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DSG Technology IP590 User Manual

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InterPBX
Communication System
IP590 IP Phone
User Guide
08IP59M.e0.90d-EN1

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Summary of Contents for DSG Technology IP590

  • Page 1 InterPBX Communication System IP590 IP Phone User Guide 08IP59M.e0.90d-EN1...
  • Page 2 DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, IP590, IP580, IP500, IP510, Web-Based InterPBX System Administration Interface, DSG SoftPhone, SoftConsole, InterConsole, and S300X are trademarks of DSG Technology, Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Chapter 1 Using The IP Phone ......................5 Overview of IP Phone ......................6 Navigating LCD Display....................7 Making Internal Calls ....................10 Making External Calls....................11 Answering Calls ......................11 Call Records ........................12 Placing a Call on Hold ....................12 Transferring Calls......................13 Conference Call.......................13 Call Waiting........................14...
  • Page 4 Table of Contents Mailbox Preferences .......................39 Notification........................40 Distribution List......................42 Change Password ......................42 Chapter 5 Maintenance........................45 Connecting the IP Phone ....................46 Adjusting the Supporting Bracket................46 IP Phone Setup........................47 Appendix A: Specifications.......................49 Appendix B: Quick Start Guide......................51 Appendix C: Navigating the LCD Display..................55 Index ..............................57...

  • Page 5: Chapter 1 Using The Ip Phone

    Chapter 1 Using The IP Phone The IP590 IP Phone is a full-featured IP phone with a large LCD display. It provides a 5x20 LCD display, 9 programmable buttons and 9 function keys. The IP590 also provides a full-duplex speakerphone and PoE function. The LCD displays your extension number, name, time, caller ID and call status.

  • Page 6: Overview Of Ip Phone

    Chapter 1 Using The IP Phone Overview of IP Phone Please refer to the figure below to operate your phone. IP590 Front View LCD Display Displays information such as extension number, name, time, call status, caller ID, number of new messages, missed calls, forward destination and others.

  • Page 7: Navigating Lcd Display

    Press to hold a call, or press again to retrieve the call. Transfer Button During a call, press to transfer a call to another extension. Or press again to retrieve the call. Navigating LCD Display IP590 provides a 5x20 large LCD display. You may follow the on-screen guidance...
  • Page 8 Chapter 1 Using The IP Phone and use the soft keys at the bottom and line buttons on the right side to select or edit setting items. Below is the structure of features and settings.
  • Page 9 Chapter 1 Using The IP Phone V Mail Press L2 Line Button to access Voice Mail System. You need to press the password to enter. The default password is blank. New Messages: Press L1 to listen to new messages. Old Messages: Press L2 to listen to old messages. Send Messages: Press L3 and follow the on-screen guidance to send messages to a mailbox or a group.

  • Page 10: Making Internal Calls

    Chapter 1 Using The IP Phone D CFWD After you assign the Direct Call Forward target, you may press L3 to enable or disable this function. When enabled, you will see [Fwd to xxx] displayed on the display. You may also use the function code #44 + call forward target + # to activate the call forward function or #44# to disable.

  • Page 11: Making External Calls

    Chapter 1 Using The IP Phone 11 If the number to be reached is set on Button Mapping (IP580 only), simply press the corresponding programmable button to call. To edit Button Mapping, please refer to Chapter 4 Web-Based System Administration Tool. If the Administrator enables your Direct Outward Dialing function, this means that when you lift the handset you will get an outgoing line, you may press the Intercom button (IP580 only) for making internal calls.

  • Page 12: Call Records

    Chapter 1 Using The IP Phone (call forwarding) through Web-Based InterPBX System Administration Interface. Please refer to Chapter 4 Web-Based System Administration Tool/Answering Option for more details. As default, the system will redirect calls to AA or VMS Server when busy or Ring-No-Answer. Call Records The IP phone provides calls history.

  • Page 13: Transferring Calls

    Chapter 1 Using The IP Phone 13 flash amber when on hold. You can directly press the flashing programmable button to retrieve the call. If there is no further action taken after holding the call, the call will be recalled to your station upon timeout.

  • Page 14: Call Waiting

    Chapter 1 Using The IP Phone Call Waiting If you enable the Call Waiting function, during a call you will hear a beep indicating that you have another incoming call. The LCD will also display the message of an incoming call. However, the caller will hear the normal ringing tone as usual.

  • Page 15: Call Pickup

    Chapter 1 Using The IP Phone 15 3. Press the personal speed dialing number (00-99.) You may edit personal speed dialing through Web-Based System Administration Tool. For more details, please refer to Chapter 4 Web-Based System Administration Tool/Personal Speed Dialing. Call Pickup You can pick up any incoming call or a call for a specific extension.

  • Page 16: External Paging

    Chapter 1 Using The IP Phone 1. Lift the handset. 2. Press #38 and the specific extension number or extension group number. 3. Broadcast through the handset or microphone. 4. Hang up the phone after broadcasting. Note: You may not broadcast through a remote extension group, but you can broadcast through an individual remote extension.

