Xplornet Hub Wi-Fi Faq's - Xplornet Hub 5 User Manual

Xplornet Hub Wi-Fi FAQ's

How many devices can be connected wirelessly to the Xplornet Hub at the
same time?
The maximum number of devices connecting simultaneously is 32 wireless device per
the same SSID. However, Wi-Fi performance could degrade if there are large number
of heavy-user devices connected at the same time.
What should I do if I can't find my SSID name?
If the original or updated SSID name is not visible within your network settings,
check that the SSID has not been hidden. To unhide it, login to the Router while your
Router is connected by clicking "Local Network", "WLAN", "WLAN Basic", "WLAN
SSID Configuration" and then turning "Hide" off. If you are still unable to find your
SSID name, restart your computer.
One of my devices won't connect to Wi-Fi – what should I do?
Check to see if the "WLAN" light is on and green. If not, unplug the modem and Hub
from power for 30 seconds, and plug them back in.
My devices are connected, but I can't access the Internet – what should I do?
Ensure the "Broadband" light is on (green) on the Hub. If the light is not on, you will
need to test your Internet connection through a hard-wired connection. Using the
yellow Ethernet cable, connect one of the "LAN" ports on the Hub to your computer.
This will confirm if you have a connection to the Internet. If you are still unable to
access the internet, the next step is to bypass the Hub by connecting directly to the
Xplornet modem. If you do not have an Internet connection, check that your modem
and Internet equipment are properly plugged in and connected.
Which SSID should I connect to?
The 2.4 GHz SSID is best suited for customers using Wi-Fi around the home.
The 5 GHz SSID is ideal when wireless devices are in close proximity to the Router
(within 5 feet). Both radios share the same SSID by default.
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