal Calls
Chapter 1 Using The IP Phone Rec/Play Button During a call, press to record the call. When on-hook, press to play recordings. Monitor Button To be used to receive or make calls without using the handset. Redial Button Press to redial the last external number you dialed. Hold Button Press to hold a call, or press again to retrieve the call. -
Page 10: Using Authorization Code From Another Extension
Chapter 1 Using The IP Phone Using Authorization Code to Make Calls If you need to make calls from an extension with limited call permission, you may input a specific Authorization Code allowing you to place calls such as long distance or international calls. -
Page 11: Call Options
Chapter 1 Using The IP Phone 11 Management Website/Answering Option for more details. Call Screen: When you enable the Call Screen function, callers will be required to say the name and the Voice Mail System will announce the name to you and offer you options to answer or not to answer the call. -
Page 12: Placing A Call On Hold
Chapter 1 Using The IP Phone select an entry and dial directly. 1. Press the Menu button to access Call Options. 2. Use the Menu arrow buttons to scroll to Phone Book. 3. Press the Menu button to access Phone Book. Press again to dial. Note: When you are checking the Call Options, your phone status will be busy. -
Page 13: Call Waiting
Chapter 1 Using The IP Phone 13 To invite more parties, press the Hold button to hold the call and call the next one. You can place up to 4 people on hold at the same time. 3. After the call is connected, press the Transfer button and #40 to start the conference. -
Page 14: System Speed Dialing
Chapter 1 Using The IP Phone System Speed Dialing If your administrator has set up specific numbers for system speed dialing, you can use the defined speed dial numbers. 1. Lift the handset or press the Speakerphone button. 2. Press #20. 3. -
Page 15: Call Forwarding
Chapter 1 Using The IP Phone 15 4. You can page and inform the assigned slot number to the corresponding person to pick it up. You can also move to another extension (in a meeting room or somewhere else) for pick up. If the parking slot you want to assign is occupied, you will hear a busy tone. -
Page 16: Internal Paging
Chapter 1 Using The IP Phone Note: The manual input Forward All Calls function is superior to the setting on InterPBX Management Website. Internal Paging You can broadcast over the speaker on each extension or extension group. 1. Lift the handset. 2. -
Page 17: Making Calls Through Ars Or Joint Servers
Chapter 1 Using The IP Phone 17 To Check the Status of Login or Logout: 1. Lift the handset or press the Speakerphone button. 2. Press #37. 3. Dial the Extension Group Number. 4. If you hear the dial tone, it means you have already logged in the extension group. - Page 18 Chapter 1 Using The IP Phone Making Calls 1. Press the Speaker button and dial the number. 2. Press the Speaker button again to end the call. Answering Calls 1. When ringing, press the Speaker button to answer. 2. Press the Speaker button again to end the call.
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Page 19: Chapter 2 Voice Mail System
Chapter 2 Voice Mail System Chapter 2 Voice Mail System InterPBX Communication System provides a built-in voice mail system. It allows callers to leave voice messages in your voice mailbox. You can play the voice messages or forward voice messages to someone else. You may also record your personal greetings or edit the message transfer function. -
Page 20: Listening To Messages
Chapter 2 Voice Mail System Listening to Messages If someone leaves messages in your voice mailbox, the system will inform you by the way of your personal message notification settings. In addition, the LCD on IP phones will show the number of new messages and the Message lamp will be lit. -
Page 21: Sending A Message
Chapter 2 Voice Mail System Fast Forward: When you are listening to a message, press the button to fast forward the message by 1 second and then continue to play the message. Skip: Press the button to skip to the next message. If you press the button after you finish listening to a new message, it will be saved as an old message. - Page 22 Chapter 2 Voice Mail System Recording Your Greetings 1. Press the Message button to access to your mailbox (Or press ##). 2. Enter your password and then press (The default password is blank). 3. Press 4 to set personal options. 4.
- Page 23 Chapter 2 Voice Mail System 3. Press 4 to set Personal Options. 4. Press 2 to edit “Notification Function”, which includes internal and external notifications. Press 1 to edit Internal Notification: The Internal Notification is Extension Notification. Please follow the system prompts to enable or disable the extension notification.
