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PROBLEM
Earbuds don't respond
during app setup
Bose Music app can't
find earbuds
Bose Music app doesn't
work on mobile device
Intermittent Bluetooth
connection
No sound
No sound from
one earbud
Poor sound quality
TR OUBL ES H O OTI N G
WHAT TO DO
Make sure you're using the Bose Music app for setup
(see page 12).
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
Power on the earbuds (see page 16).
Press and hold the button on the right earbud for 10 seconds or
until you hear "Ready to connect" or see the status lights slowly
blink blue.
In the Bose Music app, run available software updates.
Make sure the Bose Music app is compatible with your device.
Uninstall the Bose Music app on your device then reinstall
the app (see page 12).
Clear the earbuds device list (see page 27). Connect again
(see page 25).
Move your device closer to the earbuds and away from any
interference or obstruction.
Make sure the earbuds are powered on (see page 16).
Press play on your mobile device to make sure audio is playing.
Move your device closer to the earbuds and away from any
interference or obstruction.
Play audio from a different application or music service.
Play audio from content stored directly on your device.
Make sure the earbuds are within range of each other.
Connect another mobile device (see page 25).
Restart your mobile device.
Make sure the earbuds are within range of each other.
Charge the battery (see page 21).
Play audio from a different application or music service.
Play audio from content stored directly on your device.
Connect another mobile device (see page 25).
Move the device closer to the earbuds and away from any
interference or obstructions.
Turn off any audio enhancement features on your device or your
audio/streaming app.
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