Warranty - Viking PSA-IP Product Manual

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT: 715-386-8666
Our Technical Support Department is available for assistance Monday through Friday 8:00am to 5:00pm central time. So that we can give you better
service, before you call please:
1
. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666
to obtain a Return Authorization (RA) number. The customer MUST have a
complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate
problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage
will not occur while in transit. The original product boxes are not designed for
shipping - an overpack box is required to prevent damage in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag,
sandwiched between foam and individually boxed. All equipment should be
wrapped to avoid packing material lodging in or sticking to the equipment.
Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot
be accepted. Ship cartons prepaid to:
VIKING ELECTRONICS
1531 INDUSTRIAL STREET
HUDSON, WI 54016
3. Return shipping address: Be sure to include your return shipping address inside
the box. We cannot ship to a PO Box.
4. RA number on carton: In large printing, write the RA number on the outside of
each carton being returned.
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any
authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial
Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the
product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless
steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR
IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR
CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY
OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE
PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES,
EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH
PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
If trouble is experienced with the PSA-IP Speaker, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 715-386-8666
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such tests in off-peak hours, such as early morning or late evenings.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries
assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
DOD 516

Warranty

TWO YEAR LIMITED WARRANTY
Product Support: 715-386-8666
Printed in the U.S.A.
24
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box
(within 10 days of purchase):
1. Customer must contact Viking's Technical Support at 715-386-8666 to
determine possible causes for the problem. The customer MUST be able to step
through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is
defective based on the customer's input and troubleshooting, a Return
Authorization (RA) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3. After obtaining the RA number, return the approved equipment to your
distributor. Please reference the RA number on the paperwork being shipped
back with the unit(s), and also the outside of the shipping box. The original
product boxes are not designed for shipping - an overpack box is required to
prevent damage in transit. Once your distributor receives the package, they will
replace the product over the counter at no charge. The distributor will then
return the product to Viking using the same RA number.
4. The distributor will NOT exchange this product without first obtaining the
RA number from you. If you haven't followed the steps listed in 1, 2 and 3,
be aware that you will have to pay a restocking charge.
ZF304320 REV 3