- Page 24 Chapter 2 Voice Mail System to Chapter 4 InterPBX Management Website/Notification for more details. Note: Sending a notification to phone or pager may be limited by your Class of Service. Please consult your administrator for your Class of Service. Setting Mailbox Preferences 1.
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Page 25: Accessing Voice Mail Remotely
Chapter 2 Voice Mail System 15 members. Please follow the system prompts to add or modify the distribution list. You can also edit the above functions through InterPBX Management Website. Please refer to Chapter 4 InterPBX Management Website/Distribution List for more details. - Page 26 Chapter 2 Voice Mail System The administrator has to enable this function and set the SMTP server on the System Parameter option. Your e-mail address must be set on the Notification option. Please refer to Chapter 4 InterPBX Management Website/Notification for more details.
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Page 27: Chapter 3 Recording System
Chapter 3 Recording System Chapter 3 Recording System The InterPBX system can improve enterprise operation with the built-in or stand-alone recording system. Extensions can listen to recordings directly from their phones. -
Page 28: Recording Calls
Chapter 3 Recording System Recording Calls InterPBX supports built-in Store-on-Demand or Recording-on-Demand functions and embedded professional recording system. Store-on-Demand: Blaze5000 series provides built-in Store-on-Demand recording function. The system will keep on the recording activity for extensions on the list but not save. When recording is activated by extensions, calls will be saved. - Page 29 Chapter 3 Recording System In the recording system, you can press * anytime to return to the previous menu or back to the main menu. When playing recordings, you can press 0 (zero) to skip the time stamp announcement of the recording. If your UMS is enabled and the e-mail is set, after playing a recording, you will be prompted to send the recording you just played to your email.
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Page 31: Chapter 4 Interpbx Management Website
Chapter 4 InterPBX Management Website Chapter 4 InterPBX Management Website InterPBX system allows extension users to edit personal extensions from the Web-Based Administration Tool. You can edit options including Button Mapping, Station Speed Dialing, Answer Option, Mailbox, Message Notification, Distribution List and Change Password. -
Page 32: Login To The Interpbx Management Website
Chapter 4 InterPBX Management Website Login to the InterPBX Management Website Please login to the InterPBX Management Website from your web browser. 1. Open the browser and type in your Blaze/Savanna Server’s IP address in the address bar. (Please consult your administrator for the Blaze/Savanna Server IP address.) 2. -
Page 33: Button Mapping
Chapter 4 InterPBX Management Website Button Mapping The programmable buttons on IP phones can be assigned as a specific CO line, CO Line Group, an Extension, or other common functions such as Conference or Speed Dial. Your system or group administrators may set some or all the buttons. You can set the unlocked programmable buttons based on your needs. - Page 34 Chapter 4 InterPBX Management Website programmable button. If the “Number” box is empty, you need to enter a specific speed dial number after pressing the programmable button. Action Designated Number Description Access Ext. An extension number To make calls to the of a station, extension assigned number.
- Page 35 Chapter 4 InterPBX Management Website Action Designated Number Description Call Hold Retrieve CO An extension number To retrieve an incoming call of a CO line from a specific CO line placed on hold. (You should be able to see the CO line extension number.
- Page 36 Chapter 4 InterPBX Management Website Action Designated Number Description Internal Paging An extension number Broadcast for members or extension group through the extension or number the extension group. Manual-In To allow agents to pick up the next incoming call manually by pressing the specific button of Manual-In function.
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Page 37: Answering Option
Chapter 4 InterPBX Management Website 1. Select the Speed Dial item. 2. On the “Station Speed Dialing” list, select one speed dial number. 3. Enter the destination phone number or extension number in the “New Number” box. 4. Enter the name or the description for this entry in the “Comment” box. 5. - Page 38 Chapter 4 InterPBX Management Website 2. Check the options you need for All Calls, Busy, and Ring-No-Answer. 3. Select a location from the list to answer incoming calls. Ext: When selected, calls will be forwarded to the other extension or an external phone number.
