Customer Assistance For The Hearing Or Speech Impaired; Reporting Safety Defects - Buick 1994 Century Owner's Manual

A listing of all Buick Zone Offices and offices outside
the U.S. which can assist you can also be found in the
Warranty and Owner Assistance Information booklet.
When contacting Buick, please remember that your
concern will likely be resolved in the dealership, using
the dealership's facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have a concern
.
Customer Assistance for the Hearing
or Speech Impaired (TDD)
To assist customers who have hearing difficulties, Buick
has installed special TDD (Telecommunication Devices
for the Deaf') equipment at its Customer Assistance
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) can communicate with Buick by dialing:
1 -800-TD-BUICK. (TDD users in Canada can dial
1-800-263-3830.)
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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