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Quick Start Guide Prestigio Digital Signage Wall Mount
6. Troubleshooting
Follow the solutions below to solve these common problems,
and contact us if the problem persists.
Problems
The Power indicator does
not come on
The Power indicator is on,
but no image is displayed
Image jerking or ripple
Dim or extremely bright
screen
Color difference
Image distortion
No sound
Possible causes
A. the monitor is not powered on
A. The Video wire is detached or
connected improperly
B. No video signal input
A. There exists an electric device that
interferes with the video signals;
A. Low or high brightness/contrast;
A. Improper chromatic saturation;
B. Improper RGB values or color
temperature;
A. Improper aspect ratio;
A. the Audio wire is detached or
connected improperly;
B. It is mute;
Solutions
A. Check if the power cord is connected, and switch
ON the monitor.
A. Connect or replace the video wire,and ensure
proper and correct connection;
B. Check the signal source, and check if it is properly
connected at the output end.
A. Turn off the electric device, or relocate the
monitor.
A. Check the brightness/contrast settings, or restore
to default settings.
A.Check the chromatic saturation;
B.Adjust the RGB values or reset the color
temperature;
C.Restore to default settings.
A.Reset the aspect ratio.
A.Ensure proper connection at the input end;
A.Reset the volume.
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