  • Page 17: Making Calls Through Ars Or Joint Servers

    Chapter 1 Using The IP Phone 17 group. If you hear the busy tone, it means you haven’t logged in the extension group. Making Calls Through ARS or Joint Servers If your company installed InterServer or Voice Gateway in more than one location, you can directly call remote extensions or PSTN using ARS or Joint Server.

  • Page 19: Chapter 2 Voice Mail System

    Chapter 2 Voice Mail System Chapter 2 Voice Mail System InterPBX Communication System provides a built-in VMS System. It allows callers to leave voice messages in your voice mailbox. You can play the voice messages or forward voice messages to someone else. You may also record your personal greetings or edit the message transfer function.

  • Page 20: Listening To Messages

    Chapter 2 Voice Mail System Listening to Messages If someone leaves a new message in your voice mailbox, the system will inform you by the way of your personal message notification settings. The LCD on IP phones will show the number of new messages and the Message lamp will be on.

  • Page 21: Sending A Message

    Chapter 2 Voice Mail System Rewind: When you are listening to a message, press the button to rewind the message by 1 second and then continue to play the message. Fast Forward: When you are listening to a message, press the button to fast forward the message by 1 second and then continue to play the message.
  • Page 22 Chapter 2 Voice Mail System Recording Your Greetings 1. Press the Message button to access to your mailbox (For analog phone, please press ##). 2. Enter your password and then press (The default password is blank). 3. Press 4 to set personal options. 4.
  • Page 23 Chapter 2 Voice Mail System 2. Enter your password and then press #. 3. Press 4 to set Personal Options. 4. Press 2 to edit “Notification Function”, which includes internal and external notifications. Press 1 to edit Internal Notification: The Internal Notification is Extension Notification.
  • Page 24 Chapter 2 Voice Mail System Administration Interface. Please refer to Chapter 4 Web-Based System Administration Tool/Notification for more details. Note: Sending a notification to phone or pager may be limited by your Class of Service. Please consult your administrator for your Class of Service. Setting Mailbox Preferences 1.

  • Page 25: Accessing Voice Mail Remotely

    Chapter 2 Voice Mail System 9 groups for distribution lists in your mailbox. Each group can contain up to 15 members. Please follow the system prompts to add or modify the distribution list. You can also edit the above functions through the Web-Based System Administration Tool.
  • Page 26 Chapter 2 Voice Mail System function work properly. The administrator has to enable this function and set the SMTP server on the System Parameter option. Your e-mail address must be set on the Notification option. Please refer to Chapter 4 Web-Based System Administration Tool/Notification for more details.

  • Page 27: Chapter 3 Recording System

    Chapter 3 Recording System Chapter 3 Recording System The InterPBX system can improve enterprise operation with the built-in or stand-alone recording system. Extensions can listen to recordings directly from their phones.

  • Page 28: Recording Calls

    Chapter 3 Recording System Recording Calls InterPBX supports built-in Store-on-Demand or Recording-on-Demand functions and embedded professional recording system. Store-on-Demand: Blaze5000 series provides built-in Store-on-Demand recording function. The system will keep on the recording activity for extensions on the list but not save. When recording is activated by extensions, calls will be saved.
  • Page 29 Chapter 3 Recording System In the recording system, you can press * anytime to return to the previous menu. When playing recordings, you can press 0 (zero) to skip the time stamp announcement of the recording. If you’ve enabled the UMS function from the Voice Mail Notification, the system will play the voice prompts asking if you want to transfer the recording to the assigned e-mail address after you play the recording.

  • Page 31: Chapter 4 Web-Based Administration Tool

    Chapter 4 Web-Based Administration Tool Chapter 4 Web-Based Administration Tool InterPBX system allows extension users to edit personal extensions from the Web-Based Administration Tool. You can edit options including Button Mapping, Station Speed Dialing, Answer Option, Mailbox, Message Notification, Distribution List and Change Password.

  • Page 32: Login To The Web-Based Administration Tool

    Chapter 4 Web-Based Administration Tool Login to the Web-Based Administration Tool Please login to the Web-Based Administration Tool via your web browser. 1. Open the browser and type in your Blaze/Savanna Server’s IP address in the address bar. (Please consult your administrator for the Blaze/Savanna Server IP address.) 2.

  • Page 33: Button Mapping

    Chapter 4 Web-Based Administration Tool Button Mapping The programmable buttons on IP phones can be assigned as a specific CO line, extension, or other common functions such as Conference, Park or Page. Your system or group administrators may set some or all the buttons. You can set the unlocked programmable buttons based on your needs.
  • Page 34 Chapter 4 Web-Based Administration Tool specific speed dial number after pressing the programmable button. Action Designated Number Description Access Ext. An extension number To make calls to the of a station, extension assigned number. Please group, CO line, CO note to add CO line access line group, or an code, e.g.
  • Page 35 Chapter 4 Web-Based Administration Tool Action Designated Number Description Call Hold Retrieve CO An extension number To retrieve an incoming call of a CO line from a specific CO line placed on hold. (You should be able to see the CO line extension number.
  • Page 36 Chapter 4 Web-Based Administration Tool Action Designated Number Description Manual-In To allow agents to pick up the next incoming call manually by pressing the specific button of Manual-In function. Member Login An Extension Group Login to be one of the Number members in the Extension Group.

