Troubleshooting - Dreambox Two UltraHD User Manual

Chapter 9

Troubleshooting

Problem
No audio, no video, OLED-
Display lit
Beamlike blackouts in the video
No reception on a channel that
was working before
You cannot record anything any- Hard disk is full
recordings more
Remote control is not working
Possible cause
Faulty wiring
Faulty LNB
Wrong Tuner setting
6.1
Dish aligned incorrectly
Heavy rain or snow
Dish aligned incorrectly
Dish is too small
An obstacle between dish and
satel-lite (e.g. house or tree)
Dish aligned incorrectly or faulty Check dish
Channel is transmitted in a new slot Start service scan (see chapter
The transmission of the channel
was terminated
Batteries are inserted incorrectly Remove batteries and check
Batteries are empty
Wrong remote control mode
(Dream-Mode, TV-Mode)
Software
Solution
Check wiring and
connections
Exchange LNB
Review settings (see chapter
DVB-S2 Tuner-Configuration on
page 37)
Realign dish
Remove snow from dish
Realign dish
Install larger dish
Reposition dish so it has a
clear "view" towards the
satellite
Service searching on page
Delete no longer needed
polarity
Insert new batteries
Press Dream-Mode or TV-
Mode button
Reboot Dreambox
6
37)