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Page 39: Mailbox Preferences
Chapter 4 InterPBX Management Website Mailbox Preferences You can edit personal voice mailbox settings in this section. 1. Click the Mailbox item. 2. Language: Select the system prompt language from the Language list. It provides up to 4 different languages. System prompts will be played in the selected language. -
Page 40: Notification
Chapter 4 InterPBX Management Website Notification The Notification allows you to assign several methods to notify you when receiving new voice messages. Internal Notification The Internal Notification is Ring Notification. When the extension receives new messages, the system will notify the receiver by ringing the extension. This function can be used on different kinds of extensions such as assistant extensions, analog phones, and virtual extensions. - Page 41 Chapter 4 InterPBX Management Website or specified hours to avoid interruptions. 3. Set the notification sequence. Set the destination type and its associated phone number or pager ID. You don’t need to add the CO line access code such as “0”...
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Page 42: Distribution List
Chapter 4 InterPBX Management Website Distribution List You can record or transfer voice messages to a personal mailbox or a distribution list. Please edit your distribution list as follows. 1. Click the Distribution List item. 2. Select a List ID from the list. 3. -
Page 43: Chapter 5 Maintenance
Chapter 5 Maintenance Chapter 5 Maintenance You can learn how to connect IP phones, adjust the supporting bracket or edit IP phones settings in this chapter. -
Page 44: Connecting The Ip Phone
Chapter 5 Maintenance Connecting the IP Phone There are two RJ45 ports on the rear of the IP580, IP500, and IP510 for connecting to LAN and PC. Please refer to the following diagram to connect your phone. IP580 IP500 IP510... -
Page 45: Ip Phone Setup
(Please refer to the diagrams below). IP Phone Setup The IP Phone Settings of IP580, IP500, and IP510 are listed as follows. Please don’t change the phone settings unless required by your Administrator. 1. Press and hold the Menu button for 3 seconds to enter the setting mode. - Page 46 Chapter 5 Maintenance - PPPoE: If your network is using PPPoE, select this option and input the PPPoE name and password. (For IP500, IP510 only) PBX Server IP: The IP address of your Blaze/Savanna Server. MAC Address: The hardware address of your phone. It cannot be changed. Image Version: It displays the current software version of your IP phone.
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Page 47: Appendix A: Specifications
Appendix A: Specifications Appendix A: Specifications Model IP580 IP500 IP500P IP510 LCD Display 2 lines by 16 2 lines by 16 2 lines by 16 2 lines by 16 characters with characters with characters with characters backlight backlight backlight Programmable... -
Page 48: Appendix B: Quick Start Guide
Appendix B: Quick Start Guide Appendix B: Quick Start Guide Function List During a call, if you want to activate a function, please press the Transfer button first and then enter the function code. For example, if you want to initiate a conference call, please put all the members on hold. - Page 49 Appendix B: Quick Start Guide Function Feature access code Description the CO line extension number for using this function.) If this CO line is set on the programmable key, you can directly press the flashing button to retrieve the incoming call. Call Hold Retrieve #14 + Extension Number To retrieve an internal call placed on...
- Page 50 Appendix B: Quick Start Guide Function Feature access code Description Forward All Calls #44 + Extension Number + To forward all the incoming calls to a specific extension automatically. Press #44# to disable call forward. Headset A specified programmable Press to allow voice been button transmitted from the attached headset, instead of the handset.
- Page 51 Appendix B: Quick Start Guide Function Feature access code Description function needs to be enabled before accessing. Virtual Extension A specified programmable Press to act as the assigned virtual button extension to make calls. Voice Mailbox System Function Press the Message button to access mailbox. (Or press ##) Enter your password and then press #.
- Page 52 Appendix B: Quick Start Guide After the call completes, the system will stop recording automatically. Play Recordings Press the specific programmable button or REC/Play button or function code #42 to play recordings. Input the password followed by the # key to access the system. (The default password is blank.) Follow the system prompts to retrieve or search recordings.
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Page 53: Index
Index Index Access Mailbox ..........13 Mailbox Language ........24 Accessing Voice Mail Remotely ....25 Mailbox Password.........24 Answering Calls ........... 10 Mailbox Preferences........39 Authorization Code ........10 Making Calls Through ARS or Joint Servers Auto-Answer ..........11 ..............17 Busy/Ring-No-Answer ....... 11 Making External Calls ........9 Button Mapping ...........
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