  • Page 37: Answering Option

    02125551234). For international calls, please add the international code and country code (e.g. 001188628861558). Note: You can also use the P Book soft key on IP590 to access Personal Speed Dialing. For more details, please refer to Chapter 1 Using the IP Phone/Navigating LCD Display.
  • Page 38 If the Answering Option is not defined, when busy or ring-no-answer the system will send incoming calls to Transfer Option of VMS Server, but callers cannot leave messages. The administrator needs to set The Transfer Options. Note: You may also enable Direct call Forward from IP590. For more details,...

  • Page 39: Mailbox Preferences

    Chapter 4 Web-Based Administration Tool please refer to Chapter 1 Using the IP Phone/Navigating LCD Display. Conference Telephone Number You can also set Conference Telephone Number. Please access the voice mailbox, press 4 to change personal option, press 2 to edit notification function, press 3 to set your conference telephone number, and then enter your conference telephone number.

  • Page 40: Notification

    Chapter 4 Web-Based Administration Tool Notification The Notification allows you to assign several methods to notify you when receiving new voice messages. Internal Notification The Internal Notification is Ring Notification. When the extension receives new messages, the system will notify the receiver by ringing the extension. This function can be used on different kinds of extensions such as assistant extensions, analog phones, and virtual extensions.
  • Page 41 Chapter 4 Web-Based Administration Tool Type list. 4. Enter the destination’s phone number or pager ID. You don’t need to add the CO line access code “0” here. 5. Enter the interval. The system will try to notify you again, if failed, after the interval time.

  • Page 42: Distribution List

    Chapter 4 Web-Based Administration Tool Distribution List You can record or transfer voice messages to a personal mailbox or a distribution list. Please edit your distribution list as follows. 1. Click the Distribution List item. 2. Select a List ID from 1 to 9. 3.
  • Page 43 Chapter 4 Web-Based Administration Tool...

  • Page 45: Chapter 5 Maintenance

    Chapter 5 Maintenance Chapter 5 Maintenance You can learn how to connect IP phones, adjust the supporting bracket or edit IP phones settings in this chapter.

  • Page 46: Connecting The Ip Phone

    Chapter 5 Maintenance Connecting the IP Phone There are two RJ45 ports on the rear of the IP590 for connecting to LAN and PC. Please refer to the following diagram to connect your phone. IP590 supports PoE. If your switch support PoE function, you do not need to connect the power cord.

  • Page 47: Ip Phone Setup

    Chapter 5 Maintenance IP Phone Setup The IP Phone Settings of IP590 are as follows. Please don’t change the settings unless required by your administrator. 1. Follow the on-screen guidance, press Menu soft key and press L2 line button to enter the setting mode.

  • Page 49: Appendix A: Specifications

    Appendix A: Specifications Appendix A: Specifications LCD Display 5 lines by 20 characters with backlight Interface 2 x 10/100 BaseT RJ45 for LAN and PC 1 x 10/100 BaseT RJ45 for attendant console 1 headset jack (6P4C) with a plug to 4P4C CODECs G.723.1, G.711, G.729a Protocols...

  • Page 51: Appendix B: Quick Start Guide

    Appendix B: Quick Start Guide Appendix B: Quick Start Guide Function Code List During a call, if you want to activate a function, please press the Transfer button first and then enter the function code. For example, if you want to initiate a conference call, please put all the members on hold.
  • Page 52 Appendix B: Quick Start Guide number. DND Set #17 + 1 (Enable DND) Enable or disable Do-Not-Disturb #17 + 0 (Disable DND) function. System Speed Dial #20 + System Speed Dial To dial a number defined on the System Number (000-199) Speed Dial Number.
  • Page 53 Appendix B: Quick Start Guide system. Auto-In Agents’ extensions will pick up the next call automatically. Manual-In To allow agents to pick up the next incoming call manually by pressing the specific button of Manual-In function. After Call Work To allow agents to have a period of after call work time between two calls.
  • Page 54 Appendix B: Quick Start Guide During a call, press the specific programmable button or REC/PLAY button or function code #41 to record. After the call completes, the system will stop recording automatically. Play Recordings Press the specific programmable button or REC/Play button or function code #42 to play recordings.

  • Page 55: Appendix C: Navigating The Lcd Display

    Appendix C: Navigating the LCD Display IP590 provides a 5x20 large LCD display. You may follow the on-screen guidance and use the soft keys at the bottom and line buttons on the right side to select or edit setting items.
  • Page 56 Appendix C: Navigating the LCD Display...

  • Page 57: Index

    Index Index Access Mailbox ..........14 Making Internal Calls........10 Accessing Voice Mail Remotely ....25 Member Login/Logout ........16 Answering Calls ........... 11 Navigating LCD Display .......7 Auto-Answer ..........11 Navigating the LCD Display.......55 Busy/Ring-No-Answer ....... 11 Personal Speed Dialing ......14, 36 Button Mapping ...........

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